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JW Marriott Cancun Resort & Spa

Expedia.comUS$289*
View Deal
#12 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$330*
US$289*
US$330*
US$289*
US$330*
US$289*
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JW Marriott Cancun Resort & Spa
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4,076 Reviews from our TripAdvisor Community

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Tucson, Arizona
Reviewed yesterday NEW

I recently traveled to Cancun for the first time with my husband and five boys. We stayed here for a week for our Spring Break. The hotel is beautiful and the service is OUTSTANDING. Everyone from the front desk to the cleaning staff are super friendly, polite, and helpful. Every single person speaks English. The pools and beach are beautiful....

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Helpful?
Thank LizInNC5
Carmel, Indiana
Reviewed 2 days ago NEW

The hotel was nice. The pool areas (inside and outside) need to be updated. The staff was very attentive and good. Our expectations for a JW Marriott are high, and this did not quite have the elegance we have seen in the past.

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1Thank allisone2011
Reviewed 2 days ago NEW

Very Impressed by my stay at this hotel. Very upscale and modern design. Breathtaking views from the moment you walk in. There is a large bar and sitting area that has singers on most nights. You could spend your entire vacation without leaving the hotel. There are multiple pools and even a more secluded one with a swim up bar...

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1Thank Edward J M
Asbury Park, New Jersey, Usa
Reviewed 2 days ago NEW

Although supposedly scheduled for a makeover it is currently in a state of disrepair. From the crumbling concrete steps around the pool & beach area to the extremely loud a/c units in the dark out dated rooms I am sorry I spent my vacation here. Be aware the concierge is clueless & do not rely on their services they are...

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2Thank Baileysdad_13
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Baileysdad_13, Thank you for sharing your experience at the JW Marriott Cancun Resort & Spa Resort. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. As you mentioned, we will undergo a renovation of our rooms. I would like to take this time...

Arroyo Grande, California
Reviewed 3 days ago NEW

This was a family vacation during our son's spring break (3rd week in April). The property is located on the hotel strip about 20 minutes from the airport. The staff is exceptional and the property lives up to the J.W. standards. The property is showing its age and in need of some restoration. Mattresses are top of my list for...

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1Thank Barisarius
Boston, Massachusetts
Reviewed 4 days ago NEW

If you're reading this review, it's likely you're considering a number of hotels in Cancun. I could not recommend the J.W. Marriott more highly. Excellent location, beautiful beach, the food at each of the restaurants is outstanding, rooms are very nice, pool is beautiful and huge. The staff are all so nice and go out of their way to remember...

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2Thank phil m
Reviewed 5 days ago NEWvia mobile
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1Thank patty c
MarriottCancun, Gerente de Calidad at JW Marriott Cancun Resort & Spa, responded to this review
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Reviewed 6 days ago NEW
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Thank Giancarlo C
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review
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Springfield, Mo
Reviewed 1 week ago NEW

My husband an I have being vacationing in Cancun for over 25 years now and have stayed at several places. The Marriott is our favorite place to stay. I really enjoyed the padded lounge chairs at the pool as well as the adult only section of the pool. The staff is very great and very accommodating. The ocean view from...

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2Thank mom3md
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear mom3md, Thank you for staying at JW Marriott and sharing your experience with us. I’m glad that you and your husband had a very pleasant stay at our resort! Hosting our guests with excellence is something very important to us, I hope you felt pampered and taken care of. We look forward to seeing you again on your next...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM995 - RM2,495 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
273 questions
Ask a question
Vienna, Virginia
over a year ago
MarriottCancun Cancun, Mexico Property representative
Helpful answer
6
Votes
Not as helpful

Hi Luvu2travel,

Is a loyalty card that provides you with a discount every time you dine in one of our restaurants and you can receive till 30% off.

You can ask for them at Front Desk.

Looking forward to see you

over a year ago
Olney, Maryland
5 months ago
336cal25 McHenry, Illinois Reviewed this property
Helpful answer
1
Vote
Not as helpful

I don't think it is all inclusive. You can include breakfast but nothing else.

5 months ago
Boise, Idaho
Norb W California
Helpful answer
4
Votes
Not as helpful

I just stayed here and am a Gold Elite member. They do not give Concierge or Club 91 access nor free breakfast to Gold Elite members. They do not have a Concierge Club. They do have a Club 91. They do offer 15% discount on breakfast. Whoo hoo. Not sure why Marriott promises such benefits to its elite members and then confuses us by not offering beneifts at various properties.

over a year ago
Pittsburgh, Pennsylvania
MarriottCancun Cancun, Mexico Property representative
Helpful answer
1
Vote
Not as helpful

Dear John R,

Open bar indeed means complimentary. There is a fridge with drinks and a bar.

2 months ago
MarriottCancun Cancun, Mexico Property representative
Helpful answer
2
Votes
Not as helpful

Dear Jill L,

The beach has a public access, however the chairs in front of our property are exclusive for guests.

3 months ago

See all questions (273)

Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
Baileysdad_13, 25 Apr 2017 | Read review
“Rooms overlooking the pool looking directly at the ocean.”
Barisarius, 24 Apr 2017 | Read review
“All rooms have ocean view so no need to pay more.”
  • Nice pool
  • From our balcony
  • room view
evang277, 19 Apr 2017 | Read review
“Loved the 10th floor”
mariannel705, 17 Apr 2017 | Read review
“There's a "beach/pool" elevator bank the end of the halls just outside the oceanfront suites. It's like having your own private elevator!”
Gman1375, 17 Apr 2017 | Read review
5 of 5
Expedia.com
US$289* /night
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JW MarriottUS$289
TravelocityUS$289
TripAdvisorUS$289
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Prices are for 1 room, 2 adults
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