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The Royal Cancun All Suites Resort

Travellers' Choice award winner
#25 of 181 Hotels in Cancun
GreenLeadersGold level
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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2,129 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,753: English reviews
California
Reviewed 23 April 2016

We stayed here for a week and a day. The week was an exchange through Interval International. We had the C villa – 2 bedrooms and 2 bathrooms with the master bedroom and bath on the second floor. This is a penthouse unit. We stayed at the Royal Caribbean Resort for 3 nights before we arrived here so we decided...

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Helpful?
2Thank californiadeb
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear californiadeb, Thank you so much for taking the time to write a detailed review of your recent stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are honored that you would choose to stay with us again. We will see you...

Boston, Massachusetts
Reviewed 22 April 2016

Stayed in a 2 bedroom unit which had an additional Murphy bed in the living room, which was great. Didn't use the kitchen, but it was good enough. Bathroom and rest of the unit were in excellent condition. Couldn't believe how much time the housekeeping staff spent cleaning the room each day. It was spotless! Really liked the ability to...

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Helpful?
Thank Philip G
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Philip G, Thank you for taking the time to review your stay with us at The Royal Cancun. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're happy to read that you were able to visit The Royal Sands, one of our sister resorts in...

Vorcester
Reviewed 22 April 2016

Everything was fine to me except one thing in the hotel that we don't like is the smell from the sink. There is something wrong with the plumbing and the gas from the pipe pushed back and really bad smell when using water

Review collected in partnership with this hotel
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Helpful?
Thank 843nhant
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear 843nhant, Thank you for taking the time to write a review about your recent stay with us. We're glad to learn you had an overall nice experience at The Royal Cancun. We apologize if you encountered a few issues in your villa during your stay. We appreciate you bringing it to our attention, which gives us the chance to...

Charlotte
Reviewed 21 April 2016 via mobile

The was our first visit to this location but second trip to Cancun. The property is very well maintained. All of the staff were super friendly and the waiters were attentive, even on the beach. We noticed that the other visitors were much younger at this property than the Royal Islander(just an observation) which was beautiful as well. My only...

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Helpful?
2Thank Courtney P
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Courtney P, Thank you so much for taking the time to review your recent vacation stay with us. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting...

Windsor
Reviewed 20 April 2016

Be very careful if booking at this resort. I had thought I had booked all inclusive but it turns out, the week our vacation started was the week you got to choose if you wanted the all inclusive. before this time it was either all inclusive or you owned the place. No choice. I had no other time off so...

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Helpful?
2Thank RocketteWindsor
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear RocketteWindsor , Thank you for taking time to post about our resort. We're glad to read about your visit. However, we're sorry to learn disappointed your visit did not fulfill your expectations. One of our goals is to communicate accurately and assertively with our customers and we're sorry to learn we didn't achieve this goal with you. We have...

Concord, California
Reviewed 20 April 2016

Of all the Royal Resorts, we like this one for the location. It is the only one that is on a beach that is calm and you can actually go in and enjoy. The waters are shallow so great for kids to play in! The Palapa restaurant on the beach is also a very nice setting.

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Helpful?
Thank Maria M
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Maria M, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. Our privileged spot in Isla Mujeres Bay with an ocean with virtually no waves makes it the perfect location...

Houston, Texas
Reviewed 19 April 2016

Overall, the Hotel isn't bad. The rooms are in desperate need of an update, but with the availability of two bedroom suites, it works well if you are traveling with kids. I would not recommend this property if you do not have young kids. The beach is perfect for little ones. The water is shallow for about 20 feet, and...

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Helpful?
1Thank Houstontraveler99
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear jennast131, Thank you for taking time to post about our resort. We're glad to hear you had an overall good stay with us and we're sorry to learn that some of our policies represented an inconvenience for you. I'm sharing your comments with the appropriate channels so we work on improving our service. We look forward to welcoming you...

Nutley
Reviewed 19 April 2016

Staff and service are super friendly and accommodating. We were always waited on whether at the pool, the beach, the restraint or on our porch. The Royal Cancun is a place to relax even if you have smaller children. At times, our kids were the only ones in the pool. The kids section of the pool joined with a 4...

Review collected in partnership with this hotel
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1Thank philrU406CO
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Phil, Thank you for taking time to post about our resort. We're glad to read you liked our staff's friendliness and cordiality and were able to give yourself the time you deserve to relax. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Pewaukee, Wisconsin
Reviewed 19 April 2016 via mobile

The highlight of our two week vacation at the Royal Cancun was the bar service at the pool and beach, specifically - Carlos. We have been vacationing at the Royals for 35 years.....and, by far, Carlos provided the best service I have ever received or witnessed. Never once in 14 days did Carlos miss a beat....always attentive, always personable, always...

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Helpful?
1Thank afreich
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Guest, Thank you so much for your review of your stay with us. We are happy to hear that you enjoyed your stay at The Royal Cancun. Thank you for your comments about Carlos' service. We're glad to hear he exceeded your expectations. I'm sharing your comments with Management so they know he left a good impression on you....

Stateline, Nevada
Reviewed 19 April 2016

We just got back from Cancun. Stayed at the Royal Cancun for 8 nights with Spouse and youngest Son. Flew American Airlines round trip. We did not rent a car. The Good: Service and people were very helpful and friendly without exception. The property is well maintained. The food and drinks were great at all the locations; ala carte or...

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9Thank Ski-Bum-From-69
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Ski-Bum-From-69, Thank you for taking the time to write a review about your recent stay with us. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM770 - RM2,249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
308 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the two bedroom, two bathroom suite and it was very spacious! Kitchen a bit 90s looking but we didn't care. We ate at La Palapa!”
 of 5 bubbles Laura112233445566, 26 Mar 2017 | Read review
“Nothing to put your stuff in the bathroom, no ceiling fans, but the AC works GREAT!”
 of 5 bubbles briansZ140GZ, 26 Mar 2017 | Read review
“Choose an ocean view room”
 of 5 bubbles LupitaRC, 24 Mar 2017 | Read review
“Be sure to get pool or ocean view”
 of 5 bubbles leslies104, 21 Mar 2017 | Read review
“Maids very very clean. Tip around $5.00 a day”
 of 5 bubbles danceQuincy_MA, 19 Mar 2017 | Read review
5 of 5