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Hotel Riu Caribe

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#42 of 181 Hotels in Cancun
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6,962 Reviews from our TripAdvisor Community

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Showing 5,204: English reviews
Leeds, United Kingdom
Reviewed 1 week ago

We were visiting Mexico for the second time but Cancun for the first time. We arrived at the hotel by coach with a number of other guests and were booked in through a group check in service which we hadn't experienced before but found to be very efficient. Firstly we were given the usual rundown with the holiday rep, and...

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5Thank Anthony M
Reviewed 1 week ago via mobile

PLEASE READ IF YOU DO NOT WANT TO BE DISAPPOINTED LIKE WE WHERE Where do I start with this appalling excuse of a hotel..... We arrived here on Tuesday 1st November after travelling for nearly 13 hours from the uk. We checked in and where given our key for a room on the 9th floor, I had requested high floor....

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12Thank CArdrey
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. In order to fulfill every guest expectations regarding food, our main buffet and...

Saskatoon, Canada
Reviewed 1 week ago

Stayed here a week, nice hotel. Will try and hit some of the lesser known things: - no reservations for a la cartes, first come, first served. No dress code. - After the nightly show in the theatre, There is a (nightly?) club experience where you can go with members of the entertainment team to whatever bar they are going...

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3Thank pearl c
Reviewed 1 week ago via mobile

Great place for a destination wedding. The staff went out of their way to make everyone comfortable. The happy couple, their family and their guests. The resort upgraded rooms without hesitation and at no additional cost. The theme restaurants were good especially the Chinese restaurant. However the international buffet was outstanding!

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3Thank Kris M
Reviewed 1 week ago via mobile

Hi All, I recently returned back from Cancun at Riu Caribe! Top tips that I think you all should be made aware of: Weather - during my stay in Oct, the weather was mostly sunny and cloudy but enough sunlight to catch that most important tan! Temperatures was roughly around 25 - 30 degrees! Hotel Room - Had two double...

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3Thank Ryusuf
Reviewed 1 week ago via mobile

The place is lovely but ! The only thing I would change is the quality of food as it's horrendous , also the entertainment this place is meant to be all inclusive? But we are have had to constantly play out to go and entertain ourselves as the evening entertainment is below poor.

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4Thank Rick L
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. In order to fulfill every guest expectations regarding food, our main buffet and specialty restaurants offer a great range of food options. We were concerned to note that we failed to live up to your expectations. But we can assure you that...

Reviewed 1 week ago via mobile

Went to this hotel with the wife for a little winter sun, couldn't really complain about the service. The only reason I mark this place down a notch is because of their claims of a culinary experience. The rooms were tired although functional and as described in the brochures, with a spectacular view of the fireworks that were displayed from...

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5Thank Adam W
Manchester, United Kingdom
Reviewed 1 week ago via mobile

We have just returned from 2 weeks at the Riu Caribe. It was a nice hotel but certainly not the 5* advertised. Room - Our room was clean on arrival, quite spacious and was on the top floor facing the pool and sea, which we were pleased with. There is a fridge in the room containing plenty of bottled water,...

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6Thank Tim E
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you for taking the time to give us such honest and detailed feedback. We welcome all constructive criticism, as it helps us to improve in the future. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in...

Reviewed 1 week ago via mobile

Me and family just recently been to Rio Caribe, and from the previous reviews we've seen it, we thought it would be an amazing hotel. It does look ok, but from the moment we arrived there was a smell at the entrance of cigarettes and alcohol, it feels like you are checking into a club/bar. We arrived at around 9...

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4Thank Fai Z
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

Uk South Coast
Reviewed 2 weeks ago

This is the cheapest of the three Riu Hotels in Cancun and it does show. The service was OK with the exception of Vincente in the sports bar and Lille in the main bar who were simply EXCELLENT! (Thank-you both!) The food was good overall and freshly cooked but could certainly use a little more spice in some dishes (especially...

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3Thank SBods

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Caribe

Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM939 - RM1,740 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#34 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Caribe staff and other travellers.
444 questions
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Questions? Get answers from Hotel Riu Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 5 and up for good view, and quieter. All are ocean view.”
 of 5 bubbles Carolyne909, 3 Dec 2016 | Read review
“Ask for a high floor for the views”
 of 5 bubbles dishydonna, 3 Dec 2016 | Read review
“All rooms are sea and pool facing”
 of 5 bubbles teradon, 3 Dec 2016 | Read review
“High floor (all rooms are sea view)”
 of 5 bubbles anthonymV4603ST, 30 Nov 2016 | Read review
“Our room was on the end so we got an ocean view And lagoon view, otherwise all rooms face the ocean!”
 of 5 bubbles pearlc334, 27 Nov 2016 | Read review
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