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JW Marriott Cancun Resort & Spa

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#10 of 183 Hotels in Cancun
Certificate of Excellence
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JW Marriott Cancun Resort & Spa
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3,742 Reviews from our TripAdvisor Community

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Showing 3,260: English reviews
Boise, Idaho
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed yesterday NEW

This place was so beautiful. The service was exceptional, rooms were clean, food was good, and the many pools and beach were awesome. Good place for families, and if you want to hang around the pool without kids there is an 18 and over area that has a swim up bar. We loved it here and plan to come back... More 

Helpful?
1 Thank Robin M
2 reviews
Reviewed yesterday NEW

The entire staff at the JW was excellent! Alvaro Cruz the bartender in the adult pool area was beyond helpful. From day one, he made me feel relaxed and took care of everyone needs! I just booked another 10 day vacation at this resort

Helpful?
Thank William M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

The hotel has a wonderful old school elegance that is nicely displayed in the common areas including the lobby(s), restaurants, bars and available shops for the most part. The service reflects a professional and helpful demeanor while seeming nearly joyless. Since we have 6 and 8 year old children who love being in the water, I will focus there. The... More 

Helpful?
1 Thank Kevin H
Weston, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 days ago NEW

We just spent a long weekend at the JW to celebrate our 45th wedding anniversary. Our room was upgraded and we were serenaded at both the lobby bar and Mexican buffet dinner to celebrate. We enjoyed waterfront dining for lunch every day - servers were so friendly and helpful - Benjamin and Alan were two of them and unfortunately I... More 

Helpful?
4 Thank Rosalie1354
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Arrived at 4pm and checked in. At check-in we expected to pay the full room charge and perhaps some reserve for hotel charges for our stay. The reserve charge was $1500 pesos/day or about $540 US. OK, we'll use it so on we go to room 428. Room has full balcony and is on a lower floor so elevators were... More 

Helpful?
2 Thank Nucnac5664
Saint-Louis, Senegal
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

My girlfriend and I stayed on the Club 91 level with complimentary food and drinks and we were absolutely blown away by the service. As a traveler and Platinum Elite Marriott Member and Platinum Hilton member who lives out of a suit case and stays in hotels approximately 125 nights per year (not including vacation), I was thoroughly impressed with... More 

Helpful?
2 Thank alexdern
Guatemala City, Guatemala
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW via mobile

Perfect to neverything! Saulo the person who did our room very kind and personalized! Pools, towels and all recreation areas in the most excellent conditions! Spa, marvelous! Juan Carlos did a very good massage Food and service excellent in both Restaurants!

Helpful?
2 Thank Astrid K
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW via mobile

We have thoroughly enjoyed out time at the JW Marriott. Our suite was magnificent and quite large! This is a beautiful property with impeccable service. We are especially impressed with our server Hidalgo who has taken such good care of us by the pool everyday. I highly recommend renting a cabana. Worth every Peso! We have felt very relaxed and... More 

Helpful?
3 Thank Sheila M
Arlington Heights
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 days ago NEW

We have stayed at this hotel several times in the past. This was the first time we tried Club 91. Our entire stay was fantastic. We love this hotel. Club 91 made our vacation extra special. The food and service was excellent. Every worker was incredible. A special kudos to Walter, Ivan, Amy, and Norma. These four people could not... More 

Helpful?
2 Thank Naptown2
New York City, New York
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 days ago NEW

We stayed club 91 in Nov. The hotel is not as crowded as much as I expected. The room is nice and good view of the ocean. We went to club 91 at 14 th floor for meals, and choice is rather limited in comparing with the main restaurants at the L floor. In fact, We ditched club 91 after... More 

Helpful?
2 Thank ShanghaiKevin78

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM947 - RM4,445 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
202 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
“Premier Ocean View room was great!”
 of 5 bubbles X7081FTwilliamm, 1 Dec 2016 | Read review
“Stay on a high floor for good views”
 of 5 bubbles Rosalie1354, 29 Nov 2016 | Read review
“See above review.”
 of 5 bubbles Nucnac5664, 29 Nov 2016 | Read review
“Get the Ocean View”
 of 5 bubbles alexdern, 29 Nov 2016 | Read review
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