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Casa Maya Cancun

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Casa Maya Cancun
Casa Maya Cancun
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1,200 Reviews from our TripAdvisor Community

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Showing 801: English reviews
Halifax, Canada
Reviewed 1 week ago

My wife and I spent 20-26 Nov 16 at Casa Maya and enjoyed immensely. It was our 1st time at this resort so we really had no idea what to expect. We went there as a guest of friends with RCI so did not have an all-inclusive package. Here are my thoughts on the experience... Cancun Airport: We flew with...

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2Thank raybo64
A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

Very disappointed with pre-arranged transportation booked by the hotel? Our transportation did not meet us at the airport. No apology was given. In fact we had to fight to get reimbursed for the shuttle we had to take to the hotel. We felt unsafe through this entire ordeal.

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Thank A TripAdvisor Member
Perth, Canada
Reviewed 2 weeks ago

Booked an 8 day stay @ Casa Maya for our 40th anniversary and first visit to Cancun. (7day RCI exchange and 1 day extra before anniversary date). We pre booked pick-up at airport which was an issue as it took a long time to find the guy with the sign (think he was late) then a lot longer for van...

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Thank Rideauski
Reviewed 2 weeks ago via mobile

Casa Maya is generally nice, but they will attempt to charge you for everything after telling you its included. Timeshare pitch was complete waste of time, they claim to include free tour and care package, only give them if you sign up. Overall not bad experience, but ask for price before they offer anything 'included'. No gratis at Casa Maya

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1Thank Tyler C
New York City, New York
Reviewed 2 weeks ago

If you are looking for a long stay in Cancun, this is the place. Huge and complete suites: full equipped kitchens, dining and living room, balconies and a very comfortable suite. It is locate towards the downtown area (a little bit far from the main tourist night areas) but good location with a nice beach and swimming pool area, that...

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2Thank LAschermann
Reviewed 3 weeks ago via mobile

Very nice hotel,a little dated but making new improvements. Service is excellent. Food is quite good. Quiet but good location. Nice beach. Have been coming here since 1994. No regrets. Security is good,always watching out for you.

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Thank David B
US
Reviewed 4 weeks ago

The more I travel the more I have come to know what is really important. At the very top of my list are a clean room and a hot shower in a hotel in a safe area. However, many want more, especially when their hard earned money is at stake. For this reason I take writing hotel reviews very seriously....

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16Thank IslandWayne
Halmstad, Sweden
Reviewed 5 weeks ago via mobile

This hotel could be a 5 star hotel (they state that they are), but it's not. The location and the water is perfect but they don't make the best of it. As people have written it before me, it takes a lot of time to check in and listen to the concierge trying to sell you VIP trips before you...

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1Thank erika7912
Reviewed 27 October 2016

If you are looking for mid-range hotel in Cancun you should definitely choose this one! Stuff is so friendly and we had the best views from our room,i didn't want to leave my room during the visit. Don't hesitate in your choice.

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Thank Anastasia A
Leeds, England, United Kingdom
Reviewed 20 October 2016 via mobile

6 of us stayed here for two weeks for a girly holiday from England from 24th September and we haven't got one bad word to say about this hotel. We had two large rooms on the 7th floor, they opened up the separating door between the two rooms making it one enormous suite. It had all the mod cons (dish...

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3Thank antoniajw

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM539 - RM1,193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
54 questions
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Questions? Get answers from Casa Maya Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“tower #1 even numbered rooms overlook the beach and pool”
 of 5 bubbles raybo64, 27 Nov 2016 | Read review
“Try and book 5th - 8th floor for better view and less traffic noise.”
 of 5 bubbles Rideauski, 20 Nov 2016 | Read review
“Best views, kind stuff”
 of 5 bubbles 20anastasiaa, 26 Oct 2016 | Read review
“Get the discount buffet tickets. We bought them this time and were happy we did.”
 of 5 bubbles 31rebotco, 8 Sep 2016 | Read review
“You may have to choose between oceanview or more updated room. I don't believe all of the oceanview rooms are updated with new furnishings.”
 of 5 bubbles KJones1118, 6 Sep 2016 | Read review
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