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Park Royal Cancun

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#56 of 181 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,672 Reviews from our TripAdvisor Community

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Showing 1,523: English reviews
Hamilton, Canada
Reviewed yesterday NEW

What other resort offers a thousand year old Mayan ruin on its property? You have to come to the Park Royal for that! Building 2 is where you want to be. That is where all the action happens from check in to meals to swimming to booking excursions. Building 1 is across from it and at this point appears to...

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Helpful?
Thank Nancy G
Reviewed yesterday NEWvia mobile

Room not ready, got another room, had to leave it at noon and then wait till another rooms ready. Seems their are not well organised. Wasted 1day without excuse by reception. No recommendation for this hotel.

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Helpful?
Thank Tom D
Reviewed 2 days ago NEW

This was my first time in Cancun. I went with friends. We stayed in a presidential suite which had 3 beds, 2 bathrooms and a balcony with a jacuzzi tub right above the pool facing the ocean. The food at the buffet was great, (lots of fresh fruits and salads)... the serving staff were fantastic- They always tried to remember...

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Helpful?
Thank Brianna F
Wheat Ridge
Reviewed 2 days ago NEW

we had a great time the staff are so friendly and the place is very clean. there are a lot of activities all thru out the day. This is my 10th or 12th time at this resort there are a lot of maintenance issues that need addressed some in the room that was never taken care of in spite of...

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Thank michellebP9189OH
Reviewed 4 days ago NEW

I've been to many resorts in the past and the staff here was the best I've ever had. The servers and bartenders get to know you by name if they can... Rodrigo was the entertainment director... he was simply amazing and he never sleeps, day and night he had activities going on. The food was good, pools are cold which...

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Helpful?
Thank Jeff M
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Nepean
Reviewed 4 days ago NEW

Staff really friendly, except the front desk. Had to wait 4 hours to get our room, the restaurant ran out of wine for 2 days, then the pool bar ran out of wine as well. Will not go back. Transportation to and from the hotel wasn't included.

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Helpful?
Thank Daniel V
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 5 days ago NEW

Everything about Park Royal was great but the staff definitely stood out for my trip. The bartenders were great and were very friendly. One gentleman in particular, Rodrigo, was the activities director at the resort and we never had a dull moment with him. He was very fun, very personable, and made friends with everyone at the resort. The only...

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Helpful?
Thank AJ M
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Iron Ridge
Reviewed 5 days ago NEW

Our trip with family and friends was amazing. The hospitality and service at this hotel is top notch. The location is perfect....close to everything. The beach and pools are great. Small resort with easy access to everything. This is the second time we have stayed at this resort this year. The resort is very clean. My only negatives would be...

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Helpful?
Thank josephjl2016
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Reviewed 5 days ago NEW

I stayed for four nights. The staff was very accommodating and friendly. They helped us find the best deals on clubs and restaurants. We booked an excursion through the Best Day staff in the lobby.on the day of the excursion, one of the staff noticed I wasn't feeling so well and held the van to bring me some hot tea....

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Helpful?
Thank Jahm5011
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

Reviewed 6 days ago NEWvia mobile

I must admit the people at the front desk were not the friendliest, but the rest of the people you encounter throughout the resort are very comforting and polite. Arturo, Armando, Luis, Martin, Angel, Mario, and Jorge made our stay very welcomed. We will definitely be back again! People like them is what makes your stay a very great experience....

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Helpful?
Thank Rosio R
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience and plan to return. Hopefully it is not too long until we see you again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM796 - RM1,742 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
127 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is lots of space to store your clothes and shoes. Every day they will leave you 2 bottles of water and in the bathtub is a pull out line to hang your wet bathing suits.”
 of 5 bubbles , 5 Dec 2016 | Read review
“presidential suite (balcony overlooking the ocean)”
 of 5 bubbles 56briannaf, 4 Dec 2016 | Read review
“the beds are still as uncomfortable as ever and one bed was broken and our hot tub didn't work ”
 of 5 bubbles michellebP9189OH, 4 Dec 2016 | Read review
“We stayed on the top floor facing the ocean. It had a beautiful balcony with our own jacuzzi and it was very spacious.”
 of 5 bubbles ajm368, 1 Dec 2016 | Read review
“All rooms are great - would be nice to have a room with a balcony.”
 of 5 bubbles jvs000, 28 Nov 2016 | Read review
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