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Royal Solaris Cancun

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Royal Solaris Cancun
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3,810 Reviews from our TripAdvisor Community

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Showing 2,221: English reviews
Richmond, Virginia
Reviewed yesterday NEW

THANK YOU Regina! For such a perfect, fun, beautiful honeymoon for my wife and I! Regina was the BEST more entertaining and fun member of the staff! We cant wait to come back! Our first trip out of our home country was so much fun!

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Helpful?
Thank Ouzounis1
New Jersey
Reviewed 2 days ago NEW

We were extremely disappointed with the Club Solaris management. After promising us a particular rate with 2 rooms on the phone, they sent us a reservation for one room only. We had to jump through all sorts of hoops to get the second room. When we finally submitted all of our paperwork they claimed all of a sudden that the...

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1Thank YAMMAYH6
Reviewed 3 days ago NEWvia mobile

I have been traveling to Cancun for the past 6 summers and stay at the Royal Solaris every time! the hotel staff is amazing! the entertainment staff is just as great! Regina was so fun to go out to the clubs with and made sure to include everyone during pool activities throughout the day. truly an amazing resort with amazing...

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Helpful?
Thank Brianna E
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. Its great to know how much fun you've had throughout all of your vacations with us! Thanks for your loyalty, its always a pleasure to have you home! It is with great pleasure we read our staff continue to exceed your expectations in...

Reviewed 3 days ago NEWvia mobile

Royal Solaris is our family's favorite hotel in Cancun. The rooms are beautiful, the food is great, but most importantly the staff is amazing! Regina is our favorite person on the entrainment staff. Her smile and attitude are amazing. She always made sure everyone (old & young) were included in the daily activities. Regina made us feel like we were...

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Helpful?
Thank Tami E
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Tami E, Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún! Its great to know how much you have enjoyed your visits throughout the years at Royal Solaris and we are delighted to know this one was your best thanks to Regina! We'll make sure to share your comment with her!...

Raleigh, North Carolina
Reviewed 3 days ago NEW

This is my second trip to the Royal Solaris and my third to Cancun. This by far was the best trip ever. The food was amazing and all of my 11 friends had a great time. The activities that the staff, in particular Regina, came up with were pretty funny. Regina definitely kept me entertained and the crowd laughing. She...

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Helpful?
Thank Derek B
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much fun you had with your friends and gain a new one with Regina! Thanks for the comments towards her job, we'll make sure to share it with her, she will be very happy to hear from you! See you soon in...

Reviewed 3 days ago NEWvia mobile

We just spent a week at Royal Solaris & we had a great time. I would call it a 3 star hotel building but with a 5 star service. The food is fabulous & theres something there for everyone. Marco Polo restaurant is also a great place to eat. We were really impressed at the quality of the evening shows...

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Helpful?
Thank Damian2152
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Josimar & Damien, Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. Its great to know how much you enjoyed your stay, especially the food and the shows of the entertainment staff at night everyday in our Theater our dancers work hard everyday to provide an excellent performance, we are very...

Edmonton, Canada
Reviewed 4 days ago NEW

This resort smaller than I have visited before in Mexico. Buffet smaller also, but was okay. Older but very clean. Staff very helpful special thanks to Paco went over and above in helping us. All servers were great special thanks to Adrian and Israel. Doesn't have bar on beach but servers including Leon kept drinks coming.

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Helpful?
1Thank gail3402016
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know despite not being the hotel you are used to visit and being smaller you still had a good time and enjoyed the service from our staff, we'll make sure to share your comment with them. Happy Holidays! Hoteles Solaris de México, ^R

Vancouver, Canada
Reviewed 4 days ago NEW

The hotel is rather small but on a nice strectch of beach. Very sandy and clean. We enjoyed the services, the friendliness of all servers. Food was ok, nothing special. More Mexican food was offered during our stay. Better food was served at Marco Polo, the specialty restaurant. There you can taste mahi mahi, flank steak, red snapper. We did...

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Helpful?
2Thank Tina N
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay the friendliness of our staff, the shows and activities with our entertainment staff and the food at Marco polo. We appreciate the feedback regarding the capuccino and expresso coffee being served only at Marco Polo, we have...

Durango, Colorado
Reviewed 6 days ago NEW

We stayed here a week in June 2016. The hotel was nice, the food was good, especially at Marco Polo (Royal Solaris) and Veneto (GR Caribe) -remember you need reservations for the fancier restaurants. You are right next to GR Caribe so you get two resorts basically and access to their restaurants too. Shout out to RICKY, DELVAN, & EDMUNDO...

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Helpful?
1Thank rbrown522
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how all of your family had a fantastic time! Thanks for taking the time to share the names of the people who went above and beyond with their service, we'll make sure to share your comments regarding their job with them. We look...

Reviewed 1 week ago via mobile

This trip was great! We had a couple of bumps getting settled, but the without a doubt the service was great! Every hospitality specialist, room keeper, waiter, bartender, etc. Was phenomenal! Julio made sure to point us in the right direction for the local areas of interest. He also trained us for our scuba dives. He was incredibly approachable and...

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Helpful?
Thank Allysha W
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know that despite having some troubles at the beginning we were able to help you out and make this honeymoon very special. Congratulations again from all of our staff! Thanks for taking the time to share the names of the staff who went above...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM842 - RM1,893 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
326 questions
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Briarcliff Manor, New York
Ottawa, Canada
1 month ago
Green Bay, Wisconsin
1 month ago
Boston, Massachusetts

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Questions? Get answers from Royal Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Requested ocean view and got it. Was beautiful.”
 of 5 bubbles gail3402016, 6 Dec 2016 | Read review
“Higher floor gives you better view, either lagoon or ocean”
 of 5 bubbles 219tinan, 6 Dec 2016 | Read review
“Our window was facing the pool and the ocean. Beautiful !”
 of 5 bubbles rbrown522, 4 Dec 2016 | Read review
“don't pick this hotel or ask for a suite.”
 of 5 bubbles djritmo, 28 Nov 2016 | Read review
“You either have a ocean or bay view”
 of 5 bubbles 281tamip, 27 Nov 2016 | Read review
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