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Casa Maya Cancun

2.5 km from Cancun centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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1,251 Reviews from our TripAdvisor Community

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Showing 827: English reviews
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Reviewed 2 days ago NEW

Wonderful, warm, caring staff (mostly familiar faces year after year)----Patsi at the front desk goes over and above!----great amenities, fabulous beach and location, and updated accommodations. Casa Maya has become my winter home.

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Helpful?
Thank Carolyn C
Silver Spring, Maryland
Reviewed 1 week ago NEW

2017 marked our 32nd consecutive year of staying at the Casa Maya. We spent four weeks there & it just gets better and better. We stayed in a beautiful updated room on the sixth floor. The new mattresses are superb! The beach is calm & beautiful, there are plenty of lounge chairs & palapas available. We enjoyed many meals at...

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Thank tonihoney
Detroit, Michigan
Reviewed 1 week ago NEW

When we arrived Saturday, Feb. 18th, there seemed to be way too many steps in the checking in process. First the front desk, then the concierge, the bellman, and back to concierge who took us to the bar area for our welcome drink. He asked us if we made our reservation at the last minute, to which we showed him...

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Thank Americana_Mama
Connecticut
Reviewed 2 weeks ago

our room was very nice, the beach great ,pools lovely and service excellent. staff very helpful and nice. great food as well and the prices were low. many members return year after year but we prefer to go to different locations so did not join

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Thank tropictraveller47
Bruderheim, Canada
Reviewed 3 weeks ago

Pools very clean. Enjoyed the programs. Relaxing setting. Great beach access. Warm pool water. Rooms clean and handy to beach, restaurant and buffets, and to the street. Concierge on second day approached us and offered an introductory drink and access to shuttle to down town.

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3Thank virgdif
Aiken, South Carolina
Reviewed 3 weeks ago

This is a time share hotel, but if you book it on your own you will probably be exposed to the possibility of a sales presentation.... they lure you with a better room,etc.....I have been too many of these presentations and never bought....this one made sense to us at a low price....there is little turnover of staff and they remember...

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1Thank Jack P
Reviewed 4 weeks ago

The hotel itself was fine. A nice beach with calm water, not much tide. The rooms themselves were pretty average. It appears the place is older, I would rank as 3 1/2 stars out of 5 stars. Good place for family. Not really a couple or single hang out, but a decent place for decent prices.

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1Thank Terry R
Johannesburg, South Africa
Reviewed 5 weeks ago via mobile

Worst stay ever at Casa Maya would not recommend this resort to anybody. Everything is about money in the hotel and everything the staff do they expect a tip. Reception staff are very rude and only helpful to their elite members who stay in the resort. If you are not an elite member you are treated badly. The resort tricks...

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1Thank 12Kam
Springfield, Mo
Reviewed 20 January 2017

Ok this was my 15th trip to Cancun in the last 25 years, and I have stayed at all kinds of resorts from all inclusive to regular hotels. The biggest con is the location. It is one of the original hotels on the strip but it is at the top of the "7" shaped hotel strip. It is on a...

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6Thank mom3md
Lic Israel C C, Director Comercial at Casa Maya Cancun, responded to this review

Many thanks for your preference to CASA MAYA and for your comments, and we will take the corresponding actions, we will also send your congratulations to our staff and we hope to see you very soon in Cancun.

Reviewed 15 January 2017

The facilities are old, you pass the noise from the other rooms! The price is high for its services. At 80 $ would be correct! Improve their services.The facilities are old, you pass the noise from the other rooms! The price is high for its services. At 80 $ would be correct! Improve their services. It's a hotel from the...

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Helpful?
1Thank nicolas g

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM622 - RM1,093 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
68 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have an ocean-front balcony, but higher floors have a better view.”
 of 5 bubbles carolyncB7472UD, 25 Feb 2017 | Read review
“5 th floor gave us a good view of the beach.”
 of 5 bubbles virgdif, 2 Feb 2017 | Read review
“Take a sales presentation”
 of 5 bubbles 824jackp, 1 Feb 2017 | Read review
“Before chek-in look ay the room their offering you before paying!”
 of 5 bubbles nicolasgH9372XA, 15 Jan 2017 | Read review
“Any room with sea view is Ok.”
 of 5 bubbles Wilmar186, 11 Jan 2017 | Read review
5 of 5