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Blvd. Kukulkan 18.5, Cancun 77500 Mexico
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Free cancellation until 31/07/22
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Free cancellation until 24/07/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (12363)
Panoramas (115)
Pool & Beach (2756)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crown Paradise Club Cancun
Updated 02/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#67 of 268 in Cancun
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Mini golf
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Interconnected rooms available
Flatscreen TV
Complimentary toiletries
Hair dryer
Private balcony
Room service
VIP room facilities
Bottled water
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
15857Reviews2911Q+A100Room tips
Traveller rating
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Popular mentions
lolabeans wrote a review 13 May
Pittsburgh,PA21 contributions21 helpful votes
So I’ll start with the best parts: the service, the kids club and evening excursions (parents get 1.5 hours every other night while kids have an activity). The kids club staff is super friendly and outgoing. Of particular note we’d like to thanks Laura, Alfonso, Robert, ruby and Wendy. They knew our kids names and ensured they were safe and having fun. The poolside entertainment is fun (thanks to Jesus!) and engaging and everyone who works at the hotel is kind and courteous. The food is maybe a 3.5/5 stars, some meals are better than others- breakfast is bar far the best meal At palapa (the main buffet restaurant) for restaurants for dinner id put them in this order: Los gallos, then sans soucis, then fisherman’s. Our room was fine but the ceiling in our first room was leaking and could not be fixed. We switched rooms and had to ask to be compensated to do so (usually pretty standard given that our ceiling was leaking) and our second room had the floor drain back up after a bath. We just left that go. Didn’t want to move again and we determined it wasn’t sewage so…… so overall the resort gets 4/5 stars. So, pretty much the same experience we had in 2020 pre pandemic. We would definitely come again, this place is great for families.
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Date of stay: May 2022Trip type: Travelled
Bilal wrote a review 13 May
1 contribution
We stayed here for 1 week and this resort was simply the best! Family of 5 with 3 little children and everyone had a blast. Special thanks to Araceli Brito -she was excellent in describing the local amenities around Cancun and surrounding areas including hotel fearures and also Ricardo Serrano - who was the best hotel agent! He answered all my questions perfectly and helped us upgrade our room to a beautiful bigger suite without any hassle and made the whole process so simple with his very friendly personality and efficient process (our kids loved the bunkbed :) I was very impressed overall! Thanks again guys.
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Date of stay: May 2022Trip type: Travelled
SHANNON wrote a review 11 May
1 contribution
I have stayed at other chains in Cancun of higher caliber for adults only but wanted something suitable and safe for my children's first all inclusive experience - and realistic to not set them up for a superstar outlook for their future travel... At first I had paid extra for an upgrade, and didn't receive it on check in. But corrected immediately when mentioned. My boys loved all of the freedom they had in this resort. From watersides, basketball, mini-golf and non stop food! I think my teenager ate more this week than he has eaten in a year and going home is going to be a shock for him that he can't help himself to 2 burgers and fresh fries at 10pm. This resort really caters to kids and it is made very clear from the music played at the Waterpark to the activities planned. It was super. One of our first activities on site was mini golf. Marcelo helped us out and took the time to explain the site, the hours and "rules" of the resort. He really went above and beyond with his customer service and helped us out tremendously and made us feel at home. At night in the kids area, he was charismatic and never seemed to fade. All of the bartenders were great, and the activity staff enthusiastic and a lot of fun. The rooms are plain, but well cared for. Mini bar not filled without asking, and waters are served downstairs in the lobby at 6am. Grab a few otherwise you won't get any in your minibar. The show is average in comparison to others but the kids LOVED it every night that we could make it. One of three elevators broke for 3 hours, and There are no hooks anywhere in our room to hang wet stuff.... only experienced one of the Ala cartes- was good.... but my kids just wanted hot dogs and crap.... so we didn't bother... but had no problem booking it. Call in the am at 8 and book. Easy peasy. If you expect more then spend more. This resort is well worth every cent. These people work their asses off for 10-12 hours a day 6 days a week so we can have a fancy vacation.... I'm good with an included drink at the bar at noon if I want one! We booked thru Costco and the transfer from airport was terrible however. We were first there and absolutely the last to leave. It took 10 staff over 1.5 hours to figure it out and we were hot, tired and starving.... was not impressed Would book a taxi or rent a car next time. Would certainly return to Crown Paradise.
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Date of stay: May 2022Trip type: Travelled
Jessica Salgado wrote a review 11 May
2 contributions
I was bit skeptical going back here because of all the negative reviews. We came here 11 years ago and had an amazing time. We came back again the first week of May 2022. We were a group of 8 with 2 small kids and we had 3 rooms overall we had a very good time. Yes the resort can use some upgrades however the resort is in great condition. The food and the restaurants are amazing very good food. Making a reservation can be a bit of a headache however if you are persistent you will get thru. The staff and serivce is amazing. The Kids paradise was awesome for my 4 year old he loved the waterpark. The one bad thing is you can not go into the beach due to high waves and currents but that is along the whole coastline so I'm sure you will have this issue where ever you stay. The water has come in a lot due to erosion and bad weather over the years. The water is much calmer at Isla Mujeres so I would plan an excursion there. Overall if you are traveling with family and extended family I would highly recommend. If you are traveling and looking for an adults only resort/section then this is not the place for you.
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Date of stay: May 2022
Room Tip: If you do not want to deal with children there is an adult only floor and also adult only pool...
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Response from Crown Paradise Club All Inclusive Resorts, Director General at Crown Paradise Club Cancun
Responded 5 days ago
Dear jessicapJ7637OE, We have a strong commitment with all our guests, and we always afford to achieve their satisfaction. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Crown Paradise Club Cancún is very pleased to know that you enjoy your stay with us; Thank you so much for sharing your kind comments, and we look forward to welcoming you back on another occasion. Kind Regards, Julio M. Cabrera General Manager Crown Paradise Club Cancún
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Alexis K wrote a review 10 May
1 contribution
Anything you may need here, the staff have you covered. Wendy wears many different hats around here and is incredibly kind and helpful. Luis at the bar by the pool never fails to put a smile on my face and he makes a great drink with whatever you want. We stayed in a standard room with Ocean Views for 6 nights and 7 days, but we were treated exceptionally. (3 kids, 3 adults). Please, if you make the trip, remember to be kind and tip well! Thank you to everyone here at Crown Cancun :)
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Date of stay: May 2022Trip type: Travelled
US$184 - US$445 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Crown Paradise Club Cancun
Which popular attractions are close to Crown Paradise Club Cancun?
Nearby attractions include Party Rockers Cancun (2.7 km), Puerto Maya Cancun (2.0 km), and H Roof (4.2 km).
What are some of the property amenities at Crown Paradise Club Cancun?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Crown Paradise Club Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crown Paradise Club Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Crown Paradise Club Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Crown Paradise Club Cancun?
Conveniently located restaurants include Restaurante Careyes, Nicoletta | Modern Italian Kitchen Cancún, and Umami.
Are there opportunities to exercise at Crown Paradise Club Cancun?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Crown Paradise Club Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crown Paradise Club Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crown Paradise Club Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crown Paradise Club Cancun?
The staff speaks multiple languages, including English and Spanish.