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Krystal Cancun

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Krystal Cancun
Krystal Cancun
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4,331 Reviews from our TripAdvisor Community

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Showing 1,784: English reviews
Teaneck, New Jersey
Reviewed 2 days ago NEW

To start the staff is amazing so friendly but i heard some rude costumers and expect everything at their feet so u must experience it on your own. they have multiple activities during the day and @ night we experienced mexican and caribbian night. we had all inclusive and its the best drink as much as u want and eat...

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Helpful?
Thank Gladys T
St Helens, United Kingdom
Reviewed 2 days ago NEW

Only stayed here for one night but in general the hotel looked good and had a good atmosphere, the staff were very friendly and approachable with great levels of English spoken. The room was well appointed and had plenty of space, the bar did really nice cocktails and we ate outside on the patio where there was an average to...

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1Thank Kev B
Charlotte, North Carolina
Reviewed 3 days ago NEWvia mobile

We were received at the airport by a representative of the hotel OMAR GARCIA(remember the name) and he requested us to attend a 90 min presentation (we ended up at the place for 3 hours!!!!) post which they will offer us a 2 for 1 passes for x caret or any parks. We believed and gave it shot. Post the...

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Thank Flipflopgreece
Reviewed 3 days ago NEWvia mobile

We stayed at the Krystal the 11th to the 18th. The hotel is just what the pictures show. The rooms are OK but who comes to Cancun to hang out in your room! The service was amazing and the staff was so friendly. Yendy and Xavi at the bar are great. Will be back. Loved the Krystal.

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Thank Megan M
Reviewed 3 days ago NEW

Had so much fun here! Close to all the action of Cancun. Definitely suggest upgrading to a king room, oceanview. It was amazing - could sleep with the balcony doors open every night, so relaxing. The pool fills up fast so make sure to get down there early if you want a spot.

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Thank needavaca77
New York City, New York
Reviewed 3 days ago NEWvia mobile

The restaraunt Aquamarine was my favorite we went there for Dinner almost every night. Our favorite waiter was Asterio , best customer service ever !!! The hotel has a beautiful view and great staff. You can also get food on the beach and even a massage. The pinyadas are awesome.

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Thank aaliyasam
Province of Modena, Italy
Reviewed 4 days ago NEWvia mobile

The hotel is very good. The rooms have good space and good stuff. If you're lucky you get a sea view room paying not so much.The amenities to use the beach and swimming pool are pretty good but could have more Bungalows, they are always full. The cost- benefit is good for Cancun and it is close to the most...

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Helpful?
Thank Eder P
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, Thank you for taking the time to write your comments, we hope to see you back soon. We will inform you lucia about your comment on her name. Best regards.

Melbourne, Australia
Reviewed 4 days ago NEW

I paid almost full rate for this hotel (expensive). My thoughts are that it is a NICE hotel with GOOD staff. But: 1. The SAFE didn't work & had to be replaced (room 1735) 2. The balcony door did not close & had to be fixed (room 1735) 3. The response by the security staff was slow for noisy guests...

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2Thank rozinathens
Reviewed 4 days ago NEW

We were there from january 8 to 12th. Very nice hotel, very clean and the beach was perfect. We were there with our kids (3 and 6 years) and they loved the kid's club with Doris who took care of them very well!!!!! TY Doris!!!! Yoan and Lory-mai give's you a big hug from Montreal!!! XXXXXXX

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Helpful?
Thank Claude H
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guest, thank you for taking the time to write your comments, we hope to see you back. We will inform Doris about the mention of her name. Best regards

Newcastle, Australia
Reviewed 6 days ago NEW

We are currently staying here. Internet hasn't worked in the room since we got here. Every day I go to the front desk and ask for it to be fixed and everyday they do nothing. Lol it is a little funny. I ordered 2 towels 3 hours ago, then again an hour ago and still waiting and it's now 11.18pm...

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1Thank Rob P
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guest we apologize about the iconvenience, if tyou are stll here please contacme, my desk is located nex to the front desk, it will be a pleasure to hear from you and assit you. Best regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM482 - RM1,240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
259 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“amazing view”
  • amazing view
 of 5 bubbles 442gladyst, 18 Jan 2017 | Read review
“Upgrade to the king ocean view with concierge level check in, quick and easy!”
 of 5 bubbles needavaca77, 17 Jan 2017 | Read review
“Go to another hotel this one is terrible”
 of 5 bubbles 102robp, 14 Jan 2017 | Read review
“Tower C is no good! at least not 2304 AC leaks to the restroom 2306 had AC unit that partially works.”
 of 5 bubbles julieanam, 12 Jan 2017 | Read review
“I understand from other reviews that tower B gets noise from the nightclub next door. Tower A was fine. Ocean views are outstanding.”
 of 5 bubbles sdm2000, 9 Jan 2017 | Read review
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