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Moon Palace Cancun

Travellers' Choice award winner
#22 of 183 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,258 Reviews from our TripAdvisor Community

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Showing 17,223: English reviews
1 review
Reviewed yesterday NEW via mobile

This hotel is everything and more than the photos & description . The food is very varied something for everyone pools & beach are wonderful along with the flow rider. For those playing golf the courses are in fantastic condition

Helpful?
Thank Mike A
Falmouth, Massachusetts
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

We got together with 30 people at Moon Palace for Thanksgiving celebration the easy way. Not much preparation of food and no clean up; but did miss the left overs. All was included at no cost except room expense.

Review collected in partnership with this hotel

Helpful?
Thank jspadeajr
Charlotte, North Carolina
2 reviews
Reviewed yesterday NEW

We just returned from another great trip to Moon Palace. The resort, amenities, and staff are always above reproach with the highest standards that we've come to respect and appreciate. Aldo and Carlos of the entertainment staff at the Olympico Pool in the Grand made us feel beyond welcomed while Elana kept us in cocktails and snack with a side... More 

Review collected in partnership with this hotel

Helpful?
Thank LDAG
New York City, New York
1 review
Reviewed yesterday NEW

We are very delighted with our stay at Moon Palace resort! The best vacation ever. We liked everything including the food, premises, room. The pool was great, but a little too cold, that is the only suggestion we are having - to make it a little warmer.

Review collected in partnership with this hotel

Helpful?
Thank Veronika K
Boulder, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

We have been traveling to Palace Resorts for many years and are delighted with the service and quality which truly continues to improve. This time we brought our adult children who had many memories of beautiful and hilarious times growing up.

Review collected in partnership with this hotel

Helpful?
Thank JGrace001
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

Returned 2 weeks ago from another fabulous visit to Moon Palace Cancun. The rooms and the property are immaculate. Service is excellent. The staff and supervisors always go out of their way to accommodate your needs. We have been their numerous times and feel that the quality has gotten better every time. It seems like turn over for staff is... More 

Helpful?
1 Thank CMB0314
Jersey Shore
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

The hotel is beautiful and the service in the restaurants and pool areas are the best. The food leaves a lot to be desired in several of the restaurants. The problem we encountered was with the management and vacation planners..many administrative issues including closing down the entire Sunrise section due to a UN conference and not letting us know when... More 

Helpful?
Thank Lindylee0803
Austin, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

This is one of the worst hotels I have stayed at. The positive is that people are friendly and the bar service at the pool is very efficient. Everything else is horrible. Food is mediocre at best. Checkin took me one hour. Check out was only ten minutes but they could not produce a printed balance. I just stopped trying... More 

Helpful?
1 Thank Hector B
Hilton Head, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW

Our Diamond Concierge, Violeta, was absolutely superb!!!! We had our family of 19 and she did a magnificent job. All of our rooms were very nice and clean. And the service, especially in the restaurants was excellent.

Review collected in partnership with this hotel

Helpful?
Thank James W
Rowland Heights, California
1 review
Reviewed 2 days ago NEW

Very nice resort. Great service but I hope they have some improve quality of food in Asian Restaurant "Momo". The dishes we ordered didn't look attractive and didn't taste good neither. Other restaurants are fine. Thank you

Review collected in partnership with this hotel

Helpful?
Thank Diana b

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,507 - RM3,423 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, BookIt.com, Odigeo and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,903 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early to get your choice of room and it's location.”
 of 5 bubbles jspadeajr, 4 Dec 2016 | Read review
“We stayed in a Presidential suite with our adult children in regular rooms. We used our suite for several get together a for the group with room service goodies brought in. Delightful!”
 of 5 bubbles JGrace001, 4 Dec 2016 | Read review
“Stay away from the event areas, like the Mar building, as they tend to be very noisy.”
 of 5 bubbles D4906JGjamesw, 4 Dec 2016 | Read review
“Nice and roomy . ”
 of 5 bubbles dianabY8192DR, 3 Dec 2016 | Read review
“Choose ocean front or ocean view. worth it”
 of 5 bubbles RRambeau, 3 Dec 2016 | Read review
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