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Moon Palace Cancun

Travellers' Choice award winner
#22 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,628 Reviews from our TripAdvisor Community

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Showing 17,551: English reviews
Pune
Reviewed yesterday NEWvia mobile

If you want your vacation to be memorable for a long time, this is a place to go. Three resorts in one. My personal preference is Nizuc with Sea Front room. Though all three are equally good. Variety of restaurants and cuisines.

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Helpful?
Thank muthamanish
Kirkland, Washington
Reviewed yesterday NEW

Last month I spent a week at Moon Palace Resort 'Sunrise' at Cancun, Mexico. It was the best hotel experience of my life. Wow...! I was thoroughly impressed on many counts. Although the Moon Palace Resort is huge, comprising Sunrise, Nizuc and the Grand, I found it well-organised and efficiently managed. I got the distinct feeling that the establishment was...

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Thank mohandandy
Eastham, United Kingdom
Reviewed yesterday NEWvia mobile

Visited moon place with friends for 2 weeks from 27th of december.hotel is very very clean and well presented.pools are excellent and staff are superb.food is probably the biggest let down of this hotel .overall i would give this hotel 4 stars for food.but for the size of the hotel some of the restaurant's are excellent especially the italian.the poorest...

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1Thank Jamie S
Reviewed yesterday NEW

My husband and I had an absolutely wonderful time at Moon Place. We decided to take advantage of a lull between the holidays to enjoy a week of relaxation in the Cancun sun. We stayed on the quiet Grand side of the resort, which will shortly become the Grand at Moon Palace once all of the construction is finished. Negatives...

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Thank Cheesehead05
Bakersfield, California
Reviewed yesterday NEW

spent 9 days in Cancun had a great birthday dinner at La Trattoria hosted by Victoria the manager of the restaurant Played golf everyday Fernando Sandoval and his staff at the golf course were all great. The golf course was in excellent shape

Review collected in partnership with this hotel
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Thank Ira M
Dallas, Texas
Reviewed yesterday NEW

we stayed in a villa on the golf coarse and had a golf cart for the week , it was perfect ! drove to the night life but when we wanted quit came back to room - far enough away from noise to sleep ape sound . course are in great shape ! had a great time

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Thank wjohnsonconst
Edmonton, Canada
Reviewed yesterday NEWvia mobile

Second time at the Moon Palace - we were there with a group of 16 (8 adults and 8 kids) the resort did not disappoint ! The food was amazing (as usual) and the resort met and exceeded every expectation. Love this resort - been to many others in the Caribbean and this one stands out ! Going again for...

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Thank MattSchewe
Valley Stream, New York
Reviewed yesterday NEWvia mobile

Best vacation in a long time. Friendly staff. Treated you like you were part of their family. Thank you Claudia. Great pool, ocean, beach. Activities all there. You need to do nothing, they do everything.

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Thank vvprock
Cheltenham, United Kingdom
Reviewed 2 days ago NEW

Our holiday started by getting the train to Bhx airport. The journey was stress free and is definitely the way to get your holiday started. We had an overnight at The Novotel with a walk into the airport the following morning. We booked our holiday with Thomson. The Dreamliner is spacious, the seats comfortable, drinks and food were included with...

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2Thank Chris S
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear Chris S, Thank you for your very kind words and for the positive feedback. We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased to read that the experience on your most recent visit to the Moon Palace Cancun was simply amazing. We...

Staten Island, New York
Reviewed 2 days ago NEW

We have stayed at this resort several times over several years. It continues to be beautiful, with spacious grounds and rooms, many restaurants and activities to enjoy. The transportation team, Martin Cuamal,Sergio Cisnaros, and Sergio Cruz provided smooth pleasant transportation for ou drive to and from the airport, as well as from hotel to hotel. Orlando Manuel, our bellman began...

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Helpful?
Thank SusieQ282
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear SusieQ282, Thank you for your very kind feedback! We are delighted of reading that your recent experience at Moon Palace was simply awesome as well as we are honored on reading so many names from our staff, , we are very proud of the amazing people that we have as part of our team. One of our main ideals...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,737 - RM3,554 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, BookIt.com, Travelocity and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,058 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“golf villas are very quit”
 of 5 bubbles wjohnsonconst, 16 Jan 2017 | Read review
“The rooms in the Grand section are larger.”
 of 5 bubbles SusieQ282, 15 Jan 2017 | Read review
“Book directly with the hotel”
 of 5 bubbles derlylopez, 15 Jan 2017 | Read review
“Have a look at the resort map before you go and decide where you want to be located as the resort is vast!”
 of 5 bubbles MrsMnrLondon, 15 Jan 2017 | Read review
“If you have access to an Ambassador Suite, take it.”
 of 5 bubbles rosemarier73, 15 Jan 2017 | Read review
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