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JW Marriott Cancun Resort & Spa

#12 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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JW Marriott Cancun Resort & Spa
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4,124 Reviews from our TripAdvisor Community

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Showing 3,606: English reviews
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Reviewed 2 days ago NEW

This was a birthday trip/Girl Get-Together trip for myself and three of my friends. We don't live in the same cities so we every year we get together and take a trip. We chose this resort only after our Airbnb reservation had to be cancelled. So we decided to stay at the JW Marriott Cancun Resort and Spa. This was...

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Helpful?
Thank Jasmine W
Niagara-on-the-Lake, Canada
Reviewed 2 days ago NEW

This was our second visit to this property and it certainly didn't disappoint. Hotel was first class and the staff tremendous. Of special note was the service provided by Rafael Cano around the adult pool. He anticipated all our needs and provided the wanted service in many cases prior to us asking. The food was very good and the experience...

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Thank Deb and Dan G
Los Angeles, California
Reviewed 2 days ago NEW

This was our second trip to Cancun, as well as our second stay at the JW Marriott. Just like our last trip, which is described more thoroughly in my previous review of this resort, the JW Marriott delivered high-quality services and amenities. The staff is extremely friendly, and they will go above and beyond to make your stay more enjoyable....

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Thank Morgan P
Istanbul
Reviewed 3 days ago NEWvia mobile

Great hotel.. Great pool.. Spacious room and bathroom.. Great food.. Perfect location.. We loved it.. Wi-fi Service was problematic.. They couldn't solve it.. No IT personnel on premise.. The available staff is not capable to solve an unexpected issue.. The billing was problematic.. They double charged the bill to our credit card.. Tough trying to solve the issue with them......

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Thank Esra66
Montreal, Canada
Reviewed 4 days ago NEW

I stayed here for 2 nights. I didn't use much the facilities as it was a business trip. I was in room 1012 which is an ocean view room on the side of the adult pool. The room was clean, the bathroom was a great size and very nice. The room itself was a bit outdated however the bed was...

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2Thank Nancy L
oceangal914
Reviewed 5 days ago NEW

We came to Cancun for a week. The hotel was nice and the employees were very friendly and helpful. One of the doormen, Jose Campos, went above and beyond the call of duty. He was one of the first people we met when we arrived and always asked us if we needed anything when he saw us. When we needed...

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1Thank oceangal914
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear oceangal914, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely week at our resort and in Cancun! We believe in hosting our guests with excellent service and the luxury, we will certainly congratulate Jose or his outstanding job. I invite you to join our loyalty...

Reviewed 6 days ago NEWvia mobile

One night stay before heading to another resort. Location is great. Balcony with good beach view. Room especially bathroom felt dated a bit. But clean. Front office staff is very accommodating and friendly.

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Helpful?
1Thank Jason M
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jason M, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay at our resort! We believe in hosting our guests with excellent service and the luxury of our brand, currently we are working on renewing our property so we can provide a more modern...

ny
Reviewed 1 week ago NEW

We couldn't decide whehter to stay at CasaMagna or JW, but happy we chose JW. We wanted to get a quick getaway for 6 days just us cousins and daughters... Upon arrival, EVERYONE is just so courteous and nice... I believe the guy who checked me in was Jerrez, he was EXVELLENT.... I have never had such a great experience...

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1Thank clairefs
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear clairefs, Thank you for staying at JW Marriott! We are happy to know that you and your family had wonderful stay at our resort. Hosting our guests with excellent service is definitely our priority - creating special moments is our passion. It is a pleasure to hear that you felt pampered! I hope you can come back on your...

Southern California
Reviewed 1 week ago NEWvia mobile

Two nights here were not long enough! Offered a Grand Suite upgrade at check in. It wasn't properly explained. It's was OCEANFRONT! If you can, take the upgrade! It was $250 on the website but it's was offered for $170 extra per night upon arrival. The pool was fabulous.

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Helpful?
1Thank MichaelHaik
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear MichaelHaik, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had an excellent stay! It seems you really enjoyed your oceanfront suite! We believe in hosting our guests with a luxurious and brilliant service, making your stay flawless is something that we are passionate about. I invite you...

uk
Reviewed 1 week ago

Only had three nights hear as part of a short trip, room very clean with good aircon, didn't experience the dining rooms but heard good reports. the lobby bar is nice and the beach is good with the obligatory jet skis.

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Thank snashie
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear snashie, Thank you for staying at JW Marriott, we are happy to know that you had a very pleasant stay at our resort! Hosting our guests with excellent service is our passion, we delighted to know that you enjoyed our accommodations! Cancun is known for its wonderful beach, it seems you had a lot of fun trying water skis...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,013 - RM2,327 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
280 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly, we noticed that every room there has some sort of view.”
  • view while sitting on balcony on the gloomiest day of our trip.
jasminew986, 23 May 2017 | Read review
“Ask for higher floor for ocean view”
debanddang, 23 May 2017 | Read review
“We were on the 4th floor and had an ocean view”
clairefs, 18 May 2017 | Read review
“Try for a sea view”
snashie, 17 May 2017 | Read review
“We stayed in the Caribbean Suite on the 12th floor, views were amazing”
mikedperl, 13 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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