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Crown Paradise Club Cancun

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Crown Paradise Club Cancun
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7,411 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Paradise Club Cancun
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Showing 5,849: English reviews
Reviewed 1 week ago

I have so much to say (positive) about this place. To sum it up, it had everything I was looking for our family vacation and exceeded my expectations. It was extremely clean and friendly. The food was great and the staff were always working hard to make the place wonderful. This place was built for kids!

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Helpful?
1Thank Rose-Marie A
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Rose-Marie A: We thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your hosts during your recent gateway and to know how much we exceed your expectations, your comments are very important and make us improve every day. Is our passion to follow that make our staff working and enjoy this...

Alberta, Canada
Reviewed 1 week ago via mobile

This hotels food and rooms need improvement. I found the food less than satisfactory and the resort , well it was quite expensive. I don't think I will stay again as the rooms stunk like sewage. My daughter's room had water damage on the roof and walls. When walking on the floor it had soft areas. Requested a room and...

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Helpful?
4Thank Suzyrosie
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Suzyrosie: After knowing of the inconvenience that you had in the hotel, I must apologize on behalf of the entire resort for not living up to your expectations. Please know that the issues that you identified have been addressed with the appropriate parties. I have gotten personally involved to ensure that this situation does not repeat itself. We want...

Minneapolis, Minnesota
Reviewed 1 week ago

My fiance' and I were planning a winter getaway to Cancun with friends and someone suggested we should just get married while we were there---we live in MN and are from TX so this actually was a genius idea after it sunk in a while! We moved forward and reached out to the resort about availability, they had the Saturday...

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Helpful?
1Thank weneedashley
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear weneedashley: We feel very grateful for such nice comments regarding your amazing your amazing wedding and Evelyn such a nice and top notch part of the Family Crown Paradise Club Cancun. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it. Be assured we will...

Dubuque
Reviewed 1 week ago via mobile

Stayed with our two kids (ages 4&9). Hotel was very clean. Rooms, restaurants, pools, etc. There was some construction while we were there for renovations but that was done during daytime hours and did not bother us. Very nice beach and pools. The kids club water park was great, but our kids decided that they preferred the ocean and pools...

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Helpful?
3Thank Jessica C
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Jessica C: Thank you for the overall fantastic review, though we are happy to know that your overall stay was excellent, thanks to the staff and the daily activities, the kindness and warmness that characterizes our collaborators at Crown Paradise Club Cancun. It is great that you were able to use all facilities at the Resort and feel comfortable...

Paisley
Reviewed 1 week ago via mobile

I went to this hotel as a holiday for my self wife and 5 year old what started off as a great holiday soon turned to a nightmare my son had a peanut allergy and as we did applied all the precautions said to the kids club and filled out all medical forms required my son even got a wrist...

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Helpful?
Thank HighJink
Reviewed 1 week ago

From the time we stepped out of the transport vehicle, the staff was courteous and welcoming. Our bags were collected and we were steered towards the concierge desk - where we we're promptly checked in and told we'd been given a free upgrade to a room with a jacuzzi. We were even able to get same-day reservations to Wayne's Boots...

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Helpful?
2Thank Steven P
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Steven P: : First of all we want to thank you for your preference to choosing Crown Paradise Club Cancun, is such an honor to read a comment like yours. It is an honor that you let us know how we can exceed your expectations with our food as well as service and personal attention to each and every...

Reviewed 1 week ago via mobile

Me and my husband stayed at this hotel for 2 weeks Jan into Feb. The hotel was so clean. Staff where amazing so polite and friendly could not do enough for you. Want to go back now :) Adult only was great and the food was amazing can not praise it enough

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Helpful?
3Thank Nat558
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Nat558:Thank you so much for you nice review we are super happy to know you found excellent everything over Crown Paradise Club Cancun and that despite you could have any issue it was quickly resolve it. Thank you once again for a wonderful words be assured I will share with the rest of the staff, because your comments help...

Wakefield, United Kingdom
Reviewed 1 week ago via mobile

Visited in September 2016. Had a great week. Went on the free lagoon cruise which is.more of a booze cruise will not leave sober. Also went on the horse riding really good and enjoyable day was an hour travelling to get to the place tho. Tried out the coca bongos which was good but was not worth 100.00 for the...

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Helpful?
1Thank emeryd1976
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear emeryd1976: We thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your hosts during your recent gateway. We also regreat about the incovenience you been through and be assured we will work to find the solution to that situation.We thank you again for your feedback and we hope to continue to...

Reviewed 1 week ago

We just arrived home from our second trip to this resort. We had a lovely two week vacation. The customer service is excellent, all of the staff we encountered were friendly and helpful (except for the ladies in the boutique who seemed a bit standoffish). We had a beautiful ocean view room as promised. It was cleaned beautifully every day....

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Helpful?
2Thank Monkeymoox3
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Monkeymoox3: Thank you for the overall fantastic review, though we are happy to know that your overall stay was excellent, thanks to the staff and the daily activities, the kindness and warmness that characterizes our collaborators at Crown Paradise Club Cancun. It is great that you were able to use all facilities at the Resort and feel comfortable that...

Winnipeg, Canada
Reviewed 1 week ago

Just came back from a week long vacation, my husband and I and our three kids, ages 7, 9, and 12. We stayed in a family room plus with a king bed and bunk bed with trundle. Our request of non-smoking, ocean-view was fully met. We were given a room with a beautiful view of the entire resort, as well...

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Helpful?
4Thank mindyj_1980
Crown Paradise ... A, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear mindyj_1980: We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it. Thank you for your preference and wonderful words about the Resort which you mentioned that we exceed your expectations in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM874 - RM1,820 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Travelocity and Booking.com so you can book your Crown Paradise Club Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico
Hotel Style:
#41 Spa Hotel in Cancun
#43 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
#48 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Crown Paradise Club Cancun staff and other travellers.
1,866 questions
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Questions? Get answers from Crown Paradise Club Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the pool area, too loud for non party people.”
 of 5 bubbles 740lynnel, 19 Feb 2017 | Read review
“Standard overview ocean ”
 of 5 bubbles 454abrahamr, 18 Feb 2017 | Read review
“Asked for an updated room”
 of 5 bubbles BeckyA309, 17 Feb 2017 | Read review
“Definitely choose building 1 when possible. Highest floor is 7th, and higher the better.”
 of 5 bubbles VP332, 17 Feb 2017 | Read review
“They are all oceanview. Ask for a room overlooking the pool for a room closest to the ocean.”
 of 5 bubbles rosemariea383, 14 Feb 2017 | Read review
5 of 5