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Crown Paradise Club Cancun

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Crown Paradise Club Cancun
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7,505 Reviews from our TripAdvisor Community

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Showing 5,918: English reviews
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Edmonton, Canada
Reviewed yesterday NEW

Friendly Service, Amazing Views, Beautiful Beaches!!! and that's not all. This Hotel had everything we were looking for to make our first time to Mexico a memorable trip. The service was extraordinary, we only spoke English and never had a problem once with the language barrier. Even if there were employees who couldn't speak English they were still trying to...

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Helpful?
Thank Brandi V
Tulalip
Reviewed 2 days ago NEW

We selected this resort due to Costco Travel had it on their site. This was a horrible experience for us. I took my daughter for her 30th birthday and wanted it to be very special and memorable for her. First day we booked an excursion and we were given the wrong time to meet the bus, so we waited at...

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Helpful?
Thank Coni M
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Coni M: Thank you for taking the time and informing us why we did not meet your expectations. About the incovenience with Costco, I recommend to you write them directly, because in this area we just about our Resort. We apologize on behalf of Crown Paradise for any inconvenience you been through. We are working to enhance our guest´s...

Ottawa, Canada
Reviewed 2 days ago NEW

Service level is excellent. ALL staff are very accommodating and friendly. Good value for your money. Although resort is primarily geared to families it does have an excellent adults only program that includes a private pool, lounge, room floors, restaurant and section in the buffet area. Distance to off property shopping, nightlife and excursions is reasonable. We took public transportation...

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Helpful?
1Thank gethier
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear gethier:: Thank you for the overall fantastic review, though we are happy to know that your overall stay was excellent, thanks to the staff and the daily activities, the kindness and warmness that characterizes our collaborators at Crown Paradise Club Cancun. We appreciate you taking the time to share your experiences with us and of course for your preference,...

Bradford, United Kingdom
Reviewed 2 days ago NEWvia mobile

Before we arrived via TA we knew there could be an issue with kids everywhere . We found enough areas to find space to ourselves . The beach being the best . As long as your putting down your markers before 8.30am you can choose your spot . Similar at the adults only pool (see photo ) . However the...

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Helpful?
1Thank stuart c
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear stuart c: We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it. Thank you once again for gives us the opportunity to host your family and it will be a pleasure...

Antigonish, Nova Scotia, Canada
Reviewed 2 days ago NEWvia mobile

Travelled with 31 guests from March 11th to 18th. My wedding was on the 15th. I would highly recommend this resort for weddings. The coordinator Evelyn is amazing and so is the photographer, Adolfo. It was affordable and our private reception, although windy, was perfect. Advice to future brides, if you order the steak for your reception make sure you...

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Helpful?
Thank Trina A
Canada
Reviewed 3 days ago NEWvia mobile

Traveled as a family of 4 kids aged 12 and 9, March 2017. Overall we had a fun time at the crown paradise. I am comparing this resort to several other budget and family friendly resorts we have visited in Mexico. Where crown paradise excels: - close to airport - excellent sea view from the balcony in our room -...

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5Thank CanadaCranberry
pocuita
Reviewed 3 days ago NEW

I chose this resort due to it being a "family" resort. I want to hang with my children and utilize the swim up bar with them with me. I do not understand why you segregate the family! If I wanted and adult pool I would go to and adult resort. There are way more adult resorts to chose from than...

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Helpful?
Thank pocuita
Hamilton, Ontario
Reviewed 4 days ago NEWvia mobile

This resort is amazing. This was our second visit and definitely not our last. Our room host Carlos did a wonderful job cleaning our room everyday. Also special shout out to Pepe from the buffet and Alberth from the beach bar, both are phenomenal employees who went above and beyond during our visit. We were beyond pleased with the quality...

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Thank dieselgirl
Reviewed 4 days ago NEWvia mobile

Hi all we have just come back from here Mexico is a fantastic place to visit and very expensive holiday to go on So please don't spend it on this hotel there are far better ones this hotel is no more than a 3 star the buffer food is terrible there is plenty of choice but majority of it is...

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3Thank Tom B
Reviewed 4 days ago NEWvia mobile

We enjoyed our week long stay at the Crown Paradise. One main factor we consider when booking a resort is bedding, we like to have each child in their own bed. Because of the bunk bed rooms we decided to stay at Crown Paradise for this visit. We also wanted a good kids club on this trip as my husband...

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Helpful?
Thank Disneylove2

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM864 - RM1,851 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Reservation Options:
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico
Hotel Style:
#41 Spa Hotel in Cancun
#43 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#48 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Crown Paradise Club Cancun staff and other travellers.
1,910 questions
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Questions? Get answers from Crown Paradise Club Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Adults package is the crown club on floors 5,6 and 8. 8th floor is preferred due to lounge location where there is a bar and food served.”
 of 5 bubbles gethier, 21 Mar 2017 | Read review
“most rooms sea view”
 of 5 bubbles 306dianep, 18 Mar 2017 | Read review
“All rooms are ocen view. Be sure to ask for an adults only room if you are traveling as a couple without kids.”
  • Rusty bathtub drain
  • Bathroom door knob and lock broken
  • View from room 1725
 of 5 bubbles InKleined2Blue, 17 Mar 2017 | Read review
“Upgrade to crown club”
 of 5 bubbles julieandsimon1, 13 Mar 2017 | Read review
“I like to stay on a higher levels whenever the hotel or resort offers multi story building.”
 of 5 bubbles dipeshs739, 13 Mar 2017 | Read review
5 of 5