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Park Royal Cancun

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Traveller (2992)
Pool & Beach (696)
Room & Suite (475)
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Overview
  • Excellent42%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(279 reviews)
“presidential suite”(141 reviews)
“el mirador”(44 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Reviews (4,949)
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166
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandaentertainment staffnachosadult poolmall across the streethot dogsbuffet foodbeautiful beachspring breaklobby barthe wait staff
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1,191 - 1,195 of 1,924 reviews
Reviewed 26 October 2012

I just spent over 3 weeks at Park Royal, and everytime I go just gets better. 8 of us from different parts of the US met up again for what has become our yearly trip. We also all met at the hotel. First off, i'd...More

2  Thank charlie s
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 25 October 2012

The hotel was beautiful inside & out. Food choices are poor. They need more Restaurants to choice from. The rooms were Gorgeous , clean & always tidy. Activities Suchs as Jovanis activities were at the up most most excellent. He kept the kids smiling, having...More

1  Thank Ashley L
Response from Monica C, Gerente at Park Royal CancunResponded 31 August 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 25 October 2012

Park Royal is definitely the place to stay in Cancun. The hotel is beautiful and is right across from the Isla shopping mall which offers something for everyone. The view of the Caribbean Sea from the upper pool is magnificent. The staff are friendly, especially...More

1  Thank Sandikev
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 18 October 2012

My friend booked this trip through her cousin's time share so we got an awesome deal for our buck. The room was decent and service staff was awesome. This was an all inclusive deal so the food was great and so were the drinks. The...More

2  Thank Alethea B
Response from Monica C, Gerente at Park Royal CancunResponded 7 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 15 October 2012

Booked the Park Royal as part of a Club La Costs package (another story, but forget them!). Rooms: Rooms were large but came from the 1980's. Furniture aging, sticky and rickety. TV's I wouldn't have in my home (large 1980's style). Used the room safe...More

4  Thank Rich_United
Response from Monica C, Gerente at Park Royal CancunResponded 31 August 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$174 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$174 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2992)
Pool & Beach (696)
Room & Suite (475)
Dining (197)
Family and Play Areas (45)
Business Centre & Event Rooms (24)
Questions & Answers
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Robert B
21 June 2018|
Answer
Response from cesar2207 | Reviewed this property |
Es posible que en cuanto llegue ya esten terminados los trabajos de construccion y remodelacion, los trabajos se estan realizando para la creacion de nuevos tipo de habitacion como estudio deluxe y presidencial deluxe asi... More
0
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jlc65
22 May 2018|
Answer
Response from Luz del Carmen R | Property representative |
Thank you for your future stay. In regards to your questions: 1. It really depends on the weather the size of the waves, nevertheless it could be a little rough for small kids. 2. Constructions should be over for your date... More
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Google Translation
Room Tips
"Our view was not the best, but we were not in our room much, other than to sleep and shower."
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"more sleep pillows, hard to keep the shower water within the shower, goes all over the floor no matter what."
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"I have stayed in a regular standard room and a Presidential suite. I will stay in the Presidential Suite..."
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"The beds were rock hard, and very uncomfortable! We woke up really sore every morning."
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