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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,353 Reviews from our TripAdvisor Community

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Showing 18,192: English reviews
Va. Beach
Reviewed 22 May 2015

We had a memorable and delightful vacation at the Moon Palace. The staff was friendly and eager to make our stay the best ever. We golfed, snorkled, scuba dove, visited a Mayan village and temple, had pedicures and spa masages. We loved the beautiful grounds, fantastic food, many pools. We want to return again soon!

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Helpful?
3Thank sjtorma
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, We are pleased to know that you have enjoyed your vacation and my team have provided you a warm and efficient service, we feel thrilled to learn you made activities and enjoy them. Please do not take too long to come back, you can be assured that we will endeavor to provide an even better experience....

Vancouver, Canada
Reviewed 22 May 2015

I want to once again thank Mr. Armando Pedraza (manager of Caporales restaurant) for the best steak dinner I've ever had in Mexico! The steak was exceptional, along with the sides and appetizers, this was the best dinner I've had during my 6 trips to Mexico. The waiter's service and attention to detail was what I would expect from a...

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4Thank das d
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, Thank you very much for taking the time to share your experience with others on T.A. We are pleased to know that we have met your expectations and your experience has been wonderful. It will be our pleasure to greet you here again as our guest; you can be assured that we will do our best...

Portland, Maine
Reviewed 22 May 2015

We stayed at Moon Palace this past week. This was our fourth stay at this resort and our 5th with Palace Resorts. Everything was excellent as we expected. Food was great, resort was great, and most of all, the service was great. Every employee acts as if they are the owner of the resort. All of them drop what they...

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Helpful?
4Thank mike7369
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, We feel really pleased to us to know that you have enjoyed your stay at Moon Palace Golf & Spa Resort and that our staff has walked the extra mile to make your stay unforgettable. Please come back soon, It will be our pleasure to greet you here again as our guest to provide you an...

Reviewed 22 May 2015 via mobile

We had a wonderful time at Moon Palace. The service staff was always friendly and eager to help. The Bartender at the Nizuc pool, Kenny, is amazing. He's fast, friendly, and always has something new up his sleeve. He'll remember you and keep your drinks coming. The rest of the hotel is very clean and beautiful. It's HUGE so you'll...

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Helpful?
2Thank Evan B
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, We are delighted to know you loved your experience and we truly thank you for your recognition! We are working really hard in order to provide the best service to all our guests. Best regards and it will be a pleasure to welcome you back soon, Jose Luis Gonzalez Social Media Concierge Moon Palace Golf &...

West Jordan
Reviewed 22 May 2015

This was my third time to visit Cancun, I have always stated at Moon Palace Golf and Spa Resort. The resort is magical place to stay for adults and children, so many activities for the young, old and in-between. The food is amazing even with a gluten allergy, the chef would create wonderful meals. The staff is amazing so kind...

Review collected in partnership with this hotel
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1Thank cathyf137
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, First of all, we would like to thank you for share us your recent experience at Moon Palace Golf & Spa Resort. It pleased us to learn that you appreciate our facilities, our outstanding service, and your loyalty, you can be sure that you will be always welcome with us. Kindest Regards, Jose Luis Gonzalez Social...

Youngstown, Ohio
Reviewed 22 May 2015

My wife and I spent 8 days at the Moon Palace from April 21 to April 29. We had a fantastic vacation. Upon arrival, even though our room was not ready, we were warmly welcomed and were able to start our vacation immediately. We received a cool towel and refreshing drink. This was the second time at the this resort....

Review collected in partnership with this hotel
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2Thank taxmandd
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, Thank you very much for posting your five star review on Trip Advisor about your experience at Moon Palace Golf & Spa Resort. We're glad to hear it was a fantastic vacation! We are delighted to read that you particularly enjoyed the attitude and service from our staff, our gorgeous room, and the grounds of our...

Sault Ste. Marie, Canada
Reviewed 22 May 2015

First time to Cancun Mexico Moon Palace, Nizuc was absolutely great. The resort was beautiful and well maintained, the staff work extremely hard to keep the grounds immaculate. Everyone is very friendly, always greet you with a smile. Every restaurant on the resort was bountiful in food, and selection if you left there hungry its your own fault and you...

Review collected in partnership with this hotel
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Helpful?
10Thank Christine D
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, We are thrilled to hear that you had a awesome stay at Moon Palace Golf & Spa Resort. Thank you very much for posting your detailed and complete five star review, particularly regarding the effort of our staff to make you feel pampered and comfortable. We are also delighted to read that you had a great...

ontario
Reviewed 22 May 2015

My husband and I just returned from one of the best hotel's we have ever vacationed at. Moon Palace is gorgeous. This place is HUGE. Bit overwhelming at first due to size. But overcame that by next day. Luxury at it's finest. Tons of restaurants to choose from, truly enjoyed italian restaurant at the Sunrise section. We stayed at the...

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Helpful?
1Thank ANGONTARIO
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, Thank you very for posting your review on our recent stay with us. We are thrilled to hear that you had a lovely stay. Likewise, we are also very glad to hear you enjoyed our amazing facilities, the presentation as well as the service provided by our staff. We would like to thank you for spending...

Barbados
Reviewed 22 May 2015

If you like a big room ,fine dining great entertainment fantastic beaches This is the place for you ,can't wait to go back beautiful swimming pools Private secluded clean all inclusive includes sparkling wine and great steaks served round the clock

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Helpful?
1Thank margaret c
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, We would like to thank you for share your review about your recent stay at Moon Palace Golf & Spa Resort. It pleased us to learn that you appreciated our facilities and the beauty of our Resort and our outstanding service. We look forward to hosting you again very soon! Jose Luis Gonzalez Social Media Concierge...

Winchester, Virginia
Reviewed 22 May 2015

The grounds, rooms, dining and activities were beyond excellent. But what was truly "over the Moon" was the staff. Every single employee here was so kind, accommodating and friendly. From the housekeeping staff to the groundskeepers to the wait staff, our needs were anticipated and met beyond our wildest expectations.

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Helpful?
2Thank Janie J
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Palace Resorts Guest, We are glad to hear that you enjoyed your stay and everything goes beyond your expectations as well as the grounds. We appreciate your five star review and we can't wait and look forward to hosting you again very soon. Kindest Regards, Jose Luis Gonzalez Social Media Concierge Moon Palace Golf & Spa Resorts

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,572 - RM3,596 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,396 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nizuc section for a sea view Grand for Quiet section at the moment.”
 of 5 bubbles MikeRowley83, 26 Mar 2017 | Read review
“Every room was amazing. Get the ocean view ”
 of 5 bubbles Drdannimax, 25 Mar 2017 | Read review
“Request a room on top floor away from convention centre if you want some quiet.”
 of 5 bubbles STroia, 25 Mar 2017 | Read review
“Sunrise and Nizuk are busier with the Grand section being the quietest!”
  • Kiting in front of Moon Palace Sunrise
 of 5 bubbles longlakemama37, 25 Mar 2017 | Read review
“I had a great time. I will return.”
 of 5 bubbles monaf347, 25 Mar 2017 | Read review
5 of 5