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JW Marriott Cancun Resort & Spa

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#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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4,017 Reviews from our TripAdvisor Community

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Showing 3,513: English reviews
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San Francisco, California
Reviewed yesterday NEWvia mobile

This is a first rate resort who must give their staff "nice" pills! Every single person was beyond helpful, beyond friendly, and beyond thoughtful. We are platinum members, and this was the best service we have ever received at a Marriott. The upgrade was amazing, but there was a room problem, and they fell over themselves to make it right....

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Helpful?
Thank pthealth
Reviewed yesterday NEWvia mobile

We will give this property a 4.5/5...only bc undergoing renovations so noisy from 10-6. We chose not to stay at an adults only or all inclusive. We did choose to stay at a Marriott property for their consistency, our loyalty/points and so we could choose to stay on the Club 91 level. Between the food available on that level and...

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Thank Julie S
Scarsdale, New York
Reviewed yesterday NEW

My friend and I spent six days at the resort and thoroughly enjoyed our time there. The hotel lounge staff, including Rita and her colleagues, were great. Warm and attentive...couldn't ask for more in terms of friendly service. The staff at the adult pool. the beach and the coffee/sundry shop were all great...attentive and helpful. From beginning to end, the...

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Thank phyllis b
Reviewed yesterday NEW

Maybe it was just a perfect week with great company, but we thoroughly enjoyed this hotel. The water was perfect temperature and color, the pools were beautiful and the food everywhere we went was better than the night before. I would definitely recommend the open air massage - very worth it. The only downfall was the construction going on a...

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Thank Molly H
orange county, ca
Reviewed yesterday NEW

This is a great hotel if you like water activities, being on the beach, hanging by the pool, and have kids. Not a great hotel if you want calm and peaceful. By 8:00, every single one of the poolside chairs have towels on them, so you need to go really early if you want to reserve a spot. The beach...

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Thank jaywong54
New York City, New York
Reviewed yesterday NEW

If you are going to Cancún, you should go to the JW Marriott just because of Hidalgo. Hidalgo works by the pool, and not only is he BEYOND nice, he works so hard. His work ethic is truly incredible. He would RUN back and forth to get drinks and food for us, and would always ask us if there was...

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Thank anyc1234
Minneapolis, MN
Reviewed yesterday NEWvia mobile

This property is very nice for families. Pool is gorgeous, large, warm, and comfortable. Beach is somewhat rough near the hotel. Hotel rooms are very basic - just like a regular Marriott. Family friendly. Decent service - although we frequently had to walk up to the bar to get drinks when we were at the pool. Overall, a nice stay,...

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Thank MNWorldTraveler
Egg Harbor Township, New Jersey
Reviewed 2 days ago NEW

Spent March 20-26 there. Checked into first room and found stains on the wall and the glass shower door was not clean.... told bellman and we were moved to another room that was cleaner. Rooms were decent size, with a nice bathroom that included a tub. Just a tub with no shower head in it. We never used it, maybe...

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1Thank Charles W
Reviewed 2 days ago NEWvia mobile

There are plenty of Pools - very beautiful. Breakfast buffet is great. Our room steward Jesus was so wonderful. Typically, I don't care about this but he went above and beyond - really cares about the hotel and is having a great stay. They also have pool floats which are fun. A swim up bar adult pool Which is also...

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1Thank Pittsburghsasha
Canada
Reviewed 2 days ago NEW

I stayed at the JW Marriott and was actually unimpressed despite the reputation and price. The hotel itself is huge and I stayed in a Premium Ocean Fromt corner suite. The view was amazing but the suite itself was very dated. I did not feel like I was in a luxurious suite despite its ample size. The entire hotel need...

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1Thank MamaK70

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,126 - RM2,840 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
261 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better, but don't need to pay extra for the premium view - all room views are great.”
 of 5 bubbles 698mollyh, 29 Mar 2017 | Read review
“Away from lobby area.”
 of 5 bubbles 510charlesw, 28 Mar 2017 | Read review
“ocean view a must”
 of 5 bubbles TheSolajas, 28 Mar 2017 | Read review
“they are all good, I believe - we had a beautiful deck”
 of 5 bubbles 269nancyb, 27 Mar 2017 | Read review
“get a view of the beach for sure”
 of 5 bubbles Travelgirl7788, 24 Mar 2017 | Read review
5 of 5