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Sunset Marina Resort & Yacht Club

getaroom.comUS$143*
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#29 of 181 Hotels in Cancun
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$221*
US$143*
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US$221*
US$154*
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Sunset Marina Resort & Yacht Club
Sunset Marina Resort & Yacht Club
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1,870 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Marina Resort & Yacht Club
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Showing 1,332: English reviews
Lansing, Michigan
Reviewed 30 January 2016

Many thanks to Mauricio, our food server, he was the best! Enjoyed him as a person and a server. Viktor and Israel, Activities Staff, very personable and polite. Enjoyed meeting and working with both of them. Emilio, Servibar, went over and beyond bringing drinks (and food) to pool area and even at tiki huts on Lagoon And last, but not...

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Helpful?
Thank Dee S
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Dee: Thank you for sharing your review and for your lovely comments about the exceptional performance on behalf of our staff. We will be sure to share your compliments with the personnel you kindly mentioned by name. We hope that you will return soon so we may provide another enjoyable vacation experience. Regards,

Lansing, Michigan
Reviewed 29 January 2016

This resort is quiet and relaxing located on the lagoon. The rooms are good size and "villa" style rather than a high rise hotel. The staff remember you and do whatever it takes to make your stay enjoyable. Mauricio provided excellent service in the open air buffet - he recognized us every time we came in & brought our beverages...

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Helpful?
1Thank Robin R
Seattle, Washington
Reviewed 28 January 2016

The Sunset Marina and its sister resorts make for a fantastic vacation in the aquatic wonderland that is Cancun, with kayaking, windsurfing, hobie cats, wood-fired pizzas, and bicycles. Its a quiet hotel with condo like rooms and relaxing scenery. The staff makes everything even better. Just a few examples are Ivan the activities man/MC, always entertaining. Monica with the arts...

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Helpful?
Thank TrippinIan
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: We thank you for taking the time to share your detailed review and recommendation. We love to hear that you were able to enjoy all of the benefits that come with our All Inclusive meal plan by visiting our sister resorts. We take pride in our diligent staff and are delighted to know that their performance is noteworthy....

Los Angeles, California
Reviewed 27 January 2016

Front desk was not efficient very poor services, room was not according to what I paid for looks old rusty in the bath room the sink was leaking and in the shower you could't control the water temperature sometime to hot or to cold, no wifi that suppose to be include it. In addition we found cockroaches in the room...

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Helpful?
2Thank kimgiomar
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for sharing your feedback. We regret to hear that we fell short from meeting your vacation expectations. We will most certainly review your comments with each corresponding department to avoid any further incidents and that future guests feel the same way. We hope to have the opportunity to host you again in the future. Regards,

Grayson, Georgia
Reviewed 24 January 2016

My mom and I went to Cancun last minute to celebrate her milestone birthday. The Sunset Marina is a charming resort with fantastic service. The room we stayed in was older, but quite large and clean. When we needed assistance with anything in our room a staff member would be knocking on our door within 5 minutes. Brandon and Linda...

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1Thank stagl5
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for providing us your feedback. We are delighted to hear that we met your vacation expectations. Sunset provides two options for all inclusive, the "Simple" and the "Multiple"; we recommend the "Multiple All inclusive" on your next visit to enjoy more benefits. We strive to avoid any misunderstandings by providing a Spa menu that is as...

Reviewed 23 January 2016

We have been coming to this Wonderful small Resort for over 13 years. It's like coming home! The hugs start as soon as we exit the van. Fabian seems to always be there. He's like a son to us.Special place in our hearts for him. We have watched his 2 children grow up over the years to young adults. Natalia...

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Helpful?
1Thank hlbrill
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for taking the time to write your lovely review and we are happy to hear you have enjoyed Sunset Marina for such a long time. We will most certainly share your lovely comments with each and every single member of our staff you have so kindly taken the time to mention by name. We will take...

Reviewed 23 January 2016 via mobile

Food at buffet mediocre. Inside bar had great service. I couldn't get up to the outside bar during the day....group of Americans sat there from sunrise to Sunset. No doubt to get Thier monies worth.rooms are spacious.

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Helpful?
Thank Barry B
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Barry: Thank you for your review, we will most certainly take your comments regarding our meal and beverage offer into consideration. We do hope you will have the opportunity of visiting us again in the future. Kind Regards

LONDON
Reviewed 21 January 2016

Just arrived we had to change the room ,as there was someone in there- I advised before coming out here that we would need a ground floor room-to avoid any arguments I had this printed on my voucher-but they tried to dispute the fact-given that they have screwed up and once this was clearly pointed out to them- found us...

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Helpful?
Thank CEEARNOLD
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you very much for taking the time to write your detailed review of Sunset Marina, we are sorry to hear your vacation experience did not get off to a good start. We will be reviewing the key situation since the comfort of our guests is of the upmost importance to us. We thank you for your nice...

East Lansing, Michigan
Reviewed 20 January 2016

The one thing that sets this resort apart from the rest is the attentive staff. Fabian was always in the lobby and eager to answer a question or take your ice bucket to fill it for you. Zobeida cleaned our room to perfection which included fresh, crisp sheets daily. She noticed the small things such as my use of the...

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Helpful?
1Thank JandJ222
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for your review. It is a delight to know that our goal to provide a relaxing vacation experience was achieved. Thank you for your kind comments in regards to our staff's personalized service and the cleanliness of the room. We are happy to hear that the room view was very much to your liking. We hope...

Reviewed 20 January 2016 via mobile

The staff and grounds were beautiful . Meeting Ivan was the best part of the trip. He was our guide for all the activities and clubs.Jorge kept the drinks and food coming. He was so attentive to our needs and really made my last day. I loved Paula at the spa! The aromatherapy massage was great. Most of the staff...

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Helpful?
Thank Topaz W
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Guest: Thank you for sharing your feedback. We are happy to hear that you felt welcome, that is definatley the feeling we strive to provide to all of our guests. Thank you for taking the time to compliment our staff members by name, we take pride in having a staff that makes our guests feel special and like family....

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Breakfast included
  • Laundry Service

Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM713 - RM1,427 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Travelocity, Hotwire, Booking.com, Hotels.com, Cancelon, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Sunset Marina Resort & Yacht Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon
Hotel Style:
#23 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Marina Resort & Yacht Club staff and other travellers.
89 questions
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Questions? Get answers from Sunset Marina Resort & Yacht Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request lagoon side for a view and to be away from street noise”
EakinsMom, 24 Apr 2017 | Read review
“I enjoyed have a Lagoon View over the Street View”
  • Special Event Room Decoration
  • Special Event Room Decoration
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sparklingcider84, 19 Apr 2017 | Read review
“First floor, fronting the pool, was awesome. Access was tricky, but we managed it!”
H8481FVsharonb, 14 Apr 2017 | Read review
“Get a waterfront, ground level room if you can.”
br0fam, 13 Apr 2017 | Read review
“Rooms on the lagoon side are quieter. Loved our 2nd & 3rd floor 2 bedroom suite.”
talaynak, 9 Apr 2017 | Read review
5 of 5
getaroom.com
US$143* /night
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Expedia.comUS$221
Bookit.comUS$154
TravelocityUS$221
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Prices are for 1 room, 2 adults
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