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Casa Maya Cancun

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Casa Maya Cancun
Casa Maya Cancun
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1,249 Reviews from our TripAdvisor Community

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Showing 826: English reviews
new york
Reviewed 4 December 2011

We spent Thanksgiving week at this resort and were worried after reading trip advisor comments. True... the place is somewhat dated but it is immaculate and on a fabulous beach, probably one of the best in Cancun. We had a spacious...and I really mean spacious...two bedroom facing the ocean.. Personnel were polite and helpful.... Had a great week.... Furniture is...

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11Thank baba7
Boston, Massachusetts
Reviewed 26 November 2011

Besides the worn out 1980's floral decor and shabby beds and linens, the front desk staff could care less about its guests. Perhaps, if the hotel product were nicer, we could overlook the terrible treatment, but when you are trying to sell something this worn out, we figured they could try a little harder to make the stay more comfortable....

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3Thank John R
Rossmoor
Reviewed 16 November 2011

Needing to fill you in on the horrible place this was... My kids on their honeymoon, were given a gift of this place... within hours we needed to move them. They paid for a "private car" to pick them up from airport, not an old van with a shopping cart for a luggage carrier.... got in room, nor remember a...

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7Thank S D
SC
Reviewed 14 November 2011

My husband and I recently stayed here for 8 days..supposed to have been a 6 night stay, but hurricane Rina blew thru and our flight got canceled. Here is an honest review. Pros: Clean and well kept grounds Very helpful and friendly bar and and restaurant waiters Beautiful pools, clean beach Cons: Front desk personnel VERY COLD AND UNFRIENDLY. Act...

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Thank ladydoc1992
New York
Reviewed 10 November 2011

We have just returnered from the Casa Maya in Cancun. It is a very clean hotel with a very friendly staff. It is located in a good position to do many things in Cancun, close to bus transportation and has its own beach that is swimmer friendly with no serious currents problems.

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Thank rizzojo
Pennsylvania
Reviewed 9 November 2011

Just got back from our week at Casa and the accommodations were fine. Our only real complaint is how hard the beds were. We actually ended up sleeping on the Murphy bed in the living room because it was a SLIGHT bit softer than the beds. Luckily it was just 2 of us in the room and plenty of pillows....

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2Thank finessedog
Invermere British Columbia Canada
Reviewed 4 November 2011

After reading reviews from other sources My family and I were very positively surprised with the superb service,and wonderful clean resort. Extremely helpful staff who looked after special assistance for my wife in a wheelchair and treated us royally. Best beach sand I've ever seen and extremely helpful staff.

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5Thank Howard W
Cheshire
Reviewed 23 October 2011

I have been visiting Casa Maya with my family for many years. We return year after year for the consistently good service, beautiful beach, and wonderful cleanliness!

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2Thank tulane95
Monroe, Ohio
Reviewed 4 October 2011

We stayed at the Casa Maya Hotel/Resort in Cancun from 9/24/11-10/2/11. We read a lot of negative reviews before going and almost changed our plans. We were glad that we did not! The staff at Casa Maya are VERY helpful and super friendly! However, we did find that a lot of the employees spoke little to no English. But, they...

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6Thank MartyOhio1959
Cheshunt, United Kingdom
Reviewed 3 October 2011

had a great time staying in a one bed appt, staff great customer service amazing, room huge!! loved it

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Thank Lauren M

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM634 - RM1,093 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Casa Maya Cancun staff and other travellers.
68 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5 th floor gave us a good view of the beach.”
 of 5 bubbles virgdif, 2 Feb 2017 | Read review
“Take a sales presentation”
 of 5 bubbles 824jackp, 1 Feb 2017 | Read review
“Before chek-in look ay the room their offering you before paying!”
 of 5 bubbles nicolasgH9372XA, 15 Jan 2017 | Read review
“Any room with sea view is Ok.”
 of 5 bubbles Wilmar186, 11 Jan 2017 | Read review
“We lived on the first floor, where you can walk to the beach from the balcony. It was pretty good.”
 of 5 bubbles xuanbaihua1, 4 Jan 2017 | Read review
5 of 5