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Park Royal Cancun

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Traveller (2920)
Pool & Beach (694)
Room & Suite (473)
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Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(278 reviews)
“presidential suite”(140 reviews)
“el mirador”(44 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,841)
There are newer reviews for Park Royal Cancun
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Traveller rating
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffadult poolmall across the streethot dogsbuffet foodspring breakbeautiful beachlobby barthe wait staff
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1,211 - 1,215 of 1,898 reviews
Reviewed 30 April 2012

The best part of the hotel was the staff team (Carlos and Rocio) and Mario, the barman, the best one! They were responsible for the great times that me and my friends spent in the Park Royal. Perfect!!!More

Thank Marianna A
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 28 April 2012

At the time that my friends and I were at the hotel we had so much fun with the hotel staff, which was composed by: Rocio, Carlos, Francisco and John. Congrats, guys!! You made our week much happy tan we thought it could be! :)More

Thank Fernanda G
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 28 April 2012

The first time I ever went to Cancun I was with my parents and sister, and we stayed at the Park Royal, aka Piramides Resort. It is a time-share resort, and we stayed in a 1 bedroom suite using my folks' time share for the...More

1  Thank I-love-to-travel
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 28 April 2012

Excelente food, very nice rooms and service! I got a Royal Holiday plan, but I think this hotel has a cheaper price than others in the same region...More

Thank demian_a
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 27 April 2012

This year was my first time in Cancun! I stayed for a week in March over Spring Break. Everything about this hotel was amazing! The accommodations are nice, the lobby is stunning and always kept clean and the overall service was great! The entertainment staff...More

Thank Barbie B
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$174 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$174 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2920)
Pool & Beach (694)
Room & Suite (473)
Dining (197)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
16 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
Votes
Google Translation
mybabyemily
14 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
18 January 2018|
AnswerShow all 2 answers
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
Room Tips
"use so caulking around doors and windows they leak badly in rain storms"
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"Need a mini fridge and better beds"
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"The windows in the lower cost stedio rooms do not open and this might keep me from re-visiting this resort. I..."
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"These are older rooms. Switch to the Grand Park Royal!!"
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