We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Royal Caribbean

Show Prices
#34 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Royal Caribbean
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,906 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,502: English reviews
Start your review of The Royal Caribbean
 Click to rate
Philadelphia, Pennsylvania
Reviewed yesterday NEW

I find it unfortunate that a single item would knock this resort from an "excellent" to "good" but this one rises to that level. Unfortunately, there is no easy fix, but it would be worth the time for the resort to consider. The problem is the noise from the air conditioning in the rooms. To be fair, my wife and...

 Report
Helpful?
Thank HealthPhysicist
Pontotoc
Reviewed 2 days ago NEW

The resort was very nice. The rooms were clean and the food was good. Everything you need is on site. The only con to this property is that it is a time share property and they will try to get you to listen to their sales pitch. We only stayed 1 night and we told the staff that when we...

Review collected in partnership with this hotel
 Report
Helpful?
Thank 370jayd
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Jay, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay and we're sharing your comments with the appropriated channels so that our services may improve. We look forward to welcoming you again soon. Warm Regards.

Davidsonville
Reviewed 3 days ago NEW

We have been vacationing at the Royal Caribbean for over 29 years and have never been disappointed. the service and the accommodations are excellent. I would recommend this resort without qualification. They work to please their members and guests.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank R1616TLrobertd
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Chester Springs
Reviewed 3 days ago NEW

Went with my 2 daughters for the week after Easter. Recommend spending time at the beach vs the pool; should take advantage of the beautiful ocean water. Wait staff on the beach was excellent. Can use the hotel shuttle to ride for free between the resorts. I recommend the Jolly Roger pirate show and Chichen Itza (but be prepared for...

Review collected in partnership with this hotel
 Report
Helpful?
Thank heathern678
Freehold
Reviewed 3 days ago NEW

Been coming back to Royal Caribbean for many years and it's always been a pleasant experience. Staff very friendly and courteous, grounds always meticulous kept. Rooms although are a little dated are kept spotless by the maid service provided 6 days a week. Pools are great with many activities and delicious drinks served by the wait staffs. Food is varied...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Mario V
Meadowlakes
Reviewed 4 days ago NEW

Having been staying at the Caribbean every April since around 2002. The facilities and accommodations are as good this year as they have ever been. Villas have been kept up and staff is as attentive as ever. Meals at the restaurants were even better this year.

Review collected in partnership with this hotel
 Report
Helpful?
Thank V3224FAbarryc
Sakkalian
Reviewed 1 week ago NEW

Very good surraunding territory, comfortable rooms, nice beach. But. VERY noisy conditioner in the room!!! I could not sleep well, because it always switched on, then switched off, then again switched on and all night like this. And very slippery floor when wet in the rooms. And check in is VERY late. 4 pm - it is not fair.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 309nataliial
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Natalia, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Valley City, North Dakota
Reviewed 1 week ago NEW

Very clean property... "family friendly," GREAT location... convenient from the Cancun airport. Very friendly staff. Completely exceeded our entire families expectation. The "crowd" is not spring-breakers... the opposite actually, so it is VERY quiet by around 6.

 Report
Helpful?
Thank mzmeyers00
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear mzmeyers00: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Ottawa, Ontario
Reviewed 1 week ago

I enjoyed my time at this hotel. I booked through Travelocity and may have paid too much. I'm reluctant to see what it costs on Agoda, etc. :P Pros: -Friendly staff. -Good value for breakfast buffets. -Drinks and other food fairly reasonable. -Friendly help for booking tours, etc. -Clean, fairly quiet. -Not too big so doesn't take forever to get...

 Report
Helpful?
1Thank Love4Scuba
Los Angeles
Reviewed 1 week ago

Loved the facility. Nice location righth by the water. Nice pool and great customer service. I would stay again. The room was very neat and clean. Lobby services and shops came in handy. I liked the hotel alot.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank C3928ZHmelissac
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Melissa, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay at our resort and that you took advantage of its privileged location in the Hotel Zone. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

1,495 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1154)
Viewed
Hotel & Grounds (181)
Viewed
Pool/Beach Area (276)
Viewed
View from Room (137)
Viewed
Room/Suite (95)
Viewed
Bathroom (17)
Viewed
Dining (19)
Viewed
Family/Play Areas (11)
Viewed
Business Centre/Function Rooms (2)
Viewed
0:48
Videos (1)
Viewed
Other (415)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (321)
Viewed
Amenities (47)
Viewed
Beach (20)
Viewed
Pool (36)
Viewed
Dining (21)
Viewed
The Hotel (45)
Viewed
Two Bedroom Villa (152)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (8)
Viewed
Dining (2)
Viewed
Family/Play Areas (2)
Viewed
Hotel & Grounds (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
7.9 km away
Fiesta Americana Villas Cancun
0.2 km away
Emporio Hotel & Suites Cancun
7.6 km away
Krystal Cancun
Krystal Cancun
#70 of 182 in Cancun
4,679 reviews
Show Prices
Show Prices
Show Prices
4.5 km away
The Westin Lagunamar Ocean Resort Villas & Spa
0.2 km away
The Royal Islander All Suites Resort
3.7 km away
The Westin Resort & Spa Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM475 - RM1,171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Expedia, Hotwire, Vacatia, Travelocity, Priceline, TravelUp, Hotels.com, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your The Royal Caribbean reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
163 questions
Ask a question
Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
5 months ago
new jersey

See all questions (163)

Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See if the air conditioning has been re-done to reduce noise.”
HealthPhysicist, 25 Apr 2017 | Read review
“The Villas are very clean and spacious. ”
R1616TLrobertd, 23 Apr 2017 | Read review
“Bring lots of cash to exchange for bus fare and tips. Everyone asks for tips”
heathern678, 23 Apr 2017 | Read review
“The elevators are a little slow but try to get a room on the top (12th) floor for the view and in the center building.”
  • View from room. Two double beds.
Love4Scuba, 13 Apr 2017 | Read review
“I recommend the room with the master, two Murphy Beds, and kitchen. It's big & relaxing! ”
  • View from our balcony
  • View of the resort from our drone.
tiffanyc733, 8 Apr 2017 | Read review
5 of 5