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ibis Cancun Centro

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903 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Wellington, New Zealand
Reviewed 5 days ago NEW

I chose this hotel due to its location, close to where I was working. Everything in the room was very clean, the room was large enough for my needs, although the bathroom was quite small. My room key stopped working every 3 or 4 days, which meant 2 extra elevator rides to get it re-activated. The breakfast buffet selection was...

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Helpful?
Thank Juerg D
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Jureg: Thank you very much for all your observations. Of course you can leave an open voucher to credit all your charges from your stay. I will definitely verify what was wrong. Regarding the key, it's very important to keep ti on your key-holder, if you put it in your wallet or near coins, zeepers, etc it would easily...

Gaillard, France
Reviewed 1 week ago via mobile

We went to this Ibis with my brother and his girlfriend in 1 room and myself in another. My brother's toilette was very dirty with urine and when asked for a change they gave him a room with a toilette with feces, he asked to be changed again without success. Im my case the bathroom was ok however both of...

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Helpful?
Thank FedericoTM
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Federico TM: I'm very sorry to hear about your experience with us. I need more information, we have monthly fumigation in all the building, so i'ts very strange your report, I really need to know which room where you and your brother in order to verify with our fumigation supplier the room. I apologize sincerely and I will remain...

Reviewed 1 week ago via mobile

It was the most incredible hotel I've stayed in, excellent food and service from all the personnel. specially awesome attention from joan ferrer, who exceeded our needs in customer service. Everything was clean and well maintained. I definitely recommend this hotel for all the people who want to be able to have a great time and relax.

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Helpful?
Thank Marcos L
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Marcos L: Thank you very much for your review, I really appreciate it. I will share your opinion with all our staff, it would be a great gift for them. We are 16 Ibis hotels in Mexico, and more than 2000 worldwide. Thank you very much once again for your opinion and I hope to host you once again...

Reviewed 2 weeks ago

it was a very good experience, very clean, with a great location and an excellent customer service. The manager was a sweet heart and treated me and my family very very good, definitely we're coming back.

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Helpful?
Thank Paulina G
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Paulina G: Thank you very much for taking the time and sharing your experience with Ibis, I really appreciate it. We are more than 2000 Ibis hotels worldwide and 16 in Mexico, all with great locations and the best cost/benefit relation that you'll find. I hope you give us the opportunity to host you again on your next trip...

Toronto, Canada
Reviewed 2 weeks ago

Located in the Downtown area, by Plaza des Americas Mall. Lots of local Restaurant on Avenida Tulum and good shopping in the Mall. If your not into the Beach crowds, this would be an ideal location to stay at. Reasonable prices for a night. Room is simple, clean but not amenities (bring your own toiletries). There is a Buffet Breakfast...

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Helpful?
Thank denisf255
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear denisf255: Thank you very much for your opinion. I really appreciate it, thank you for the time that you took to share it with us. We are now, 16 ibis hotels in Mexico located in the main cities, worldwide we are more than 1900 Ibis hotels located in 65 countries. I hope you give us the opportunity to host...

Reviewed 3 weeks ago via mobile

We stayed here for a week and have nothing to complain about. Location great - just opposite the big mall Plaza America's, there is also a supermarket and a few restaurants in the same building as the hotel. Housekeeping were lovely even with the language barrier. Value for money.

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Helpful?
Thank Alice S
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Alice S: Thank you very much for your review, we are happy to know that you've had a good stay with us. We are more than 2000 Ibis hotels in 65 countries, in Mexico we are now 16 hotels located at the main cities and our next opening will be at Irapuato city, in cental mexico, I hope you...

Reviewed 3 weeks ago

I've stayed there about six times over the past three years, and people have always been nice and efficient. I have to say that for a hotel located not in the resort area, it offers many benefits for tourists, given that you can take tours right at the lobby, and plan your trip along the Mayan Riviera without having to...

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Helpful?
Thank Alejandra F
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Alejandra F: Thank you very much for your excellent review, I really appreciate it. We are more than 2000 hotels worldwide and in Mexico we are now 16 hotels located in the main cities. Our next opening will be in Irapuato, I hope you have the opportunity to visit this hotel as well. Thank you once again for your...

Reviewed 3 weeks ago

We left our bags in what was labelled all around the foyer as "secure storage" as we arrived before check in time. When we later returned to collect our bags and check in we found the bags had been tampered with and valuable items had been stolen. Over the course of 5 hours the staff were unwilling to help, the...

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Helpful?
3Thank Joanna R
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Guest, I'm very sorry to hear about your situation. Nobody opens anything from the storage, you informed us that you have been stolen previously somewhere else, so maybe this item you're claiming was subtracted somewhere else. The police said that it wasn't valid because what you were saying didn't have support. It's very sad that you lived this experience...

Brisbane, Australia
Reviewed 4 weeks ago

We stayed at this Ibis for few days before our flight to Cuba and again on our return. As it was the case with other Ibis hotels that we had stayed in other countries the room was comfortable,very clean with a good shower.The room was small but fine for us, we stayed on the 7th floor which had a nice...

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Helpful?
Thank gracar2016
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear gracar2016: Thank you very much for taking the time to share your experience with us. We appreciate it very much. I will verify what was wrong with the air conditioner so it wont happen again. We are 16 Ibis hotels in Mexico, located in the main cities, our next hotel opening will be located in Irapuato, a very important...

Portland, Oregon
Reviewed 4 weeks ago via mobile

My wife and I have spent the last two nights at the IBIS in Cancun and I couldn't be more pleased. The hotel (bright and cheery) is located at the southern end of the "centro" of the city, across for the Plaza of the Americas and immediately adjacent to a small ADO bus station. The price was right, the staff...

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Helpful?
Thank Geoff_PDX
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Geoff_PDX: Thank you very much for taking the time to share your experience in Ibis with this gerat travelers community. I really appreciate your words and recommendations. Ibis hotels are present worldwide in more than 65 countries with 2000 Ibis hotels, in Mexico we are 16 hotels located in the country's main cities. Our next opening will be at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
The Ibis Cancun Centro hotel is located in the city's largest commercial and financial district, a short walk from Las Americas shopping center, just 10 minutes from the airport and 5 minutes from the crystal-clear Caribbean beaches of Cancun. The hotel offers 190 modern and comfortable rooms, the "Rendez Vous" restaurant and a bar with a 24-hour snack service. There is free Internet whether you're on business or pleasure, parking and access for people with reduced mobility. ... more   less 

Additional Information about ibis Cancun Centro

Address: Av Tulum y Nichupte, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM151 - RM262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Cancun Centro 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Ibis Cancun Centro Hotel Cancun
Hotel Style:
#5 Best Value Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from ibis Cancun Centro staff and other travellers.
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Questions? Get answers from ibis Cancun Centro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“apparently all the rooms on the 8th floor have a noisy AC units”
 of 5 bubbles gracar2016, 11 Nov 2016 | Read review
“We were on the top floor and had a great view of the city”
 of 5 bubbles matthF3152ML, 4 Sep 2016 | Read review
“Rooms on the east side of the building have wonderful views towards the Caribbean Sea in the distance.”
 of 5 bubbles alexwaring2015, 30 Aug 2016 | Read review
“I was on the 7th floor and didn't hear anything.”
 of 5 bubbles James94_13, 22 Aug 2016 | Read review
“we stayed in room 409”
 of 5 bubbles 290dave, 25 Jul 2016 | Read review
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