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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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3,051 Reviews from our TripAdvisor Community

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Showing 1,598: English reviews
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Reviewed 2 days ago NEWvia mobile

The hotel teritory and beach was beautiful. The rooms were average. The food in the hotel restaurant was really taste. Location of the hotel excellent. Big thanks to manager Harvik for kindness and friendly attitude.

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Helpful?
Thank Ilona C
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Ilona: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

Reviewed 2 days ago NEW

Absolutely gorgeous here! The location is perfect, it's close to downtown for the night life and the water is crystal clear. Dining out at all of the restaurants was a great experience. We even did a tequila and wine tasting which was a blast! Definitely must visit this hotel and get the all-inclusive deal!

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Helpful?
Thank Aaron T
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Aaron: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Baltimore, Maryland
Reviewed 4 days ago NEW

We stayed at the Krystal last year and were happy enough there, except for the nightclub next door that blared pounding techno music all day and all night. So we thought we'd try the Krystal Grand this year, which is right next door and further away from the club. It was better, but you could amazingly still hear the music...

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1Thank jgazurian
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

Bend, Oregon
Reviewed 6 days ago NEW

Me and 5 of my friends went to the front desk to check in, the front desk clerk was not that friendly and could not find my reservation. After a few minutes they found it- I had made the reservation for the night before. (my fault). I asked if they had any rooms and they were sold out! I asked...

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Helpful?
1Thank 30years2014
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give...

Saint Louis, Missouri
Reviewed 1 week ago NEW

First off, the food and security was amazing. Never felt unsafe and the food was unbelievable. This was a fantastic vacation for my friends but would not recommend staying at their "luxury" hotel. After spending a good amount of money on the vacation itself, most of the workers wanted a tip of some kind. Obviously, they do not make a...

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Helpful?
2Thank braamp2017
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We strive to provide all our guests with the best experience; however when reading your comments I have to...

High River, Canada
Reviewed 1 week ago

The staff is very accommodating and spoke English well. Alexis and Daniel at the front desk were very helpful. The Entertainment team of Braulio (skinny guy), Erick, and Jesus were fantastic at offering activities such as Zumba, dance lessons, bocceball, horseshoes, guessing games, volleyball, soccer, stretching, yoga, etc. We enjoyed the Mayan show organized by the entertainment team. They also...

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Helpful?
Thank Tripsters2
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Bryan and Lynda: Thank you very much for your kind comments; We are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was pleasant. We...

Reviewed 1 week ago via mobile

I stayed at this hotel this March. The hotel is big and facing to the sea. It has its own beach and is possible to go there directly from the hotel. The room was nice and large enough. You should make a reservation a room with a view facing to the sea. The staff were nice and friendly. The responses...

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Helpful?
Thank KU T
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear KU T: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 1 week ago via mobile

We are from Roumania and we was there for holiday but we decided to make our symbolic wedding also...our.The best staff ever and and if you want your dream wedding search there miss Aranzu..a great person...our spiritual mother.

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Helpful?
Thank Bella B
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Bella: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 1 week ago via mobile

We spent two weeks here in January. It's a very well kept hotel with nice staff. It's a great location if you like to walk to the night life, restaurants, etc. Here's what we liked: * Fastest check-in we've ever had in Mexico. They did not try to sign us up for their club tour either so that was a...

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Helpful?
3Thank Julie V
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Julie: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 2 weeks ago

we really appreciated the hotel nice view, the foods and the services, also at the buffet restaurant we have a good service through these employees name: Venus, Asterio, Isidro Cunche and Fernando Glez. We really enjoyed the way they services.

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Helpful?
2Thank Dan N
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Dan: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM588 - RM1,612 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#40 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#47 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
214 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the 5 level its better view if you have a room with view to the beach.”
 of 5 bubbles dann377, 12 Mar 2017 | Read review
“Ocean View, of course”
 of 5 bubbles DougH526, 11 Mar 2017 | Read review
“Request a room on a higher floor to get awesome ocean views (no matter what side of the hotel you are on).”
 of 5 bubbles alissakroening, 4 Mar 2017 | Read review
“Higher floors not advisable as elevators might take long. Choose a room with a view”
 of 5 bubbles Carla_Thiago, 3 Mar 2017 | Read review
“Altitude suites are the way to go.”
 of 5 bubbles Mark9854, 28 Feb 2017 | Read review
5 of 5