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Paradisus Cancun

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#21 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,152 Reviews from our TripAdvisor Community

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Showing 5,094: English reviews
Vancouver, Canada
Reviewed yesterday NEW

We spent one week in a true Paradise...of course the beach and the warm ocean and views make it incredibly beautiful, but the people, the staff are the ones that made our vacation even better than expected! Be kind and tip a little - that goes a long way for the hard work they put into it ...but as one...

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Helpful?
Thank Joanna C
Chicago, Illinois
Reviewed yesterday NEW

We had a great vacation in Cancun and stayed at the Paradisus. The all inclusive package provided an excellent variety of food and restaurants. One of the restaurants closed for maintenance for 2 days and unfortunately we weren't able to dine there. But all other restaurants and their wait staff were great! The resort staff were friendly and work very...

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Thank Jan2468
Toronto, Canada
Reviewed yesterday NEW

First of all the rooms were great, very big and clean. The cleaning staff was super nice and always greeted us. Check in was quick, and so was check out. Ferndando from Naos was very friendly and was running around helping everyone! Sergio from Blue Agave was fantastic. So helpful! The resort overall was beautiful, looked like a small forest...

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Thank nsantini2017
Reykjavik, Iceland
Reviewed yesterday NEW

I was at this resort for a conference and as a conference center this was a good location. I had one day off at the end of the conference and was looking forward to experiencing something else than the buffet. There are several restaurants where a reservation is needed. For some strange reason though those restaurants are half empty all...

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Thank Magnús O
Wesley Chapel, Florida
Reviewed 2 days ago NEW

The hotel is gorgeous and has an amazing view and clean beach. The service was amazing and everyone there is extremely nice. The daily program was great and the kids activities were phenomenal, my kids were entertained the whole time. The food was very good and they had a large variety!! I will definitely go again , we had a...

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Thank sjacob2017
Vancouver, Canada
Reviewed 2 days ago NEW

Arrived the week of Jan,08,2017 Huge property! Beautiful gardens and indoor decor. Excellent beach, you can walk for miles, fairly rough ocean, always a surf. If you have any mobility issues this is NOT the hotel for you!,stairs everywhere! If you smoke, this is not the hotel for you! We stayed Royal Service,upgraded to waterfront but I think the Lagoon...

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1Thank JANET R
Reviewed 2 days ago NEWvia mobile

First of if anyone is thinking of going there do so the resort is beautiful the staff is super pleasant and very attentive to our needs I never been treated that good ,we did have royal service which in my opinion was worth every penny. The food was great quality and huge selection even breakfast had so much to choice...

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Thank aangelo1975
Reviewed 2 days ago NEWvia mobile

Visited here with a friend for 10 nights in a junior lagoon view room. We had a lot of fun. Check out was fine. There was a little line but no big deal. Room was not ready so went to eat and hang out until it was. Room was plenty big. We weren't in it much so that really didn't...

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1Thank Jessica W
Accra, Ghana
Reviewed 3 days ago NEW

Lovely service. Beautiful hotel. The botanical theme and decoration of the hotel was absolutely gorgeous. Food was fantastic and offered about 8 different restaurants, every one of them delicious. The hotel even smelled wonderful. My kids loved the all inclusive food and drink. The wide variety of food could not be beaten. I was sceptical about the buffet being any...

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1Thank cathiew2017
Reviewed 3 days ago NEW

We just returned from the Royal Service at Paradisus Cancun. We had a party of 12 (6 rooms) and we just loved it! Rode was our butler. He was extremely attentive, always was accessible and had an infectious smile. Our whole group just loved him. The great service did not stop there. The pool and beach service was amazing! Carlos...

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Thank Sandi M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Sandi M Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,688 - RM2,862 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
659 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floor are better because the walls are very thin and you can hear the music blasting if you're at the bottom”
 of 5 bubbles nsantini2017, 16 Jan 2017 | Read review
“Royal Service is a must.”
 of 5 bubbles sandim760, 14 Jan 2017 | Read review
“The showers are fantastic! We had room 4216 and it was great. Could hear the music from the spa in the mornings, very calming. ”
 of 5 bubbles N8803AVsarahs, 14 Jan 2017 | Read review
“Lowers better, facing ocean and pool. ”
 of 5 bubbles bernardbT8527WS, 13 Jan 2017 | Read review
“Hotel faces ocean so majority of rooms are ocean view!!”
 of 5 bubbles Hadeed2014, 12 Jan 2017 | Read review
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