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Occidental Costa Cancun

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4,590 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Costa Cancun
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Showing 2,995: English reviews
Yardley, Pennsylvania
Reviewed 7 March 2010

Date 2/28/2010 -3/5/2010 rm 635 Don' t try to book an upgraded room because as in our case it wasn't honored and refused compensation. I showed them we booked an ocean view "junior suite" and was given a pool view room. The front desk's attitude was too bad. The front desk and Concierge are the rudest I've ever encountered anywhere....

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2Thank NobodyHomeHere
Seattle
Reviewed 6 March 2010

Stayed here for 3 nights Feb 22-25. Check in pretty smooth, but first room we went to was occupied. Second room better location, view of the pool. (beware some rooms too close to the shows & the 24hr snack bar so they can be noisy). Everything in the room was in working order. Well stocked minibar with beer, soda, water...

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1Thank mauilover0517
Kansas City Mo.
Reviewed 6 March 2010

If you are looking for a resort not very experience, clean and the people that work there are great, except for the front desk they have issues. then this could be your place. The food in the buffet restaurant was not very good, but the la-cart restaurant food was great, my favorite was the mexican, drinks are weak so ask...

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1Thank Cory B
Snodland, United Kingdom
Reviewed 5 March 2010

travelled here for a belated honeymoon.. booked up with first choice. Be aware that you do get quite fleeced on the flight on the way over.. they do give you meals but you do have to pay for drinks, films on your seatback chair (they do have basic programmes you can watch but if you wanted films or games this...

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4Thank del-the-dog
Cleveland, Ohio
Reviewed 3 March 2010

had fun staff was good the food was alright the drink was the best allday and nite. if u can go take it

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1Thank KevinH7
Cambridge, Ontario
Reviewed 2 March 2010

The week we travelled the weather wasn't the warmest but the hotel and staff were great. The trip was a success because of the resort. The food here far exceeded our expectations even at the buffet. I wouldn't hesitate to go back to one of their resorts. The only bad comment would be that the beaches weren't the best, but...

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1Thank JayP111
Waterloo
Reviewed 2 March 2010

This hotel is fine. Hot water for showers, clean room, stocked fridge and pool side service. The only complaint(s) I would have is the a/c is run by motion sensor & it kept shutting off when we left the room & at night. Complaining never got the problem fixed. Even though I knew the beach would be small, I was...

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2Thank wermi
San Antonio, TX
Reviewed 2 March 2010

I recently visited this hotel with my other half and we stayed for 6 days/5 nights. Upon our arrival, check in was not as quick as I would have liked. It took a few minutes before the manager acknowledged us standing in front of him even though he was clearly finished attending to the concern of the guest he was...

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2Thank dnb0310
surrey
Reviewed 2 March 2010

Stayed at the Barcelo costa Feb , I must say I was a bit worried after reading someof the reviews.The hotel was lovely, every where was spotless and bedrooms were spacious. I paid for a junior suite, First choice who i had booked through decribed the room as having a small living space, This is not the case, the hotel...

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2Thank kazakay
Indianapolis
Reviewed 1 March 2010

Our stay at the Barcelo Costa Cancun was fantastic! The staff is incredible and the restaurants have delicious food. The hotel atmoshere is relaxing and comfortable. Everything is always spotless and the rooms are large and have a great view. We have been staying at the Barcelo Costa annually for the past 10 years and will continue to do so...

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Thank gringo24

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM789 - RM1,734 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
207 questions
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Questions? Get answers from Occidental Costa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior ocean view suite is worth every penny.”
 of 5 bubbles PolarM0m, 24 Feb 2017 | Read review
“Ask for a room with an ocean view”
 of 5 bubbles sspoto95, 17 Feb 2017 | Read review
“if you want quiet,get a room far from the pool area.”
 of 5 bubbles josephf158, 17 Feb 2017 | Read review
“the value rooms don't have balconies, and are noisy, but you get what you pay for”
 of 5 bubbles karolynbermann, 15 Feb 2017 | Read review
“Request a terrace room if sitting on the balcony is important.”
 of 5 bubbles BobTennessee, 8 Feb 2017 | Read review
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