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Hotel Riu Caribe

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#46 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Caribe
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7,135 Reviews from our TripAdvisor Community

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Showing 5,323: English reviews
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Reviewed yesterday NEWvia mobile

We visited this resort in January 2016. We had requested the 6th floor or higher and got our request. There was problems during arriving and receiving our rooms. It didn't seem like the staff knew what was going on as the rooms apparently weren't ready for us, but then all of a sudden they were. We did receive alcohol upon...

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4Thank Lindsey Y
Syracuse, New York
Reviewed 2 days ago NEW

Coming into this resort, I was a little worried because of some of the bad reviews i've read, but after being there for 6 nights, I can assure you there is nothing to worry about. The rooms were nice and got cleaned very well every morning. There was lots of good food and drinks to chose from. Staff was very...

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2Thank ely33234
Guernsey, United Kingdom
Reviewed 3 days ago NEW

Checked in swiftly and shown to our spacious, light and airy room. Hotel was full, but we had no problem getting a table for two in the restaurant and this hotel has the best all inclusive with loads of options. We spent a lot of time around the pool area as it was rather windy when we visited.

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3Thank Daffy043
Reviewed 3 days ago NEW

The rooms were spacious with a wonderful view if you are on the upper floors, 5th floor and up. You can see water on both the north and south sides of the hotel. Maid services was great our room was cleaned everyday, fridge restocked and towels replenished. All of the employees, wait staff, concierge desk, bartenders and specifically the entertainment...

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3Thank Debbie L
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. On the one hand, we would like to thank you for bringing up your...

Cedar Rapids, Iowa, United States
Reviewed 3 days ago NEW

Overall I was very satisfied with this resort. Loved the pool/beach area. Staff was great and always willing to help. Rooms and entertainment were good. Food was so-so. See below for details. Rooms: Rooms were basic but clean. Bed was a bit hard for my taste. Shower was great with good pressure. View from the balcony was amazing! The balcony...

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3Thank Suzi K
Louisville
Reviewed 5 days ago NEW

Our group of 16 arrived around noon on a Saturday at Hotel Riu Caribe. Check-in wasn't for a couple of hours but it was said that all of the rooms were ready. The check-in was quick. We entered our ocean view room on the 3rd floor to find a panoramic view of palm trees. We couldn't see the ocean or...

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6Thank LouisvilleMark
Reviewed 5 days ago NEWvia mobile

Disgusting, damp and non habitable! Rooms have mould spores on walls and ceilings. There were "stains" on the walls ... it really was terrible. This was the worst hotel I have ever visited .. don't go !!

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3Thank Valerie J
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We would like to clarify that humidity is something very typical of a tropical climate. Our internal system is created to mitigate this. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well...

Reviewed 5 days ago NEW

I was very satisfied with this hotel. The rate was very good for an all inclusive hotel. The restaurants were very satisfactory and the service was excellent. The food was great as well. There was quite a wide variety of food for international guests.

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3Thank Sita S
Milwaukee, Wisconsin
Reviewed 5 days ago NEW

My family and I have stayed at this resort for the past 7 years. We absolutely love this resort. The rooms are all very clean, and the staff is wonderful. The kids club is awesome for little kids, as I used to go there when I was smaller, and I met many friend their that I am still friends with...

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5Thank paigenikodem
Vernon, Canada
Reviewed 6 days ago NEW

What can I say but just an amazing place, food, staff and overall management. We loved the idea of no reservations at the specialty restaurants. Enjoyed the entertainment as provided. Lots of sporting activities for all ages. Fortunate that our rooms were always cleaned in the morning. Balcony and view from both balcony and hall were awesome. All staff were...

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5Thank SothsideEsther

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Caribe

Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM909 - RM1,867 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#35 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Caribe staff and other travellers.
532 questions
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United Kingdom
3 months ago
Peterborough, United Kingdom

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Questions? Get answers from Hotel Riu Caribe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher fooors have better views and you get less noise from reception”
 of 5 bubbles Daffy043, 18 Feb 2017 | Read review
“Corner suites are quieter and the balconies are not as easily accessed by other guests.”
  • Two double bed pushed together. Some rooms they were seperated other were pushed together.
  • Balcony walls, easy to clim over.
  • View from 6th floor balcony.
 of 5 bubbles debbielK657JC, 18 Feb 2017 | Read review
“Rooms on the upper floors are quieter, and the ocean view rooms are the best.”
 of 5 bubbles paigenikodem, 16 Feb 2017 | Read review
“Ask for a room above the 5th floor to minimize the noise of the lobby and pools”
  • Riu Caribe - Bathroom pic #1
  • Riu Caribe - Bathroom pic #2
  • Riu Caribe - Room and Beds
  • Riu Caribe - View of ocean, beach and pool from our room/balcony
  • Riu Caribe - In-room liquor dispenser
  • Riu Caribe - View of Riu Palace Peninsula from our room/balcony
  • Riu Caribe - In-room stocked mini-fridge
 of 5 bubbles TravelDad_8, 15 Feb 2017 | Read review
“Sunrise at the ocean view rooms is breathtaking.”
 of 5 bubbles 876marzannaz, 14 Feb 2017 | Read review
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