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Casa Maya Cancun

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Traveller (1246)
Room & Suite (545)
Pool & Beach (369)
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Overview
  • Excellent28%
  • Very good44%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“hotel zone”(102 reviews)
“recommend casa”(13 reviews)
“murphy bed”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,541)
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Traveller rating
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All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rciolder hotelbreakfast buffettimeshare pitchoutdoor restaurantconvenience storebit datedbus stoptennis courtsbeach volleyball
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1 - 5 of 980 reviews
Reviewed yesterday

if only the beaches were ok........i would give you the full overall rating.....5 your greatest assess are ; your staff...up to down wonderful people / friendly /helpful /accomadating our concierge salma and giuliana and julio are the tops, nothing was too much for them

Review collected in partnership with this hotel
Thank hansdeviso
Reviewed 1 week ago

The Service was outstanding. Room with a view to the sea and the lagoon. The beach like talcum powder. Beautiful!! The hotel is not too big, Perfect for my 4 and 90 year old ladies. Pools, jacuzzis, gardensMore

Review collected in partnership with RCI
1  Thank Baqueirol
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear Baqueirol: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible beach. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our...More

Reviewed 1 week ago

We have been going to the Casa Maya for many years and love the location. The hotel is clean and the beach is amazing. Would like to see some night life there as the entertainment in the bar is week and personally the bar is...More

Thank Lucie C
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear Lucie C: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. Also...More

Reviewed 2 weeks ago

Room was very nice. 1 bedroom suite. Clean. Housekeeping staff was excellent. Location is very convenient to downtown and to hotel zone. Plenty of chairs at pool area and beach. Daily activities by thepool/beach area.Wifi. Good amenities.More

Thank VegasDiva711
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear VegasDiva711: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Our policy is to make every attempt to please our guests. Also knowing that our hard work to give an...More

Reviewed 2 weeks ago

One of the oldest hotels in Cancun, therefore is built on one of the most beautiful beach, the water is calm like a pool and the sand is white and soft, there were always lounge chairs with umbrellas waiting for us, the vendors are coming...More

Thank CrisWilki
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 2 weeks ago

Dear CrisWilki: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities as well about our restaurants. Thank you for being our guest during your vacations and take the time to share your experience...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$101 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$101 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1246)
Room & Suite (545)
Pool & Beach (369)
Dining (84)
Amenities (58)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Karima Ummah J
11 June 2018|
Answer
Response from VegasDiva711 | Reviewed this property |
Just contact the reservations desk- they should be able to accomodate you..
0
Votes
Lisandoval
14 May 2018|
Answer
Response from ncgebs | Reviewed this property |
You can purchase meal tickets that can be used for breakfast or dinner. Breakfast includes various types of juices, milk, coffee and tea. Breakfast buffet has fruits, cereals, pastries meats, retried beans and other items
1
Vote
jhszoe88
17 February 2018|
AnswerShow all 6 answers
Response from Cajun119 | Reviewed this property |
Yes for sure
0
Votes
Room Tips
"i mentioned firmer matrasses"
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"request a beach side view otherwise you get the canal or an empty lot with lots of trash"
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"Be patient when checking in- it is also a time share hotel."
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"Specify you'll like to be in a room already remodeled and you won't be dissapointed."
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