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Royal Solaris Cancun

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Royal Solaris Cancun
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3,902 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Solaris Cancun
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Showing 2,260: English reviews
Reviewed 1 week ago via mobile

Absolute hole. So bad. Don't go. We stayed the night before New Years so it was obscenely expensive, I am in shock that anyone could rate this anywhere near to 4 stars. I would give the room a 1, disgusting, certainly very 3rd world especially the bathroom. The actual bedroom was super basic, beyond basic. The only reason I have...

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Helpful?
1Thank Brodieonholiday
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our facilities and services. Warm Regards, Hoteles Solaris de México, ^R

Sydney
Reviewed 2 weeks ago via mobile

This place was great! When we first arrived, they upgraded us to their twin tower and more options for dining. It has 3 pools (I think) and beachside so you have the option to choose beach or pool. They also have activities throughout the day that you can join. We played bingo with a lovely lady (name started with R)...

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Helpful?
Thank Lmayj25
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay and enjoyed the daily activities by the pool and the food at our restaurants. We hope to have the opportunity to serve you again in the near future! Warm Regards, Hoteles Solaris de México, ^R

Detroit, Michigan
Reviewed 2 weeks ago

We stayed at Royal Solaris five nights over Christmas and we had a wonderful time!! The food in the three restaurants changes every day and has a different theme each time. It's pretty safe for everyone, meaning that there is nothing too exotic or hot but definitely tasty. The service in all departments was GREAT!! Big shoutout to the kitchen...

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Helpful?
Thank Aline G
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. Its great to know you had a fantastic Christmas vacation! We appreciate your nice comments regarding the service from our staff from the kitchen to the waiters and the entertainment staff! It will be great to have you back again with us! Warm...

Louisville, Kentucky
Reviewed 2 weeks ago

My husband and I decided to go to Cancun for New Year's and it was a very high volume time and prices were so high, we found a good deal with this hotel. All in all, we were relatively satisfied with the hotel. We were "Upgraded" to the GR Caribe with a room right next to the pool (kind of...

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Helpful?
Thank Laura P
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Laura P, Thanks for taking the time to share your comments regarding your recent stay at royal Solaris Cancún. Its great to know you enjoyed the upgrade and the service from Ivan and the people at the front desk as well. We are very sorry to hear about the inconveniences you encountered during your stay with our servers, it...

Reviewed 2 weeks ago via mobile

Very nice service all over the hotel, good attention and good food. We would like to especially thank Adrian in las Fuentes restaurant for an extraordinary service. Cancun is a beautiful place to visit, our favourite place for relaxing vacations. If you have not been there we can really recommend it.

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Helpful?
Thank Martha A
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Thanks for pointing out how great Adrian was at Las Fuentes, we will make sure to share your comment with his Captain. Its great to know you had lots of fun, we hope to have you back in your next vacation to this area! Warm regards, Hoteles...

Reviewed 2 weeks ago via mobile

The food is really good, rooms clean, awesome view but the best thing of our stay was the whole entertainment staff specially Regina, se was awesome with the kids. Next year for sure will be back to Royal Solaris

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Helpful?
Thank Rodolfo C
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are glad to know you enjoyed the food, the cleanliness of the rooms and the great service of our staff especially from Regina. We can't wait to have you back this year! Warm Regards, Hoteles Solaris de México, ^R

Chicago, Illinois
Reviewed 2 weeks ago

We had a great time staying there, overall everything was what we expected... we have never been in this hotel before... its always nice to have the All inclusive so you can just rest, enjoy and have fun... which speaking about having fun I enjoyed a lot the entertainment, Regina was so cheerful and nice always, she rocks! Our rooms...

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Helpful?
Thank verocanete
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its always very nice to hear our guests enjoy themselves while on vacation, not having to worry about making breakfast or getting up early to get to work, we always try to make our guests' stay as smooth as we can so you can relax and have...

Prague, Czech Republic
Reviewed 2 weeks ago

We stayed for a week and if we could, we would stay longer. The hotel is great, very easygoing, beautiful beach, helpful staff. We tried dining in all the restaurants in the hotel - both buffet and a la carte and loved the food. Especially MARCO POLO is very nice place to eat. Rooms were also great - large and...

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Helpful?
Thank EveCZ
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay with us! Thanks for pointing out how great our food is, our Chefs and Cooks work constantly in improving our dishes and cater to all palates, we are glad to know you enjoyed it. We hope to...

Reviewed 2 weeks ago

I gave this 3 stars for a few reasons. Even though it had many setbacks, I also liked a few things. The entertainment team rocked, all the drinks were free and good, and the pizza place next to the pool was fabulous. But, there were the setbacks. The WiFi was quite pricey. It was $17 per day per device. Secondly,...

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Helpful?
1Thank Vir K
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Vir K, Thanks for taking the time to share your comments regarding your recent stay. Its good to know your overall stay was good and you enjoyed the activities with our Entertainment staff as well as the food and drinks! We are very sorry to hear about your disappointment at Las Fuentes and its food and service, we have...

EL PASO, TX, United States
Reviewed 3 weeks ago

Location: great place away from the crowds, city bus just outside hotel, easy to get around. Food: All inclusive is a great deal since the food was just excellent, from early breakfast that starts at 6 AM. and continues throughout the day, fine dining also included. Service: Staff, Overall people are very friendly and service at all restaurants is great....

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Helpful?
Thank Ruben C
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Ruben C, Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. Its great to know how much you enjoyed your Christmas Vacation! We have had a fantastic weather this time of the year as you said its a great season to come and enjoy the sun! We hope to have the...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM897 - RM1,697 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the beach view”
 of 5 bubbles Heidi0123, 17 Jan 2017 | Read review
“any room would be wonderful at this hotel. Almost all the views are spectacular.”
 of 5 bubbles 971francescak, 9 Jan 2017 | Read review
“Ocean view was awesome!”
 of 5 bubbles arnycsok, 5 Jan 2017 | Read review
“Get ocean view!”
  • Sunset on Christmas Day 2016
 of 5 bubbles 100alineg, 4 Jan 2017 | Read review
“Try for an ocean view on a higher floor.”
 of 5 bubbles 147laurav, 4 Jan 2017 | Read review
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