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Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
56 people are viewing this hotel
Expedia.com
US$566
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Free cancellation until 18/08/22
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US$567
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Free cancellation until 18/08/22
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US$446
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Free cancellation until 19/08/22
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Traveller (14365)
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Panoramas (165)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 271 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
30Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
16351Reviews1834Q+A100Room tips
Traveller rating
  • 10,800
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  • 1,326
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  • 488
Traveller safety
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Popular mentions
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Most Recent
GILBERTO G wrote a review Yesterday
1 contribution
Cristian Sánchez was an amazing server at Lunch Box and gave a great memorable experience! He helped celebrate Panchitas birthday. We had a large party and was very accommodating to our needs. I wish we had a server like him everywhere!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ANJSFK wrote a review Jun 2021
London, United Kingdom32 contributions59 helpful votes
Hotel's Favourite
We are members of Club Meliá but haven’t been to Paradisus in Cancun in a few years. They really have made some noticeable improvements. The place was extremely clean and the staff worked so hard to make sure everything was perfect. In a very challenging COVID environment, they really seemed to take extra care and still deliver an exceptional vacation. Overwhelmingly we have to say the service is what made the difference and made us really want to book our next trip to go back as soon as possible. As club members we had Alexandra helping us all week and she was a rock star. She made sure from the moment we arrived everything was taken care of so we didn’t have to worry about a thing. On the beach Eliot and Yesenia made us feel so welcome and again the service was outstanding. My wife is still talking about the food at Mole and how great the service was from our server Carlos. It was nice to be able to travel again and our first trip back to Cancun felt like coming home. All around great trip and we really wanted to take the time to review being it was such a positive experience.
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Date of stay: May 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded 16 Jun 2021
Dear ANJSFK Thank you very much for your kind words about your experience and for recognizing our staff, as they are valuable members of our team. We going to share your kind words with them and the rest of the team. We hope to have the honor to welcome you back soon, as our goal is to make every moment you have here at Paradisus, the most wonderful experience you expect and deserve. Best regards, Guest service center management
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Lộc P wrote a review Yesterday
3 contributions
Great atmosphere. Very good service. Food decoration is very pretty. This restaurant located in a prime location of Paradisus Cancun resort. You have to reserve ahead of time to get a spot as they limit the number of customers served each night.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sparkys P wrote a review Yesterday
2 contributions
Amazing food and amazing service ! We love the people here and the food is absolutely amazing ! Thank you for so much comfort and love you share with your guests! Carlos Chay ,Jesus Canche, Libni Rodriguez were very professional and did an amazing job on getting us a place to sit ! Definitely coming back !
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zakar S wrote a review Yesterday
1 contribution
Rafael was our server at Lemon Fish. He was very friendly and nice with us. Rafael brought extra stuff for our baby, the only minus was that we didn’t get all the food we ordered. But the rest was perfect, the food is delicious and the design is up to date.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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urmom wrote a review Yesterday
1 contribution
rafael 1 was very good and helpful- j think that this place is so amazing and the food is really great, especially the nigiri- it was super delicious and amazing and i was super stuffed after earing 😅😅
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniel D wrote a review Yesterday
1 contribution
When visiting the restaurant, we were greeted warmly by the staff. When seated and ordering, food was brought quickly after ordering. Our experianc3 was a great one with the ones we love thanks to our server. We loved having him.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frank A wrote a review Yesterday
1 contribution
We loved the attention the servers had with each and every person who walked in they serve you within minutes if not seconds and really appreciated all of them. That includes Armando, Carlos, Rafael. Over at the restaurant Malva. Try the French toast it was my favorite.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mannat wrote a review 9 Aug
1 contribution
Rafael was amazing.. he took care of all our needs.. he was very polite and served us with upmost love. He was very easy to talk to.. he looked like he wanted to be there. He made sure we had a good time and also have great recommendations :)
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Center Management, Owner at Paradisus Cancun
Responded yesterday
Dear Mannatsvb, We are delighted to read that the level of service you received from the staff members exceeded all your expectations; we are proud to have professional, hardworking people at Paradisus Cancun. Thank you for the opportunity you have given us to host you during your vacation. We will share your good comments and kind words with all of our staff members; we are happy to read that we have exceeded your expectations and make your stay at Paradisus Cancun special. Best regards, Guest service center management
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muskan s wrote a review 9 Aug
1 contribution
Rafael was very helpful and kind helped me with amazing options and served with up most love. He is very polite and has great customer service skills. He made changes in the food like told to since i came with a picky eaters!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Center Management, Owner at Paradisus Cancun
Responded yesterday
Dear 500muskans, Thank you for your comments. We are glad to know that all the services that our hotel offers filled your expectations and we thank you for having chosen us as your host hotel. We hope this will be one of many vacations that you spend by our side, enjoying the wonders that the Mexican Caribbean has to offer. Please do not hesitate to contact us for any additional assistance on your next trip to Mexico. Best regards Guest service center management
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PRICE RANGE
US$349 - US$559 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
678
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Funky Geisha Cancun, and Mamazzita Cancun.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.