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Casa Maya Cancun

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Casa Maya Cancun
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1,276 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Maya Cancun
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Showing 844: English reviews
Palmdale, California
Reviewed 19 July 2012

My wife and I stayed at Casa Maya July 7-14. Our room was on the 3rd floor with balcony overlooking the ocean. I did extensive research on the hotel, and was prepared for what was going to happen. You do get sent to a rep and asked to go on a timeshare presentation. We did that. It lasted longer than...

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17Thank robindan
Saint Albans NY
Reviewed 9 July 2012

We took this trip last October 2011 just got time to write about it . The hotel is old but the staff is friendly and helpful. The thing about Cancun is as soon as you get off of the plane in the airport you will get approach about "Time Shares" this does not stop the whole time you are there...

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6Thank Darren W
Kitts Hill, Ohio, United States
Reviewed 9 July 2012

My husband and I stayed at Casa Maya through Interval International's timeshare exchange program (a gift from his parents, who are owners) from March 31-April 7, 2012. It was my first and his second trip to Cancun. Pros; beautiful, clean beach, friendly staff, close proximity to cheap bus transportation (80 pesos per trip), excellent pizza from wood-fired oven, plenty of...

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9Thank MrsB_626
Reviewed 7 July 2012

The whole check in process is to funnel you to timeshare sales people. I sidestepped it and went to the room. The smell of mold hit me when the elevator opened. The room smelled as bad, the a/c may have made it worse. I was ready to hate the place. Until the check in madness was done. That's when navigating...

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8Thank Renee C
Cleveland, Ohio
Reviewed 1 July 2012

We arrived at this property expecting a 4 star resort. Upon arrival, they started the timeshare pitch. I told them no. I told them that I was looking at another property that was offering a better deal. They then started "upping the ante" to get us to stay. I said I would still like to look at the other hotel...

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7Thank James H
Sao Paulo, Sp
Reviewed 25 June 2012

We arrived on a Saturday, after 12 hours travelling, dying to have a nice shower. It's 8pm, we're all sweaty because of the heat, and no water. They were fixing the plumbing, so no water for flushing, for nothing, no water for the next day, no hot water for the entire week. We had a kind of warm to cool...

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4Thank Gloriawpai
Denver, Colorado
Reviewed 16 June 2012

We got the same welcome, timeshare sales-must go to program. We booked through RCI Getaways. The good part of this property- 1. the beach is great and 2. the pool is nice. 3.The food was good but not great. 4. We did get a beachfront room-5th floor but got the same threat of which room we'd get if we didn't...

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11Thank R A B
aurora
Reviewed 12 June 2012

After reading all of the reviews here for 2-3 months prior to going, to say the least I was apprehensive about what we would find. After arriving and settling in I was happy with the stay. Yes we got in after a full day of travel and was handed off to someone to schedule a time share presentation, which we...

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9Thank james r
Orangevale, California
Reviewed 2 June 2012

My wife and I stayed at Casa Maya for two weeks the first part of May. We had read the reviews and had seen comments about the control that the Timeshare people had over the hotel, but never expected how bad it was. When we arrived we were quickly pushed to a timeshare person that stated pushing the presentation. We...

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9Thank TPH_12
San Dimas, California, United States
Reviewed 14 May 2012

My husband and I were booked at this hotel through the Interval/ Marriott Gettaway Time share program. When I read the negative reviews I became worried and called Marriott who assured me that they had never heard of any of the complaints regarding pressure to go to a time share presentation, bad rooms, etc. We were booked into an ocean...

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13Thank Vicki B

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM545 - RM1,090 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have been recently renovated beautifully .We prefer the higher floors . The views are spectacular!!”
 of 5 bubbles walterpetrush, 20 Mar 2017 | Read review
“Most rooms are ocean view. Our rooms were closer to the beach, so away from the elevators and the action.”
 of 5 bubbles mini011, 20 Mar 2017 | Read review
“Every one is wonderful”
 of 5 bubbles aide1024, 9 Mar 2017 | Read review
“take a tour for some good perks. book through RCI or Interval”
 of 5 bubbles traceyc214, 5 Mar 2017 | Read review
“Go to a different hotel”
 of 5 bubbles A7318LBpatriciaw, 26 Feb 2017 | Read review
5 of 5