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The Royal Islander All Suites Resort

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#36 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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The Royal Islander All Suites Resort
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1,859 Reviews from our TripAdvisor Community

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Crestwood
Reviewed yesterday NEW

perfect vacation experience....quality & location. Well kept, gorgeous grounds, friendly employees, several restaurant choices / good value, many activities, perfect vacation experience...easy and comfortable.

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Helpful?
Thank RRx5
London
Reviewed 2 days ago NEW

I have booked one night in Cancun as I was travelling to Tulum the day after. Everything was top notch from the welcome I received at the desk, upgrade to a suite, through to the use of the facilities, swimming pool and private beach. Awesome experience

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Thank 632alinec
Windsor
Reviewed 3 days ago NEW

The Service was very bad. Upon Arrival, Staff was rude. Hidden Charges were not documented prior to our arrival. Ridiculous temper of staff. They make themselves feel above everyone. We would leave the room in the early morning and come back and find it is still not done. Only Two Towels when we were 3 people and we always had...

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Thank ge0rgesan
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear George,, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. We sincerely apologize for not having met your expectations and in order to improve, we would like to know...

Cathedral City
Reviewed 3 days ago NEW

Excellent hotel stay with great staff providing customer service! Location of hotel was perfect and was joined by sister hotel, the Royal Caribbean. We also visited all the other royal resorts where we ate and enjoyed drinks at each hotel. We were able to use the our same key card all around without bringing any credit or cash with us....

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Thank Karen A
Northfield
Reviewed 3 days ago NEW

We've been going to the Royal Resorts for 25 years. Love it there! Can't wait to go back next year. I hope they keep the Royal Caribbean open. The food is always great. I love listening to the waves on the beach!

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Thank G9686JMkenneths
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Kenneth, Thank you for taking time to post about our resort. We're glad to learn the first 25 visits have been great for you and we look forward to welcoming you again during your next vacation in your home away from home. Warm Regards.

Wisconsin
Reviewed 4 days ago NEW

We have owned a villa at the Royal Islander for over 17 years. The place is immaculate and the staff is absolutely wonderful. They take good care of everyone. The food is great at the resort and it is just a walk, bus or cab ride to so many other good restaurants. There is a small grocery store at the...

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Thank holadebbo
Denver, Colorado
Reviewed 5 days ago NEWvia mobile

Traded into this timeshare- what a great place; clean and sparkling, the maids did a great job; beds and pillows comfy; standard kitchen; our unit had a spectacular ocean view; not crowded, though we were in spring break. Short taxi to zona center - nice clean beach, though waves were pretty rough much of the week. Would come back!

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1Thank Kimknittel
Reviewed 1 week ago NEW

Beautiful place. Great value. Plenty of facilities. Note: No maid service Sundays or Mexican holidays. We were there 3 nights. They never made up the room once. Feliz cumpleaños Benito Juárez. I wonder if good old Benito would be proud the ATM on site doesn't even dispense the native currency, pesos. Only US dollars. Long live American Colonization!

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Helpful?
Thank Wayne G
Cristóbal G, Owner at The Royal Islander All Suites Resort, responded to this review

Dear Wayne, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you again during...

Reviewed 1 week ago NEWvia mobile

Management is exactly right when they say their most valuable assets are their employees that work tirelessly every single day to please their guests. Not to sound silly but I was around one day when our room was being made up. The meticulous and thorough cleaning really said it all to me. Spotless. And these are just some of the...

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Helpful?
Thank todd n
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Todd Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

Ohio
Reviewed 1 week ago via mobile

What a great place. Everyone was friendly and went out of there way to make sure everything was right. This place was lmmalculate, from the beach to the grounds to the rooms. We had a villa with a great balcony and beautiful ocean view, what a relaxing place. The on site restaurants and bars were top notch with good food...

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Helpful?
Thank Tomcat48
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Tomcat48: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM451 - RM967 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
142 questions
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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse views are amazing.”
 of 5 bubbles delwinn, 19 Mar 2017 | Read review
“Higher rooms have better views of the beach but it takes longer to get there. We chose high up and would choose that again.”
 of 5 bubbles 859calving, 13 Mar 2017 | Read review
“Mattress is too firm for me but the maid gets foam pads for the bed to make it softer and more comfortable for me.”
 of 5 bubbles 279eileens, 13 Mar 2017 | Read review
“Check out the Owner's Manuel Cancun online to rent unwanted timeshare weeks from owners. Virtually all weeks and properties are available and prices are negotiable.”
 of 5 bubbles B1849LAmarkf, 11 Mar 2017 | Read review
“Try to get the villa side, facing the ocean.”
 of 5 bubbles whvt129, 10 Mar 2017 | Read review
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