We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
View Deal
Free cancellation until 01/03/21
Reserve now, pay at stay
JW Marriott
View Deal
Free cancellation until 01/03/21
Reserve now, pay at stay
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (738)
Panoramas (1)
Room & Suite (272)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 30/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 30/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#40 of 244 hotels in Cancun
Travellers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Neck massage
Steam room
24-hour security
Baggage storage
Chapel / shrine
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Additional bathroom
Interconnected rooms available
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!


Full view
75Somewhat walkable
Grade: 75 out of 100
28Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
459Reviews69Q+A72Room tips
Traveller rating
  • 336
  • 66
  • 20
  • 19
  • 18
Time of year
Traveller type
  • More
Selected filters
  • Filter
  • English
Popular mentions
BMG1981 wrote a review 18 Jan
Atlanta, Georgia17 contributions12 helpful votes
We stayed at the JW Marriott for the second time this January. The hotel was once again great. The staff was friendly and helpful and we had top notch service the whole trip - especially from the pool bar staff at the adult pool. We stayed in a Club 91 room. If you can afford it, I highly recommend it. All our meals were included. You get bloodys and mimosas as breakfast, beer at lunch, and a full open bar from dinner until 10. We can’t wait to get back for a third time.
Read more
Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Christine R wrote a review 16 Jan
26 contributions6 helpful votes
We recently needed a getaway from the cold of winter, and this property did not disappoint. Sedona Grill was great for breakfast and dinner, while the Beachwalk provided great lunches. A great added bonus is that there are shared benefits at the Marriott right next door.
Read more
Date of stay: January 2021
Room Tip: While ocean view rooms are nice, the ocean front are better.
See more room tips
Ivan Torres wrote a review 14 Jan
Aventura, Florida126 contributions33 helpful votes
I'm an elite member and stay always between Marriott and hilton . This hotel is in a good location, the beach is beautiful, the pools . There is nothing for elite members. The breakfast is continental and if you want the regular one you have to pay 14 dollars in top ( in Mexico!!). there was no upgrade or any other extra for being a loyal customer as the other reviews they say is because they are a " resort " . They also charge a daily resort fee that includes 2 coffees and 2 scoop of ice cream.. Valet parking is included. for that money i will stay in other property...
Read more
Date of stay: January 2021
Room Tip: i got the 921 and the view is in the picture
See more room tips
1 Helpful vote
mdr9 wrote a review 13 Jan
Fort Worth, TX145 contributions46 helpful votes
Went to JW at the end of December and first of January. We really liked the JW and had a great trip. Service was great and we really didn't have any issues at all. I thought the food was good but we didn't eat at all of the restaurants. It was just the two of us so we spent most of our time at the adult pool. Pool chairs were great and service at pool was good. Really wish the adult pool was infinity like the main pool but not that big of a deal. There was a DJ at the adult pool in the afternoons that we enjoyed. Our room was nice and the like other reviews the hotel was nicely renovated. Loved the rainhead shower. Our room had a great view and nice balcony. The breakfast restaurant was fine but we are not really breakfast people. We ate lunch at the pool almost everyday, food was good. The only restaurant we went to for dinner was the Thai restaurant at the Marriott next door. I thought it was good but nothing great. We had our best food out in Cancun. Went to Limoncello-OK, Freds-fine, RosaNegra-Awesome, Taboo-Awesome. Hotel is in a great spot to walk or take a short taxi ride to hotel. I will do separate reviews on restaurants. Covid protocols were fine and everyone wore masks just like they do in the US. I was surprised how full the pool area was with the hotel at 60% but it was just fine. Most of the very popular restaurants were very full. I will say it was nice to feel normal again as I haven't been to a packed restaurant in forever. I would have no issues telling anyone to visit Cancun, always felt very safe. All in all it was a great trip and the JW was great. Will go back.
Read more
Date of stay: December 2020
Sleep Quality
1 Helpful vote
Lynn P wrote a review 10 Jan
McKinney, Texas18 contributions7 helpful votes
We had a blast during our recent five night getaway to Cancun at The JW. The staff is what makes this hotel excellent in my opinion. They’re well trained and have high standards. We highly recommend this resort!
Read more
Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
US$167 - US$397 (Based on Average Rates for a Standard Room)
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
MexicoYucatan PeninsulaQuintana RooCancun
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.1 km), Playa Ballenas (0.3 km), and Extreme Games Cancun (0.4 km).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Cancun Resort & Spa?
Many travellers enjoy visiting Zona Arqueologica El Rey (1.8 km) and Scorpion’s Temple (2.7 km).