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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
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Paradisus Cancun
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8,590 Reviews from our TripAdvisor Community

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Port Townsend, Washington
Reviewed yesterday NEW

The staff is quite large and there is always someone available to help or answer questions. Everyone is so friendly and always smiling. There were no surprises as the hotel and room was exactly as the pictures on the website show. We stayed there for 13 days and would definitely go back. The resort is kept extremely clean and the...

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Thank robertasU2581JE
Reviewed yesterday NEW

All in all we were very satisfied with our stay and the location is incredible. The room was nice but a bit too worn to warrant a 5 star rating. The bathroom was designed by a homicidal architect as there are multiple elevations into the bathroom, tub and toilet area. The bathroom door also clashes with the toilet door. The...

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1Thank Kenneth A
cincinnati, Ohio
Reviewed yesterday NEW

My husband and I, along with another couple, had the pleasure of staying at Paradisus the first week of March. We upgraded to the Royal Service and highly recommend. Our Butler was Edwardo and he was very professional and worked hard to ensure all our needs were met. Eddie C. & Carlos by Royal Service pool were wonderful. All the...

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Thank sheilarevel
Royal Oak, Michigan
Reviewed yesterday NEW

Cindy and Laura by the pool were exceptional!!!! Treated us like royalty! I miss them already! Gabriel at the lounge bar was great as well! We never wanted to leave! Our room was a perfect ocean view and the food was great!

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Thank kdandino
Windsor, Ontario
Reviewed yesterday NEW

This is not the place to stay. Only upside was beach proximity and good drinks. Everything else was sad and tired. Entertainment was poor. Food was mediocre. Décoré and room cleanliness was poor. Had to call everyday about cleaning, towels, bar fridge, and toiletries. Room quality left a lot to be desired. Balcony tub never cleaned. No hottub in pool...

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2Thank Lisa B
Stockholm, Sweden
Reviewed 2 days ago NEWvia mobile

We had a excellent stay at Paradisius Cancun. Family Concierge exceed our expectations. The restaurant were all good and especially Market and Ibana. Some Staff that really made our vacation are: Lesley, Gloria at FC Martin, Tahir, Alejandra, Kathia and Roberto in the restaurants.

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Thank MTappert
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear MTappert Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our...

Kenosha, Wisconsin
Reviewed 3 days ago NEWvia mobile

If you want the best customer service and a relaxing vacation the Paradisus is the place to go. My husband and myself keep going back not just for the great food selections, the pristine beach, or the pool...it's all about the fine people that work so hard to make your vacation special. Royal Service is the best way to go(especially...

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1Thank BrianandTrish
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear BrianandTrish Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the...

Reviewed 3 days ago NEW

Room was spacious with very private balcony. Out of 7 resaurants we tried 6 and all were top quality with staff who REALLY wanted to please. They were knowledgeable about the different menus and always always asked if we had allergies . The pools were always sparkly clean with pool boys working none stop vacuuming and testing the pool. The...

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1Thank Edna C
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Edna C Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. I want to extend to you the most cordial invitation to stay with us again in the future so you can still enjoy the wonderful things that this destination has to offer. We will be honored to have you here...

Reviewed 3 days ago NEWvia mobile

Our stay at this amazing hotel has been one of the best we have ever had. We enjoyed the Royal Service and the service we received was excellent. Our Butler Galdino was superb, quietly organizing our visits to the amazing restaurants and ensuring we had the use of a Bali bed! We enjoyed all of the restaurants but our favourite...

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Thank Dawn E
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Dawn E We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the best. Please do not hesitate to come back with us in the future so you can...

Houston, Texas
Reviewed 3 days ago NEWvia mobile

We decided to come here because we went to Paradisus Punta Cana last May and loved it. First let me say that we did the Royal Service (RS) upgrade and highly recommend it. You get a butler who takes care of your dinner reservations and helps with anything you could possibly need. Our butler was Hector and he was absolutely...

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1Thank Mallory L
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Mallory L All our team is always looking for the improvement of all our services, we have a strong commitment to make you feel as in home and enjoy all the wonders that the Mexican Caribbean has to offer. I want to extend to you the most cordial invitation to stay with us again in the future so you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,386 - RM2,644 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Prodigios Interactivos SA, Travelocity, BookIt.com, Hotels.com and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
789 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for any tower but 3. Late nite early am very noisy”
 of 5 bubbles ges757, 24 Mar 2017 | Read review
“Bad Odor in Room”
 of 5 bubbles fitorenovaj, 23 Mar 2017 | Read review
“I recommend Couples choose Royal service adults only section.”
 of 5 bubbles 904premg, 23 Mar 2017 | Read review
“oceanview room”
 of 5 bubbles andreacH5132BQ, 22 Mar 2017 | Read review
“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 21 Mar 2017 | Read review
5 of 5