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Boulevard Kukulkan Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 13/08/21
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Free cancellation until 21/07/21
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Free cancellation until 18/07/21
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Traveller (11820)
Panoramas (165)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#47 of 250 hotels in Cancun
Travellers' Choice
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Room & Suite (1,563)1,563
Full view
Property amenities
Free parking
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Makeup services
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
VIP room facilities
Bottled water
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Lagoon View
Great View
Languages Spoken
English, Spanish


Full view
79Somewhat walkable
Grade: 79 out of 100
24Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
13,975Reviews1,658Q+A100Room tips
Traveller rating
  • 8,934
  • 3,038
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Traveller safety
Time of year
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Popular mentions
Montgomery L wrote a review 5 Mar
Westcliffe, Colorado136 contributions71 helpful votes
This was a great hotel for our stay. The restaurants were excellent, as well as the food and the bar. It was not crowded so beach chairs and pool chairs were readily available. Staff is super friendly and service was superb. The reason for the 4 instead of 5 is the app. The hotel requires the use of the app to book any reservation at the restaurants. Many users had problems with the app not working. It took 2 days before mine started working and even then the information provided was incomplete and/or inaccurate. For example, it showed the Blue Agave as open when it had been closed for 2 days and for the remainder of the week. Menus were NOT available via the app. You have to actually visit the restaurant and scan their QR Code to see the menu. This makes it difficult to decide what restaurant you might want to eat at. Reservations made via the app seemed to be impossible to change or cancel. Your Stay information did not show the reservations made. Very cumbersome. Cleanliness is A plus. You cannot touch any food at the morning buffet. Servers are there to dish it out. I saw tables being constantly wiped and seating has more than adequate spacing. They take the COVID scare very seriously.
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Date of stay: February 2021
Room Tip: Higher floors have a good ocean view. Main floor is block by huge a/c units.
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JoeRoe26 wrote a review Jan 2021
Baltimore, Maryland81 contributions64 helpful votes
Hotel's Favourite
Stayed at the Paradisus for 5 days/4 nights. Absolutely no complaints. The staff were friendly and accommodating well-beyond what we expected and definitely were what made our stay here memorable and so relaxing. We couldnt have asked for better service. Special shout-out to Rene and Dedier, waiters by the pool, who were so hospitable and friendly as were their bartenders/assistants, Sergio and Antonio. They kept the drinks flowing constantly, consistently checked to see if we needed anything and even offered to bring us fresh towels throughout the day. Martin, Alfredo and Orlando were the most gracious and hospitable servers we had the pleasure of meeting at the various restaurants during this trip; they couldnt do enough to make sure we were satisfied. From service to food and beverage to the room to the beauty of the property and cleanliness/Covid protocols in place, the property was first class all the way but the staff are what make a hotel special and this is certainly the case at the Paradisus. I was quite especially impressed with the precautions the hotel and staff were taking with regards to Covid...taking them more seriously than a lot of people in the US!! Just one example: even though utensils were wrapped and sealed in paper bags, they never once touched it; instead, placing it on the table using tongs. Will definitely be making a return to this hotel in the future.
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Date of stay: January 2021Trip type: Travelled as a couple
5 Helpful votes
Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded 4 weeks ago
Dear JoeRoe26, Thank you for sharing your experience. We are proud to read you have had an awesome stay at Paradisus Cancun and you took advantage of our delightful restaurants without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Rene, Didier, Sergio, Antonio, Martin, Alfredo, and Orlando was excellent and personalized, always focused on your total satisfaction. We are also glad to know you felt safe at all times with the safety and hygiene measures we had in place. We will be honored to host you again soon. Best regards. Guest Service Center Management
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Monica S wrote a review 5 Mar
McAllen, Texas47 contributions43 helpful votes
My husband and I enjoyed our stay here this week. I like the ambiance of the hotel. The beach is beautiful. They have very good food for lunch at the restaurants. I found the best dinner to be in the restaurant Mole. The drinks were very good also. I love the little gelato stand and coffee bar stand with the cute macaroons. The nightly entertainment seemed amateur and it is set up at such a far distance it is hard to see the performers. The gym is good but you have to make an appointment and they close 3pm so this was an inconvenience. I read in many of the reviews about an upgrade for the Reserve Club and an offer to join the Circle Vacation Club. We were never offered either of these during our stay. I would love to come back soon.
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Date of stay: March 2021
Lucas M wrote a review 4 Mar
Belo Horizonte, MG16 contributions8 helpful votes
The resort is amazing!!!! Very beautiful, the room is enormous!!!! The food, the staff , everything was perfect!!! You can't miss the dinner at Vento restaurant !! I recommend a lot the upgrade to "The reserve" !!! The place is beautiful, the Bali beds are amazing!!! The butler Aaron takes care of everything for you, it is really amazing!
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Date of stay: March 2021Trip type: Travelled as a couple
Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded 2 days ago
Dear Lucas M I would like to take this opportunity to thank you for always choosing Paradisus Cancun. We loved making you feel right at home. Our goal is to create memorable experiences and ensure the best travel for our guests. Thank you for the positive and pleasant review about your experience at the resort. Consider us your home away from home, and know that we are looking forward to welcoming you back again soon! Best regards, Guest service center management
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Lena Y wrote a review 4 Mar
Frankfurt, Germany42 contributions3 helpful votes
What a wonderful experience with Paradisus Cancun! We came here to take some time off and recharge our batteries. It is not our first time at a Melia/Paradisus resort as we really love the brand and the quality they offer as well as their efforts in being a sustainable company. The Hotel: Cancun and the tourism/hotel area is a rather packed place however the resort is spacious and very well maintained. There is plenty of staff around keeping the place clean and nice! The building itself consists out of 5 pyramids with rooms. The main building hosts all the restaurants that you get to chose from and all guests services. Wifi coverage is very good. We had a nice room on the 6th floor and sea view. The Guests: 70% of the people are US visitors that only stay for a few days. The remains are a divers mix is Europeans, Russian, Latin Americans and very few Asian people. During our stay the hotel had an occupancy rate of around 50%. The experience: Overall we really enjoyed our stay. The food was really nice esp the authentic Mexican restaurant. The staff was super nice and was very proactive to refill drinks etc. we mostly had lunch and break at the Lapalapa restaurant as we liked the the food as well as the staff such as Miguel, Daniel, Ruben, Cesar or Max who took charge of the Balibeds. There were also very good activities offered such as Sports (we did yoga) or Art (we did the painting with Tannya and the team from handmade_cancun and really enjoyed it). Things to improve: There is really not much that could be done better. We loved our stay and look to come back ASAP!!!!
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Date of stay: March 2021Trip type: Travelled as a couple
Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded 2 days ago
Dear 617lenay Thank you very much for your kind words about your experience and for recognizing our staff, as they are valuable members of our team and sharing your kind words with them and the rest of the team, it will be my pleasure. We hope to have the honor to welcome you back soon, as our goal is to make every moment you have here at Paradisus Cancun, the most wonderful experience you expect and deserve. Best regards, Guest service center management
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US$266 - US$649 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Tora Cancun, and Crab House Cancun.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have an airport shuttle?
Yes, Paradisus Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.