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Royal Solaris Cancun

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Royal Solaris Cancun
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3,793 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Solaris Cancun
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Showing 2,213: English reviews
Reviewed 1 week ago via mobile

We just got back from our third trip to Cancun staying at GR Caribe. We always have an amazing time, The beaches are stunning, the weather is almost always perfect, the hotel is clean and beautiful, and the family friendly atmosphere is why we keep coming back. We always feel as though our 10 year old is safe and cared...

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Helpful?
Thank Marylinden
Denver, Colorado
Reviewed 1 week ago

We returned home yesterday 11/24 after a week’s stay at the Royal Solaris, Cancun. This is our 5th vacation with Royal Solaris (four in Cabo) and our first time with Royal Solaris in Cancun. We wanted to share our experiences with others on Trip Advisor about our stay. As always we traveled with our best friends who have been members...

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Helpful?
2Thank P J
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Please accept our apologies for all the inconveniences you had during your stay, we know you have been in contact with our Premier Services Manager to give you a proper response, we are already working in our customer service training to avoid this situations with our future...

Queenstown, New Zealand
Reviewed 1 week ago

I visit Mexico quite frequently, and this experience has to be one of my worst. The service offered here at the resort was not the service that was provided nor expected. At breakfast, we were told that certain items such as bacon needed to have an order placed in for it which was unheard of. When we did let them...

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Helpful?
3Thank Tmorrison2689
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. We regret not meeting your expectations but all your comments are fully considered in order to improve our facilities and services, we have sent your comments to our Management to make the proper changes and adjustments in our services. Warm regards, Hoteles Solaris...

Nashua, New Hampshire
Reviewed 1 week ago

We have been going to this hotel for 24 years and it never disappoints. We have just returned from 16 days there and everything was outstanding. Food was tremendous at all the restaurants. Our favorite restaurant by far is Bogavanti located in the GR Carbe facility overlooking the ocean. Our favorite lunch waiter is Abe Martinez and dinner waiter is...

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Helpful?
Thank Cheryl M
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Mrs. Cheryl M, Thanks for this 24 years of being one of our biggest fans but most of all for being part of our family, its great to receive compliments from our guests who have seen all of our changes and transformations throughout the time. Thanks for the loyalty and see you soon! Warm Regards, Hoteles Solaris de México,...

Bogota, Colombia
Reviewed 2 weeks ago

I found this hotel made for families, not many choices as any other hotel of the zone, however food in the 2 restaurants was good ( they have a 3rd one for reservations, also good), the staff is fantastic. I would only recommend this hotel if you travel with children and are looking for a quiet place to stay. I...

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Helpful?
1Thank Pacinema
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your comments regarding your recent stay. Thanks for pointing out how good the food is and how much you enjoyed it. Regarding the situations you encountered we are very sorry to hear about this, we have sent your comments to our Food and Beverages manager to work in customer service training with...

Cambridge, Canada
Reviewed 2 weeks ago

The staff at this hotel were absolutely terrific. They seemed to be everywhere we were with offers for refreshments or any other help they could provide. Friendly, helpful and accommodating in every way. Haven't had such good service in many years of travel. The room was spacious, well pointed and kept meticulously clean by our room steward. The hotel was...

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Helpful?
Thank Frances P
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job. Thanks...

Cicero, New York
Reviewed 2 weeks ago via mobile

As usual treated like we were in our own home! Amazing service! Staff is FANTASTIC!!! Very relaxing time good and drinks great! Rooms are beautiful can't wait to be back again. Never a doubt we will return.

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Helpful?
Thank Laurie F
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know you had a fantastic 10-day vacation and enjoyed your whole stay! Thanks so much for your loyalty and for being a great friend! We look forward on welcoming you again! Warm Regards, Hoteles Solaris de México, ^R

Reviewed 2 weeks ago

I liked that the hotel is near the airport and the people were very nice, however, one of the pool always semed dirty. We had issues with the lights in our bathroom, forcing us to take a shower with the door open. The worst part was that we would have water supply issues depending on the hour. We had to...

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Helpful?
3Thank Fausta C
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your stay at Royal Solaris Cancún. We are very sorry to hear about the inconveniences you had during your stay with us, it would've been good if we had the information during your stay so we could help you out, however appreciate the feedback and will work in plans to...

Miami
Reviewed 3 weeks ago

Excellent place for all family good room a little old for kids excellent the personal is very friendly recomended one hundred porcent i hope come back very soon with all the family thanks for the attention

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1Thank maguicha1611
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your comments regarding your recent stay! Its great to know you and your family had an excellent vacation and enjoyed our facilities and services! Please feel free to contact us through our Facebook Fan page to help you plan your next trip with us! Warm Regards, Hoteles Solaris de México

Reviewed 3 weeks ago via mobile

I stayed in many hotels in my life from las vegas to thailand, from cuba to Europe, from russian countries to greek islands and I have never stayed in such a bad hotel before. The facility is old, waiters are very rude, drinks are very poor and pool also sucks. This is my first time in Cancun, if it is...

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Helpful?
1Thank Emre A
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your comments regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our facilities and services. We apologize for the inconveniences with our waiters we have sent your comments to our food and Beverages Manager to take inmediate actions. Warm Regards,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM866 - RM1,808 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
324 questions
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Briarcliff Manor, New York
Ottawa, Canada
1 month ago
Green Bay, Wisconsin
1 month ago
Boston, Massachusetts

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Questions? Get answers from Royal Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our window was facing the pool and the ocean. Beautiful !”
 of 5 bubbles rbrown522, 4 Dec 2016 | Read review
“don't pick this hotel or ask for a suite.”
 of 5 bubbles djritmo, 28 Nov 2016 | Read review
“You either have a ocean or bay view”
 of 5 bubbles 281tamip, 27 Nov 2016 | Read review
“Book a room with a jacuzzi on the balcony on what is considered the first floor”
 of 5 bubbles V782YRjenniferr, 27 Nov 2016 | Read review
“Unless you are a member, you will NOT get a ocean-facing room.”
 of 5 bubbles pj251, 25 Nov 2016 | Read review
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