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Sunset Marina Resort & Yacht Club

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Traveller (1425)
Room & Suite (374)
Pool & Beach (327)
Overview
  • Excellent55%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“la vela”(39 reviews)
“lagoon side”(84 reviews)
“sunset group”(19 reviews)
AMENITIES
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (2,381)
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857
507
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88
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857
507
165
84
88
Show reviews that mention
All reviewsla velalagoon sidesunset groupsister hoteltime sharelobster dinnerjose luisocean sparestaurant staffpool barall inclusive packageshuttle busactivities staffsales peoplewater aerobicsspecial thanksthe entire staff
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11 - 15 of 1,701 reviews
Reviewed 5 days ago

Nice quiet romantic getaway at the Sunset Marina. Friendly and helpful staff making our vacation memorable at Cancun. At Cancun we took in shopping at all levels such as El Centro market 28, outlet plaza and Costco. In Hotels we took in Puerto Cancun plaza...More

Review collected in partnership with this hotel
Thank Tom M
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded yesterday

We would like to thank you for choosing our Sunset Marina hotel for your Cancun vacation. Your kind words are great to hear. Come back soon!

Reviewed 5 days ago via mobile

Sunset world , We stayed a week at the Sunset Marina this year. Have been going there for years. We love it. The staff are excellent! The staff was amazing! The concierge are always great help. This year our concierge was Oscar. Simply amazing! Every...More

Thank Barry M
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded yesterday

Thank you for sharing your feedback. We value your constructive criticsm.

Reviewed 6 days ago

The only thing that needs to be fixed is the shower flooring and walls ..molds are building up and the toilet flash is very weak. In the lounge, foods must not be repeated during the day. Seating dinner needs sufficient selection

Review collected in partnership with this hotel
Thank li257
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded yesterday

We would like to thank you for staying with us and for taking the time to tell us about your experience

Reviewed 6 days ago

Attention management , attention Concierge Prepaid for our transportation with Tania at Cociarge , got up at 2:30 am in lobby at 3:05 AM transportation was supposed to pick up at 3:15 AM by 3:30 AM they had not showed up had to get taxi...More

Review collected in partnership with this hotel
Thank spritcrusader
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded yesterday

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We would like to assure you that all of your concerns will be addressed.

Reviewed 1 week ago via mobile

I have to give a big thanks to Laura, Hector and Mr. Cruz that work in the lobby bar. Without their happy smiles and their great service to make us feel special, we wouldn’t have spent anytime in the lobby. All three deserve to be...More

Thank Michele S
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded yesterday

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are helpful.

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Spa
Breakfast included
Free Internet
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Hot Tub
Outdoor pool
Details
Price range
US$151 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$151 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1425)
Room & Suite (374)
Pool & Beach (327)
Dining (159)
Family and Play Areas (40)
Amenities (18)
Business Centre & Event Rooms (6)
Questions & Answers
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mdhilljr72
28 March 2018|
Answer
Response from jimincancun | Property representative |
You can fish at the resort--it is on the lagoon and not many people do. There are fishing charters that you can take out to do deep sea fishing and you can check at the Marina when you arrive.
0
Votes
drsylvania
6 February 2018|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
Yes, to all questions. We are limited as to the information we can post on this Tripadvisor page but feel free to contact us through Facebook.
0
Votes
Google Translation
drsylvania
6 February 2018|
Answer
Response from jimincancun | Property representative |
The hotel is on the lagoon but there is free transportation by boat and shuttle to our hotel on the ocean.
0
Votes
Google Translation
Room Tips
"rooms facing the lagoon have a beautiful view."
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"Make sure first that its not a Time Share promotions!!!!"
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"We were in #124 overlooking the lagoon. It was quiet. Had a Jacuzzi on the balcony which was very relaxing."
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"The rooms are better in the side of the lagoon"
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