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We had a great trip!! Let me begin with saying that I read many reviews prior to going on my trip and I admit I am somewhat a worrier when it comes to things out of my control so I was nervous about what to...More
Dodge the timeshare sellers and you'll find the staff helpful, friendly and capable. Never a shortage of soap/shampoo.
Beach is wide and groomed each day. Top notch beach activities/facilities.
Every bus driver knew right where to drop us off. Just say "Krystal."
Close to super...More
Don’t count on receiving any help when you dial the Emergency number on the phone during the night. We had three men banging on our door three different times from midnight to 1am. Emergency number just rang! In the morning, I reported to staff members...More
I write this review during my stay at Krystal. Like many others, I read so many reviews before booking. I saw all the bad reviews and thought these are probably rare cases and it won’t happen to me....but it did.
We stayed here to celebrate...More
Thank Nudrat Z
Response from Krystal-Cancun, Manager at Krystal CancunResponded 2 days ago
Dear guest, we appreciate that you have taken the time you have taken, to write your comments, we apologize for the situations you had during your stay.
I was trying to find you in the system and talk to you before your check out. But...More
Lovely hotel with beautiful location with beach access. Very clean throughout the hotel. Pool area was really nice and so were the cocktails! Staff were very nice, especially Yendy in the hotel bar whom was very nice and helpful throughout our stay. Hope to be...More
Thank A TripAdvisor Member
Response from Krystal-Cancun, Manager at Krystal CancunResponded 3 days ago
Thank you so very much for sharing your good experience with other guests, we look forward to see you back to Krystal Cancun.
Guest service manager.