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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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JW Marriott
US$254
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US$254
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US$251
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1006)
360
Panoramas (1)
Room & Suite (206)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 30/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 30/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 268 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Spanish

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
36Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
657Reviews109Q+A100Room tips
Traveller rating
  • 458
  • 91
  • 34
  • 35
  • 39
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Popular mentions
musicmgrnyc wrote a review Yesterday
New York, NY53 contributions33 helpful votes
We were here for a five night stay in mid-January 2022. The property is top notch, with beautifully appointed rooms - first class soft and hard goods. Great poolside drinks and service from Manuel and team - don’t miss the Pina Coladas! Also friendly and warm service from Jimenea in the JW Lobby Bar. Only criticism is that the menus across the board at the JW and the attached Marriott seemed to be aspirationally unique and a little too adventurous for their own good - would be better to offer some less adventurous selections for the reserved eaters in the group; wasn’t a problem for us, exactly, but heard the same from other guests. Avoid the Italian restaurant at all costs - horrible food, especially the lasagna, which no one at our table finished. This was also shared by other guests. Points off for the Fox News being played in the lobby 24/7 - not surprising there were quite a few MAGA hats around - the hotel is certainly Americanized and not particularly Mexican, in case you are looking for a property that feels more international.
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Date of stay: January 2022Trip type: Travelled with friends
Room Tip: Don’t be afraid to leave the hotel for alternate dining - many great choices like Porfirio’s,...
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1 Helpful vote
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Anna D wrote a review Yesterday
Kitchener, Canada2 contributions3 helpful votes
Me and my boyfriend decided to stay in non all inclusive hotel for the first time. Needless to say we probably never staying in non all inclusive hotel in Cancun ever again. 1. Check in. It was bad cold welcome by lady name Mariana told to put mask on and never explained anything. She did hand out a paper and told to read about all the benefits and perks, then we were sent up to our room. We are gold members just like someone sad means nothing there. 2. Upon arrival our room was missing shower gel. Called waited for the gel 45! minutes...that's where we got angry and requested Manager to call us. That night we never even got turn down service, called again for a manager. 3. We waited for manager Miguel to call us for over 24 hours. Started calling him, finally got through and he told us the reason he never called us is because he did not want to bother us???!!! What! He apologized and said he will sent us an amenity that never showed up for another 24 hours until we called AGAIN and asked. What a joke. 4. Very inconsistent housekeeping. It is mediocre at best. I kept finding bottles and garbage laying around after they "cleaned" our room. One night I had a cup of tea and left empty cup beside my night table, upon return to the room it was still there in a paper cup with tea bag in it after they "cleaned". Garbage on the balcony never cleaned once flying around. They would never dump melted ice in the bucket and empty bottle (flipped upside down) would still be in the bucket for days until I would get fed up and do it myself. Literally they would pick up towels, throw garbage that we placed in the bin and do the bed. That's it. Also they took our robes and never replaced them or anything just took them away??!!! 5. Almost no entertainment. They had music in the lounge every night (that we were figured out ourselves thank you Mariana for informative check in). Nothing else not even music by the pool absolutely nothing. 6. Food. We ate on the beach and it was decent. We tried eating at their restaurants and we just were not into the menu at all. It was was weird and not appetizing just ended up walking out and grabbing a snack at the lounge. 7. Pool. They have a large pool and it spreads wide. It is family pool. It is fine. There is an adult only area with a small pool and a bar. Again we only figured that our day 2 or 3 as (hello Mariana) on our check in never told any of that. Overall we tried to be positive and laugh from our experience we called this place "you do it" kind of service. I felt that I was staying in 3 star hotel. If you never in the room and just wonder off the resort then maybe it is okay but for a luxury experience this hotel is just never ever going to make it for you. Service and attitude is literally YOU DO IT. I can continue on and on as we had a lot of examples of that behaviour from various employees. One positive thing is club lounge. Guys that worked there and male cook were awesome. Keep up the good work guys! They literally made our stay. But lounge on it own looks like cantina and its is not comfortable or welcoming and food is nothing amazing just something to eat and fill up your stomach. We felt trapped in this place as book for entire stay and no way to back out. If you like to check it our book for a few days. This is my advice.
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Date of stay: January 2022
Rooms
Service
Sleep Quality
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Senior Harrell wrote a review 18 Jan
1 contribution
The JW Marriott was an incredible experience. From the cleanliness of the rooms, public spaces and the incredible staff. All of what you'd expect from a 5star establishment. Jorge, and his team at the pool bar were phenomenal. Consistent in delivering great drinks while providing exceptional service. His margaritas are the best and I'd highly recommend you to stop by and have Jorge make you of how many concoctions with love. I personally enjoyed the skinny margaritas with Don Julio 70. Top notch. Will definitely return for my next Cancun visit. Mr Harrell
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Date of stay: January 2022Trip type: Travelled with friends
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Mobile739032 wrote a review 17 Jan
Chicago, Illinois19 contributions17 helpful votes
+1
Beautiful resort, amazing staff! The staff at Sedona Grill and Beachwalk are outstanding but the front desk needs NEW management. We have been coming here twice a year since this resort opened in 2001. Hidalgo, Manuela, Gilberto at the pool Beachwalk are outstanding! At Sedona Grill Pedro, Sergio, Angel, and Victor are some of the best servers that I have ever had. The property is absolutely beautiful but the front desk management has to change. Miguel Flores (GM) does not even acknowledge people that are frequent visitors to the property and does nothing to try to accommodate them. I was here with my mom (lifetime Titanium), my sister (also Titanium status and just became lifetime Gold) and I am also Titanium. We were put into a room that was not what we paid for, and never offered the amenities that come with the resort fee. We were asked if we wanted the Tatanium amenity (wine, cheese & crackers) and they never sent it to the room. It is Marriotts policy that when they fail to do this you get a $200 credit. Every area of the staff from the Bellman (Christopher & Javier are amazing) to the Housekeeping crew go above and beyond. The front desk really needs to be addressed. I highly recommend this resort, especially for families, but the front desk is a problem.
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Date of stay: January 2022Trip type: Travelled with family
3 Helpful votes
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Holly B wrote a review 16 Jan
St. Louis91 contributions92 helpful votes
Everything there is just about perfect. Food, ambiance, and best of all beautiful views. totally worth the extra money to upgrade to a suite. The food and drinks eat the pool palapa are excellent, as is the service. One of the servers even remembered our name! So kind and attentive. The pool is very pretty. We want to go back next year. Just a great experience.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip: go ahead and spent extra money for the suite. worth it!
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PRICE RANGE
US$167 - US$397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.1 km), Playa Ballenas (0.3 km), and Extreme Games Cancun (0.4 km).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Chambao Cancun, Funky Geisha Cancun, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Cancun Resort & Spa have airport transportation?
Yes, JW Marriott Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.