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Krystal Cancun

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Krystal Cancun
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4,222 Reviews from our TripAdvisor Community

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Showing 1,740: English reviews
Laval, Canada
Reviewed 3 days ago NEW

I was there for 14 days ( Nov 14 to 25). The location is great. You have a great grocery 5 min walk from the hotel. I was in the timeshare portion and we a room suite. It is OK but not great. A little update is required, but this is clean. Our maid ( Reyna Gracias) was very nice...

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Helpful?
Thank forrest2015
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we apprecite time to write comments, we are doing someimprovements about the noise situaction ,we hope to see you back again. We'll inform the maid about the mention you made about her performance. Happy holidays!!!

Miami, Florida
Reviewed 4 days ago NEWvia mobile

Wasn't a honest person if I will say that We didn't had a wonderful vacation. This our experience at Krystal Cancun. Excellent location in Cancun beach, surrounded by night clubs, restaurants and live, live.. if you are this type of traveler ok could be a good option hotel for you , this is the best compliment that I can say!!plus...

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Helpful?
2Thank Tania C
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, Thank you for taking the time to write your comments and we hope to see you back soon. In the same way we will inform the collaborating people the mention under his name for his recognition. We apologize for any inconvenience you had along your stay, we are improving our services. Best regards and happy holidays

Reviewed 1 week ago NEW

Aside from the sales pitch which took from 8:15am to 2pm, this was a great trip. The most honest thing said in the sales pitch was " we know we are not the nicest resort in Cancun, but we have the best beach and try to be the best price". 3 star at best, but better than any $80.00 per...

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Helpful?
Thank William Q
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we appreciate the time you have taken of writting this comment.we look orward to see you back. We wish you very happy holidays!!!!!

Gosford, Australia
Reviewed 1 week ago via mobile

Great location: best beach area in Cancun, close to shops, clubs and restaurants. Reasonably priced: we did the all inclusive which included the sushi bar, poolside lunch, buffet, Italian restaurant and Mexican restaurant. Not to mention unlimited drinks. The food at all restaurants was great quality, especially the Mexican, which we went to twice we enjoyed it so much. Only...

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Helpful?
Thank kirap1507
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Extremely disappointed with the Krystal Cancun. When I made reservations for 4 rooms we were told we would all be next to each other. When we arrived, 3 rooms were all put on different floors and the 4th room was in a completely different section of the hotel, in a different tower. When we got to our rooms, the rooms...

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1Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

We thought the people were stand up people. They practice deceitful lieing. Save yourself the headache. They will do everything in there power to sell you a time share. Its all a lie. It takes over 30 days to hear anything so its fighting it is very hard. Take my advice definitely not worth the stress.

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2Thank Matthew R
Reviewed 2 weeks ago

We were very pleased and happy with kids room. Especially with Doris Smith- which was running this place. I will defiantly recommend you to use this room while traveling with your little precious ones.Thank you Doris for all.

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Helpful?
Thank Simcha S
Krystal-Cancun, Manager at Krystal Cancun, responded to this review
Google Translation

Estimado huesped le agradecemos que se haya tomado el tiempo de escribir sus comentarios, muchas gracias por su preferencia, nos...

Mexico
Reviewed 2 weeks ago via mobile

Amazing facilities! Delicious food! I only stayed one night so I only know the breakfast of the restaura "Las Velas" but it was really great! Attentive and kind personnel! Just stay away from the rooms on the first floor.

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Helpful?
Thank Pau_Ma5
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we appreciate you taking the time for writting your comments, we hope to see you back soon. Best regards.

Reviewed 2 weeks ago via mobile

I stayed only one night, but I could appreciate that mostly all of the inside of the hotel is damaged, all over the hallways the walls are yellow, like if they have been attacked by humidity... the stairs are old, the pools are small, although the staff is really nice and helpful, I've bought a swimsuit at an inside store...

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Helpful?
Thank Regina V
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guest, thank you very mucho for taking the time for writing your comments. We are improving our services, we hope to see you back soon. Best regards.

Houston, Texas
Reviewed 2 weeks ago

Once again it was time to revisit "My Home away from Home". I am happy to report that the Krystal is doing great business with people from all over the world. It is an older hotel, but has had several updates and renovations, and the room rates are very affordable. The view of the ocean remains spectacular, but what really...

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Helpful?
Thank Monika P
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we are very grateful for having you back, we know you are like famiy and we thank you for your loyalty throug all this years, also for mentioning and recognizing the hard working people we have on site, we will be very honored for having you next time, take care and see you soon back home!! Sincerelly yours....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM493 - RM1,409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
246 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher flor and sea view”
  • Kitchen equipment plus fridge - no stove
 of 5 bubbles forrest2015, 4 Dec 2016 | Read review
“Tower b 2nd thru 8th floors on ocean side.”
 of 5 bubbles williamq977, 30 Nov 2016 | Read review
“Club Rooms on the upper floors. Also less noisy from nightclubs.”
 of 5 bubbles 636MonikaP636, 19 Nov 2016 | Read review
“We recommend that you reserv a Club room”
 of 5 bubbles tomasc659, 18 Nov 2016 | Read review
“Pay slightly more and get a better hotel!!!”
 of 5 bubbles 680bimalm, 16 Nov 2016 | Read review
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