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Hotel Riu Palace Peninsula

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#20 of 181 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Palace Peninsula
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4,443 Reviews from our TripAdvisor Community

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Showing 3,055: English reviews
macomb, il
Reviewed yesterday NEW

If you're like me, you've read, and reread the reviews hoping your choice in booking this resort is all you hope it is. It is! I've been to roughly 10 resorts in the Caribbean and Mexico and hoped this would be perfect. While I've learned you have to throw out some of the top and bottom ratings, this has almost...

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Helpful?
Thank happyfamilyMacomb_Il
Nebraska
Reviewed yesterday NEW

Recently returned from a 10 day tour of the Riu Palace Peninsula in Cancun. The accommodations were 1st class, the food was delicious, and the staff went out to their way to make our stay comfortable and memorable. I would recommend this resort to anyone wanting a relaxing experience or one with quality entertainment. My Hats off to the folks...

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1Thank revellpres
Cleveland
Reviewed 3 days ago NEW

Just returned from Riu Palace Peninsula and we're very happy with the experience my fiance and I had. We book an apple square deal and did not know our destination until we got to the airport but would recommend to anyone looking for a relaxing get getaway! All the Riu team members were very kind and helpful especially the morning...

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3Thank Kaytee422
schaumburg
Reviewed 3 days ago NEW

We ,family of 4 travel few times per year. We love Riu Hotels and we are usually happy. It was our first time in "palace"...JOKE! At steak restaurant no tablecloth on the table... Food very average,don't pay extra for this hotel next door Riu much better! Rooms -ok but for family with kids no privacy...Nice pools but only one has...

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Helpful?
Thank justa78
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you very much for choosing RIU Hotels & Resorts again for your vacation and for taking the time to write a comment about your stay. We regret that you could not enjoy your stay as much as you expected. We are sorry to read you did not agree with the distribution of the room and the bathroom....

Liberia, Costa Rica
Reviewed 3 days ago NEW

Currently spending 3 nights at this property. This is a beautiful, well kept property. Since I am using RIU points the choice of accommodations was for a garden-view in the adult villas. Staying in building 2500 my room faces a pool and green area, however the building is next to a busy street and the traffic noise can be heard....

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Thank travelingal51
Reviewed 4 days ago NEWvia mobile

We visited here for our friends wedding and we had the best time, food was amazing, rooms were perfect overlooking the sea. Something different to do every night. The only criticism of can give is that we got.offered drugs on the private beach whilst I was with my little boy, which was scary. But they soon left us alone when.they...

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Thank Ashley C
Reviewed 6 days ago NEWvia mobile

Superb services, beautiful ocean view room and the pool is absolutely exquisite! The only thing I don't like is the smell of our room, which is kind of newly painted smell? The food is good, though not great. Coffee bar is so excellent that we stopped by there multiple times every day.

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1Thank Shu H
Reviewed 6 days ago NEWvia mobile

Booked this trip through my corporate Amex rewards program which apparently uses Orbitz Worldwide travel services because that's what was on our envelope when we checked in. Food was really good. We visited the breakfast and lunch buffets, the steak house, the Mexican, the Italian and the Japanese restaurants. They also grill hot dogs, chicken and burgers by the pool...

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2Thank chitown_aka
Seattle, Washington
Reviewed 6 days ago NEW

Fantastic hotel and excellent service. The room we stayed in was great, especially with the terrace that has an oceanview. The pools were great and the staff is very friendly. Room was cleaned every day, and the staff can speak good English, so it was easy for us since we don’t know Spanish. Very calm waves at the beach, so...

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Thank kangaskhan
Reviewed 1 week ago via mobile

My husband and I had never stayed at a palace before. Well,,,, definitely worth it. The food was amazing. The staff was fantastic. We stayed in the adult villa. We felt like royalty. Can't say enough about the resort,,,truly worth it if you want excellent food and premium alcohol. The entertainment staff (so much fun) sells tickets to help the...

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5Thank Chargil

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,237 - RM2,110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
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Hotel Style:
#17 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
#25 Romantic Hotel in Cancun
#30 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Peninsula staff and other travellers.
646 questions
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Brooklyn, New York
over a year ago
2 months ago
Chambersburg, PA

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Questions? Get answers from Hotel Riu Palace Peninsula staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“US dollars work, don't get room over entertainment if you are a light sleeper,”
 of 5 bubbles happyfamilyMacomb_Il, 9 Dec 2016 | Read review
“Don't think you could find a bad room here.”
 of 5 bubbles revellpres, 9 Dec 2016 | Read review
“first floor rooms are smelly from kitchen”
 of 5 bubbles justa78, 7 Dec 2016 | Read review
“Try getting the superior oceanview suite; the view is amazing”
 of 5 bubbles kangaskhan, 4 Dec 2016 | Read review
“Higher the better!”
 of 5 bubbles MaryJo91, 29 Nov 2016 | Read review
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