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Krystal Grand Punta Cancun

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Traveller (3414)
Room & Suite (851)
Pool & Beach (736)
Overview
  • Excellent40%
  • Very good33%
  • Average15%
  • Poor6%
  • Terrible6%
Travellers talk about
“the hyatt regency”(160 reviews)
“ocean view”(173 reviews)
“hotel zone”(127 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (3,919)
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1,958 results
Traveller rating
657
665
314
154
168
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657
665
314
154
168
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All reviewsthe hyatt regencyocean viewhotel zonebreakfast buffetcoco bongogreat beachthe club loungebali bedsall inclusive packageinfinity poolnight lifebeach areaswim up barlounge chairsbottled waterisla mujeresspring break
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1 - 5 of 1,958 reviews
Reviewed yesterday via mobile

Unfortunately it time to name and shame this company! On arrival we were asked for a deposit on the room of 300 USD apparently in case of damages which is rather bizzare as I'm nearing 50 and my pal 60 and our days of smashing...More

1  Thank Jonathan H
Reviewed 5 days ago via mobile

Room was very clean and view was amazing. Staff was very welcoming and friendly! Restaurant was slow.. waited quite a long time over 45 min and waiter forgot one of the meals. I did have a diet restriction, which they were accommodating to. They seemed...More

Thank naticuz
Reviewed 6 days ago via mobile

My girlfriend and I came for a 9 day vacation. This was our 1st trip to Cancun. After thoroughly researching all the resorts and after much due diligence, we decided to stay at KGP, altitude tower. We chose the releve suite. We were very impressed...More

1  Thank Keith R
Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 5 days ago

Dear Keith, we really appreciate you letting us know your comments regarding your past stay with us. We are glad to know we made a great vacation memory for you. You may be sure we all are happy expecting for your return here, your home...More

Reviewed 1 week ago

Visited with my daughters mid-December. First impression: awesome neighborhood (Zona Hotelera, where every hotel is on the beach), a beautiful spacious lobby... without a place to sit, so you stand for as long as it takes until you check in. The room - just as...More

2  Thank DanaSV
Response from Alejandro V, Gerente de Calidad y Servicio at Krystal Grand Punta CancunResponded 6 days ago

Dear Miss Dana, first of all let us thank your feedback that is the best metric we have to improve what is needed and please accept our most sincere apologies for . Please let me share with you that we are training all our colleagues...More

Reviewed 1 week ago

My boyfriend and i were traveled to Cancun on April 2018, we paid very expensive for this hotel but it didn't worth it except our room view. There are just 3 resto (a la carte) & the Italian was ok ,the rest was very bad....More

2  Thank Asal J
View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$114 - US$535 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#41 Luxury Hotel in Cancun
#41 Romantic Hotel in Cancun
#47 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$535 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Cancun
#41 Luxury Hotel in Cancun
#41 Romantic Hotel in Cancun
#47 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (3414)
Room & Suite (851)
Pool & Beach (736)
Dining (391)
Amenities (192)
Family and Play Areas (27)
Business Centre & Event Rooms (2)
Questions & Answers
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JillF5
14 July 2018|
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Response from Kinggillen | Reviewed this property |
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JillF5
14 July 2018|
AnswerShow all 2 answers
Response from Kinggillen | Reviewed this property |
What do you mean?
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Room Tips
"altitude tower, ocean view"
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"Do not stay in this hotel if you have other choice"
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"Altitude King size rooms are the best and provide the best views of the pools and the beach."
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"Rooms on the ends of the Club Tower are glassed and unique. All rooms have a magnificent view."
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