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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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4,008 Reviews from our TripAdvisor Community

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Showing 2,866: English reviews
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Maniwaki
Reviewed yesterday NEW

My Wife and I just came back from our amazing time at Sandos Luxury Resort, We totally fell in love with this place, Great SERVICE by Waiters and staff I would like to give a big shout out to my new friends LIZ and JESUS you guys are so awesome thanks so much, Keep up the great work. Really liked...

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Thank andy d
Calgary
Reviewed 2 days ago NEW

Returned home today after a 5 day holiday in Cancun. Beautiful website photos and the property on the outside is beautiful as well. Very dated interior and definitely needs a serious re-fresh. With the rain the past few days in Cancun...the water was pouring into the lobby from the light fixtures. This exact thing happened the day prior and none...

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Thank shifli
Winnipeg, Canada
Reviewed 2 days ago NEW

booked a last minute WestJet Vacation to this spot. We booked on a Thursday and left for it the following Tuesday. It is a small compact resort with about 200 rooms, 3 bars, 4 restaurants and a buffet that is usually just open for breakfast. In the 9 days we were there, it was only open 2 evening for dinner...

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Thank zinger1954
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear zinger1954, Honestly, I would like to let you know that I truly value your sincere opinion based on your recent stay. Your recommendations will help other travelers to choose the right resort as you have perfectly described a few main areas of our very privileged resort, which are important points to consider when it comes to booking the perfect...

Des Moines, Iowa
Reviewed 3 days ago NEW

My wife and I just returned from our second visit to Sandos Cancun Luxury Resort. We loved it so much when we were there 2 years ago that we purchased a timeshare. This time was even better. Unlike the many mega-resorts in Cancun, Sandos offers both amenities and intimacy. It's not crowded even when full. There are plenty of open...

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Thank sreckley
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear sreckley, Your preference and loyalty are highly significant for us; we would like you to receive as a special appreciation our most sincere thanks for choosing Sandos Hotels & Resorts and most importantly, for blind-trusting our staff and our brand. Your honesty leads us to keep up with our commitment to excellence and being the best option for our...

Reviewed 3 days ago NEWvia mobile

Amazing! We are still here until Monday 4/24. Jose Luis from the spa is excellent. Casanova. Waiter on the beach is excellent as well! Food is great. Staff is so accommodating. Very chic hotel. Arturo, Ernesto, and Roxy (entertainment staff) amazing! Has been raining for a couple of days and they have done their best to make the best of...

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Thank Gina S
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Gina S, Your recommendations and your five star review are quite meaningful for us; thank you very much for considering to take some minutes of your time while you're still in our resort to let us know that your high expectations have been exceeded so far. We have also shared your comments with the Entertainment team, they are motivated...

Reviewed 3 days ago NEWvia mobile

Will be back before the end of the year!! Absolutely love it here in Mexico. The staff here at Sandos Cancun are very accommodating and and go above and beyond. I lost my sunglasses when I was hit by a massive wave. Lifeguards came out and looked 15-30 minutes- found me by the pool and gave me my sunglasses they...

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Thank joy c
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear joy c, I am deeply thankful and gratified to personally read such positive feedback and most importantly, to know your hearty comments regarding your special stay at Sandos Cancun Lifestyle Resort. Definitely please feel free to directly contact us prior your stay once you've booked it, it will be an honor to set everything up for your second stay...

Reviewed 3 days ago NEW

Staff was friendly however ordered room service that never came, front desk said when I called "Oh we have a problem, we delivered your food to the wrong room" no call to let us know, another time we had asked for something to be sent to our room and front desk said we will get that to you right away,...

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Thank Robbin S
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Robbin S, Firstly, we want to let you know how concerning your review is for us. Please accept our sincere apologies for the misunderstanding in regards of your not so fortunate experience between the departments involved you mention. Be assure we will brief with the head departments to know some possible details about it and avoid any future inconvenience...

vancouver
Reviewed 4 days ago NEW

I’ve stayed at my fair share of all-inclusives before including Cancun, have received good high quality service, the whole 5 star ordeal. What made this resort and trip stick out is the staff, most importantly Eduardo. With him it was more than service, it was his personal care, genuineness and friendship, he made this trip the most memorable. I’ve never...

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Thank Jay1718
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Jay1718, We are honored to have had the great opportunity of welcoming you to our privileged resort, Sandos Cancun Lifestyle and also for giving us a chance for you to experience the exclusive concept we offer amongst all the All-Inclusive resorts in Cancun. Definitely, Eduardo from the Entertainment team is glad to know he left a good impression on...

Reviewed 4 days ago NEWvia mobile

Had a wonderful experience at Sandos Cancun. Highly recommend this resort for the relaxed environment by the pools and beachfront, while also enjoying the immaculate fine dining and entertainment in the evening. A big shout out to Dana Kennedy, who is an unbelievable singer/entertainer, Daniel and Jose, both fantastic servers, and Ramon who took care of us on the beachfront....

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Helpful?
Thank Cam S
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Cam S, We would like to let you know how valuable your feedback is for all the Sandistas and for myself; thank you for sharing with us the details of your recent stay. The simple fact of knowing that you carefully put your attention on all our property's facilities and services are very important, as we are always seeking...

Reviewed 5 days ago NEWvia mobile

I went to a weeding in July 2016 at this resort it was amazing everything was well organized. By the way I believe they have one of the nicest place for weeding. The weeding coordinator name carmen was excellent. I would definitely recommend this resort for weeding especially carmen she knows what she's doing. Great job carmen job well done...

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Thank Jerry M
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Jerry M, On my personal behalf and Carmen's, please receive our warmest thanks for sharing the excellent impressions we've left on you as part of the wedding in July. Your sincere recognition means quite a lot for her, she's one of the best wedding coordinators in Cancun, as her service provided to each couple, bride, groom and guests is...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,320 - RM6,988 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
259 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room is not near the bank of elevators. Make sure your room is not on the side facing the Secrets, Vine.”
Reza-Ladan, 17 Apr 2017 | Read review
“Most east rooms have at least a partial view of the ocean. Windows are also pretty thick but you can open them.”
hittheball2017, 11 Apr 2017 | Read review
“Pick a room on the side that is away from the terrace otherwise you will hear everything.”
nicholef966, 10 Apr 2017 | Read review
“North rooms get the sunrise, south rooms see the sunset. Choose which you want to view!”
  • Balcony view
mOksanam, 7 Apr 2017 | Read review
“try and stay far away from elevators and Secrets side ( air conditioning units are very loud )”
DimasV475, 3 Apr 2017 | Read review
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