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Paradisus Cancun

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#21 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,180 Reviews from our TripAdvisor Community

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Showing 5,112: English reviews
Dallas, Texas
Reviewed yesterday NEW

Great experience. Beach was fantastic, pool was great, service was great, room was exactly what we needed. We did Royal Services which I felt was worth it, never felt crowded in any way being slightly separated. Rosanna was a great butler as well as the rest of the staff whose name I cannot remember. Food was above average, would recommend...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank F3187EX
Dallas, Texas
Reviewed 2 days ago NEW

We had a great experience at the Paradisus. The Royal Service package allowed us to use the adults-only pool and beach areas which were large, beautiful, and not crowded at all. The bali beds around the pool were also a plus. Being there in January, the weather was warm and sunny but extremely windy. We had great service at the...

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1Thank Caroline P
Toronto, Canada
Reviewed 2 days ago NEW

Just got back last week from a week stay. Went with a package on sunwing with my parents and my 10 year old. We came from Toronto and spend the extra money for upgrade seats Its even for the it for the separate line check in when we arrived at the hotel we were greeted and had a quick check...

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Thank ann g
Miami, Florida
Reviewed 2 days ago NEW

We went to the Paradisus Cancun for my birthday last December and it was an amazing experience. We stayed at the Royal service section of the hotel and they truly deliver!! Everybody from the hotel staff was extremely attentive and we received a personalized attention, they learnt what we like to eat and would bring it to the beds by...

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Thank MirelisMM
Boston, Massachusetts
Reviewed 3 days ago NEW

The resort is huge, so many options for restaurants. We checked in at the royal service and upgraded our room to a suite with two bathrooms and a living room. Which was definitely the way to go. The staff was awesome, always around and helping you out with whatever you needed. Our butler susana was awesome, she helped us out...

Review collected in partnership with Meliá Hotels International
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1Thank markfk2017
Hamburg, New York
Reviewed 3 days ago NEW

The hotel was clean and the wait staff in the restaurants were amazing. The individuals at the from desk were very rude and not helpful. Our flight got cancelled and we had to spend an extra night, the hotel was not at all helpful in helping up book another room. They made us go online to book it and then...

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2Thank Allie T
Montreal, Canada
Reviewed 3 days ago NEW

We had a nice week, nice weather, nice staff, very nice hotel. The food at the buffet is always cold and very repetitive but the A la carte restaurants were good. It was our first time in Cancun, we might go back to Paradisus, we would recommand it for sure.

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Thank Jacques G
Reviewed 3 days ago NEW

This was our second experience with Paradisus with our first experience in Punta Cana last year. Once again they exceeded expectation and made us need or want for nothing. As in Punta Cana we upgraded to Royal Serice which allowed us an adult only stay with an oversized pool and several restaurants, it also afforded us a private butler Antonio...

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2Thank George T
Cancun, Mexico
Reviewed 3 days ago NEW

The beaches need to be clean of all plastic bottle caps and dead seaweed. The sales people were awesome to deal with and the waiters were very nice to substitute some foods if it wasn't to your liking.

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1Thank partystore
Chapel Hill, NC
Reviewed 4 days ago NEW

Disclaimer: We are not resort people, but now that we have a kid, we decided to give it a try. This experience did not convert us. But I have tried to write this review to be useful to resort goers. Service: High variance. The folks at the Family Concierge were amazing. Friendly and always ready to help. They did a...

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2Thank cloverChapelHill

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,694 - RM2,848 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
668 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would do Royal Services, it is worth it”
 of 5 bubbles F3187EX, 20 Jan 2017 | Read review
“Ask for a room in Pyramid #1 it was much quieter.”
 of 5 bubbles 669alliet, 18 Jan 2017 | Read review
“ocean view”
 of 5 bubbles 877jacquesg, 18 Jan 2017 | Read review
“Ask for updated room - ours was and was super !”
 of 5 bubbles georgetM4225TR, 18 Jan 2017 | Read review
“We stayed in Tower 5 (Royal Service) adults only. So nice!!”
 of 5 bubbles kerionco, 17 Jan 2017 | Read review
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