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Occidental Costa Cancun

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Occidental Costa Cancun
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4,665 Reviews from our TripAdvisor Community

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Showing 3,032: English reviews
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Fremont, Ohio
Reviewed 2 days ago NEWvia mobile

The past few years my wife and I have stayed across the lagoon channel from the Occidental Costa Cancun and are looking forward to staying someplace different. This will be the third hotel we have stayed at in Cancun for our last 6 visits. We'll see you there April 21 -29 2017. I'm sure a review will follow shortly after...

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Helpful?
1Thank jtsweetmelissa
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Jtsweetmelissa: Thank you so much for posting a review. We are pleased to read that you will come so soon. And we hope that we exceed your expectations, we will see you soon. Best regards Noemi Ramirez Assistant Manager.

Reviewed 2 days ago NEWvia mobile

Hotel: March 19 ,2017. When we first arrived the first thing I saw was the boats (big boats) floating by the beach. Not very happy. Very small resort. You can walk it in 2 minutes. The rooms they gave us were right above the lobby beside the 2nd floor snack bar. (24 hour snack bar). Stocked and cleaned numerous times...

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Helpful?
Thank pandyreview
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Pandyreview We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our hotel...

Wakefield, United Kingdom
Reviewed 2 days ago NEW

This our fifth consecutive year at this hotel and our experience has gone from strength to strength. There was a very good choice of food at every sitting, the staff were very friendly and helpful. The room was on the first floor overlooking the beach which was excellent with stunning views. The housekeeping was excellent, the maid being very helpful....

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Helpful?
Thank Denis M
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is our goal on...

Tyler, Texas
Reviewed 2 days ago NEW

We have an unforgettable and excellent spring break experience. I, along with 2 other nurse colleagues, were very skeptical, at first, of the idea of going to Mexico because of the bad publicity of some media. But every bit of negativity changed when we came to this hotel. The staff was so warm, friendly, accommodating and they will try their...

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Helpful?
Thank Marvin D
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Marvin D: Thank you for choosing our hotel and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, made your holiday unforgettable. We congratulate all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this will motivate to...

Reviewed 2 days ago NEW

I ordered a standard room with 2 beds and paid a great price! We were upgraded to an ocean view room that was right on the beach. The staff was forsure the best part of my experience! Mauricio Fierro included my friends and I in fun hotel activities that made our trip even more fun! He also recommended great activities...

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Helpful?
Thank Taylor C
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Taylor C: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, made your holiday unforgettable as it is our goal in the Western...

Reviewed 3 days ago NEW

This was our second trip and since our first trip last year the Barcelo chain in Cancun was purchased by Occidental. We were apprehensive that changes had been made that would deter from the joy of our first visit. We were pleasantly surprised!!! Not only was our hotel much the same but the physical changes were for the better plus...

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Helpful?
Thank Karen J
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Karen J In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is...

Mount Pearl, Canada
Reviewed 5 days ago NEW

The hotel is beautiful and well maintained, Not much of a beach but the monkeys and other wildlife made up for that. The Excarat park just across the street was well worth visiting. It has something for everyone and a fantastic show in the evening. My trip was short so didn't get to experience a lot. The nightly entertainment was...

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Helpful?
Thank Theresa B
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Theresa B: Thank you very much for your comments about the show and music of the hotel, thank you that you will take the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We hope to have you in your home...

Monroe, New Jersey
Reviewed 6 days ago NEW

Flt home for son & several others was overbooked, so united offered the occidental costa overnight..all agreed was a nice change from the craziness of the previous 5 days on spring break.. thought they were on another planet when walked into lobby to the sound of light piano music.. these r their observations.. food . breakfast at buffet was good...

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2Thank bagdiva
ASISTENTE BARCE... C, Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Bagdiva: Thank you very much for your comments, it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Noemí Ramírez Assistant General Manager.

Hammond, Wisconsin
Reviewed 6 days ago NEWvia mobile

Anyone who has stayed in a real all-inclusive resort (other Barcello resorts included) would be extremely disappointed. Of course there are good and bad things about any place you may stay. Since the bad outweighs the good in this case, I will start there. Upon arrival, the "fully stocked minibar" contained a tiny bag of peanuts, a small piece of...

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Helpful?
Thank mhb05
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Mhb05: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. Our main objective and our reason for being is to get the highest satisfaction from our customers. We hope...

Reviewed 1 week ago NEWvia mobile

Just checked in today and have been very displeased so far. The hotel is very basic, which would be okay if I didn't have people trying to sell me tours and internet and stays on their other properties immediately on arrival. At the airport,I was told by my driver that I had been scheduled to meet with the hotel travel...

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Helpful?
Thank beachbum0786
ASISTENTE BARCE... C, Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Beachbum0786: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. We offer you an apology and we deeply regret that the service received by the waiters at the buffet...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM753 - RM1,888 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
232 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 13 Mar 2017 | Read review
“Try to get one room with a big balcony”
 of 5 bubbles figueroamayelin03, 13 Mar 2017 | Read review
5 of 5