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The Royal Islander All Suites Resort

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#36 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,853 Reviews from our TripAdvisor Community

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Showing 1,539: English reviews
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Denver, Colorado
Reviewed 2 days ago NEWvia mobile

Traded into this timeshare- what a great place; clean and sparkling, the maids did a great job; beds and pillows comfy; standard kitchen; our unit had a spectacular ocean view; not crowded, though we were in spring break. Short taxi to zona center - nice clean beach, though waves were pretty rough much of the week. Would come back!

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Helpful?
Thank Kimknittel
Reviewed 4 days ago NEW

Beautiful place. Great value. Plenty of facilities. Note: No maid service Sundays or Mexican holidays. We were there 3 nights. They never made up the room once. Feliz cumpleaños Benito Juárez. I wonder if good old Benito would be proud the ATM on site doesn't even dispense the native currency, pesos. Only US dollars. Long live American Colonization!

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Helpful?
Thank Wayne G
Cristóbal G, Owner at The Royal Islander All Suites Resort, responded to this review

Dear Wayne, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you again during...

Reviewed 4 days ago NEWvia mobile

Management is exactly right when they say their most valuable assets are their employees that work tirelessly every single day to please their guests. Not to sound silly but I was around one day when our room was being made up. The meticulous and thorough cleaning really said it all to me. Spotless. And these are just some of the...

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Helpful?
Thank todd n
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Todd Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

Ohio
Reviewed 4 days ago NEWvia mobile

What a great place. Everyone was friendly and went out of there way to make sure everything was right. This place was lmmalculate, from the beach to the grounds to the rooms. We had a villa with a great balcony and beautiful ocean view, what a relaxing place. The on site restaurants and bars were top notch with good food...

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Helpful?
Thank Tomcat48
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Tomcat48: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Lincoln
Reviewed 1 week ago NEW

Such a special resort. It is such a friendly and relaxed place. The food at the restaurants is the best of the Royal Resorts. The staff is so helpful. It is always well kept up. In fact every room received new towels the week we were there. This is just an example of how well they take care of it.

Review collected in partnership with this hotel
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Helpful?
Thank Z3093HEmarye
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Greeville
Reviewed 1 week ago NEW

This resort is great but the staff make it AWESOME! Its nice and quiet. Didn't have to worry about any crazy spring breakers. So relaxing. The resort is clean and well kept. Best sangria Ive ever had. I felt safe the entire stay which was a concern I had when I first booked. Wifi in the room was great but...

Review collected in partnership with this hotel
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Helpful?
Thank Brittani F
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Brittani: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Westerville
Reviewed 1 week ago

This is a wonderful choice for a vacation spot. The villas have two bedrooms and two baths along with a kitchen and living room and dining area. It is very clean and well maintained. The service level is outstanding. The beach is beautiful with many palaces for shade. While the water is a bit rough, it is beautiful. The restaurants...

Review collected in partnership with this hotel
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Helpful?
Thank Sandra S
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Sandra, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Minneapolis
Reviewed 1 week ago

This was our first time staying at the Royal Islander. We typically stay at the Royal Sands. I was quite pleased with the property. Typical of all Royal Resorts Service was very good, the property was clean and if you wanted or needed something all you had to do is ask... Everyone was happy to make your stay better. I...

Review collected in partnership with this hotel
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1Thank Delwin N
Reviewed 1 week ago

Love this place. I have time share and have been coming here for 21 years. The service is excellent! If you don't have it, just ask and you shall receive. The waiters are very friendly, speak English well and are willing to help with not only your service here but if you need something off site, they will tell you...

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Helpful?
2Thank Diane G
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Diane, Thanks so much for writing a review about The Royal Islander We love hearing from our members and their vacation experiences. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home. Warm Regards,

Waconia, Minnesota
Reviewed 1 week ago

We found the Royal Islander nothing short of delightful! The restaurant meals were delicious and appropriately priced. The activities options were outstanding. The resort was clean in all areas. And most importantly, the associates were always kind, helpful, often full of personality. Having the opportunity to prepare meals in our own suite was a great fit for our family. The...

Review collected in partnership with this hotel
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1Thank KL42016
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM261 - RM952 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
141 questions
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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse views are amazing.”
 of 5 bubbles delwinn, 19 Mar 2017 | Read review
“Higher rooms have better views of the beach but it takes longer to get there. We chose high up and would choose that again.”
 of 5 bubbles 859calving, 13 Mar 2017 | Read review
“Mattress is too firm for me but the maid gets foam pads for the bed to make it softer and more comfortable for me.”
 of 5 bubbles 279eileens, 13 Mar 2017 | Read review
“Check out the Owner's Manuel Cancun online to rent unwanted timeshare weeks from owners. Virtually all weeks and properties are available and prices are negotiable.”
 of 5 bubbles B1849LAmarkf, 11 Mar 2017 | Read review
“Try to get the villa side, facing the ocean.”
 of 5 bubbles whvt129, 10 Mar 2017 | Read review
5 of 5