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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
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Paradisus Cancun
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7,915 Reviews from our TripAdvisor Community

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Showing 4,964: English reviews
Dayton, Ohio
Reviewed yesterday NEW

Bad!! Bad!! Bad!!!! Poor management!!!!! Should refund money and apologize. I was surprise by the behavior of management. They should have refunded my money and/or offer to bring us back next year at minimum cits.

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Helpful?
Thank Alan G
Mississauga, Canada
Reviewed yesterday NEW

Just came back from my trip last night and my boyfriend and I had a great time! Resort is beautiful and clean and the service is fantastic! There are 5 pyramids (sections) at this resort. We stayed in Pyramid 3 which is the main resort which makes everything super convenient. Here are my pros and cons and why I didn't...

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Helpful?
Thank alylyn
Plano, Texas
Reviewed yesterday NEW

Staff everywhere very friendly and accommodating, no matter time of day or night! Bartenders, Randy, and server, Eduardo, at the walk up pool bar by building 3 (not the COCO POOL) were awesome! Knew our names, our drinks and just friendly & great service every day! All servers in restaurants were GREAT! Very hard workers! i definitely left a tip...

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Helpful?
Thank mdrac33
Middle Island, New York
Reviewed 2 days ago NEW

Service is excellent and non stop. Rooms are spotless, with a great view front or back. Real comfortable bed. The food is the best in Cancun. My wife and I go back every year. It's paradise only four hours away.

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Helpful?
Thank ticker777
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear ticker777 Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have. Cordially Ricardo Reyna Hotel...

Campton NH
Reviewed 2 days ago NEW

Our room was a one bedroom suite with a small kitchenette. It was very nicely appointed. We were on an all inclusive program There are no water activities on site except for water aerobics. The instructor. Ernesto made the class fun but it was not strenuous enough and for me.

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Helpful?
Thank skinsail
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear skinsail Thank you for sharing with us your most recent experience at the Paradisus Cancun hotel. It is an honor for us to have received you in this paradisiacal destiny, which as you mention, is an experience worth repeating again and again. We hope to see you in the future to enjoy the great wonders we have for you....

USA
Reviewed 2 days ago NEW

The overall experience was fun, some of the days we would just stay at the hotel and enjoy the pool/ocean. Others we would go into the city, which was fun. It was a great experience and i would recommend Paradisus to anyone.

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Helpful?
Thank darbyg963
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear darbyg963 Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that you...

A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

I must say Raul.C Uc was -by far- the MOST amazing bartender at the Paradisus Resort and the waterside pool bar. !!!!He truly -Deserves- a raise and become Head of the bar!!!!!! Raul always called me by my name "Basia" and always remembered my drink or drinks of choice. He made me feel like I was at home. On top...

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Helpful?
Thank A TripAdvisor Member
Des Moines, Iowa
Reviewed 2 days ago NEW

Check-in was extremely efficient and quick---no hassles. Our room is great---lagoon view---could have upgraded to ocean view but not a big deal to us. Dinner at Enso----staff was wonderful and food great. Manuel, Rafael and Joseph made us feel like VIP's. Just finished buffet breakfast and it was great! Looking forward to the rest of our week here. Will report...

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Helpful?
1Thank cdrcarikh
Wakefield, United Kingdom
Reviewed 2 days ago NEW

Our 2nd time in Mexico, the 1st time we stayed at Moon Palace which was excellent but this hotel surpassed even that. We travelled as 3 couples for a 50th birthday and it was everything we wanted and more. We booked through Virgin Holidays and upgraded to the Royal Service which was well worth the extra cost, we had a...

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Helpful?
Thank FatladGJ
Medford, Oregon
Reviewed 3 days ago NEW

After weeks of agonizing I finally settled on Paradisus Cancun for a 7 night trip. My first consideration was beach, then swimup pool bar, then restaurant selections. Beach came first because I was not going to the Caribean Sea to swim in the pool - and this beach did not disappoint! At check they ask you to attend a timeshare...

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Helpful?
Thank johanna368

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,620 - RM3,311 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
616 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mess-construction in room next door!! Very noisy!!! Unhappy!!!!”
 of 5 bubbles alangK8481RQ, 6 Dec 2016 | Read review
“Stay in the main pryamid (#3) that has close access to all the restuarnts, disco and front enterence”
 of 5 bubbles alylyn, 6 Dec 2016 | Read review
“Ocean view, These are 7 floor pyramid shaped buildings .”
 of 5 bubbles skinsail, 5 Dec 2016 | Read review
“Try and book the room with Ocean view.”
 of 5 bubbles moink813, 4 Dec 2016 | Read review
“Please upgrade your beds to Queen & down feather pillows & bedding. Paradisus La Esmerelda had very comfortable beds which we missed in Paradisus Cancun. ”
 of 5 bubbles fariak2016, 3 Dec 2016 | Read review
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