We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 177 hotels in Cancun

Krystal Cancun

5,189 reviews
#68 of 177 Hotels in Cancun
Save
Traveller (3893)
Room & Suite (951)
Pool & Beach (903)
Overview
  • Excellent36%
  • Very good31%
  • Average17%
  • Poor8%
  • Terrible8%
Travellers talk about
“el mortero”(53 reviews)
“new tower”(65 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (5,189)Write a Review
Filter reviews
2,152 results
Traveller rating
583
616
428
265
260
Traveller type
Time of year
LanguageEnglish
More languages
583
616
428
265
260
Show reviews that mention
All reviewsel morteronew towerall inclusive packageclub roomcoco bongoall inclusive plansushi barnight lifemariachi bandbeautiful beachlobby barduring spring breakhotel zonefish tacosflea marketsenor frogsan ocean view room
FilterEnglish
Updating list...
1 - 5 of 2,152 reviews
Reviewed 2 days ago

We had a great trip!! Let me begin with saying that I read many reviews prior to going on my trip and I admit I am somewhat a worrier when it comes to things out of my control so I was nervous about what to...More

Thank Swanger2018
Reviewed 2 days ago via mobile

Dodge the timeshare sellers and you'll find the staff helpful, friendly and capable. Never a shortage of soap/shampoo. Beach is wide and groomed each day. Top notch beach activities/facilities. Every bus driver knew right where to drop us off. Just say "Krystal." Close to super...More

Thank John2Mary
Reviewed 3 days ago via mobile

Don’t count on receiving any help when you dial the Emergency number on the phone during the night. We had three men banging on our door three different times from midnight to 1am. Emergency number just rang! In the morning, I reported to staff members...More

Thank Bonnie F
Reviewed 4 days ago

I write this review during my stay at Krystal. Like many others, I read so many reviews before booking. I saw all the bad reviews and thought these are probably rare cases and it won’t happen to me....but it did. We stayed here to celebrate...More

Thank Nudrat Z
Response from Krystal-Cancun, Manager at Krystal CancunResponded 2 days ago

Dear guest, we appreciate that you have taken the time you have taken, to write your comments, we apologize for the situations you had during your stay. I was trying to find you in the system and talk to you before your check out. But...More

A TripAdvisor Member
2
Reviewed 5 days ago via mobile

Lovely hotel with beautiful location with beach access. Very clean throughout the hotel. Pool area was really nice and so were the cocktails! Staff were very nice, especially Yendy in the hotel bar whom was very nice and helpful throughout our stay. Hope to be...More

Thank A TripAdvisor Member
Response from Krystal-Cancun, Manager at Krystal CancunResponded 3 days ago

Dear guest, Thank you so very much for sharing your good experience with other guests, we look forward to see you back to Krystal Cancun. Best regards. Guest service manager.

View more reviews
PreviousNext
123456431
About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$109 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$109 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3893)
Room & Suite (951)
Pool & Beach (903)
Dining (318)
Hotel & Grounds (2183)
Bathroom (66)
Family and Play Areas (33)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
samwil25
20 January 2018|
Answer
Response from JADJR1163 | Reviewed this property |
We didn't eat/drink there.
0
Votes
Room Tips
"Do yourself a favor and stay elsewhere"
Read review
"do NOT stay here"
Read review
"Choose no room here"
Read review
"Bring your own coffee and complain like mad about shoddy service, otherwise nothing happens!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite