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24/12/2017 25/12/2017
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    Paradisus Cancun

    Boulevard Kukulcan, km 16.5, Cancun 77500, Mexico
    011 60 6531584320
    Hotel website
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    24/12/2017 25/12/2017
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    Traveller (7911)
    Pool & Beach (1727)
    Room & Suite (1085)
    • Excellent65%
    • Very good23%
    • Average8%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “market grill” (728 reviews)
    “royal service” (1,381 reviews)
    “mole” (581 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
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    Offers from Paradisus Cancun
    Special Offer: Up to 15% MeliáRewards
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (9,720)
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    161 - 165 of 6,106 reviews

    Reviewed 28 September 2017 via mobile

    Thank you to Apolo Calderon Sanchez for helping us make a smooth relocation from Puerto Rico when Hurricane Maria hit. The group had a great time and Apolo was very helpful in arranging the last minute meeting space and reservations for the group.More

    Thank Suzanne M
    Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

    Dear Miss Suzanne M Thank you for sharing your comments with us. We are glad to have the opportunity to have you at home, as you can see all our team is always in the best willingness to help in any way possible. Thank you...More

    Reviewed 28 September 2017

    amazing , great service , beautiful pool , great food , very happy stay !!!! room where clean , sparkling , pool area great , kids have a kids camp , good feeling the entire hotel , we will definitely coming back , thanks to...More

    Thank Graciela M
    Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

    Dear Miss Graciela M It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will have the idea to stay again so...More

    Reviewed 27 September 2017

    Great hospitality but everything is no no no. No to sitting you if your party is not complete no to moving a chair for an old lady to sit on no to connecting room no to late checkout and we went during low season can't...More

    Review collected in partnership with Meliá Hotels International
    4  Thank W8997OMmielr
    Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

    Dear user W8997OMmielr Thank you for your comments. We are very sorry to have left this impression on you on your last visit to the Mexican Caribbean. I want you to know that for us the service is paramount, that is why we always try...More

    Reviewed 27 September 2017

    We had some requests and all of them addressed immediately. We would liked to change us room and they did it. We would liked to have a table the first day we came and couldn't make a reservation and they did it. Excellent service.More

    Review collected in partnership with Meliá Hotels International
    2  Thank konjoy
    Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

    Dear user konjoy We are happy to know that the time you were with us was able to fill you with good experiences and wonderful moments with your loved ones. We hope that in the future we will be able to surprise you with the...More

    Reviewed 26 September 2017

    This was the 3rd time that we stayed at the Paradisus Cancun. I am writing this review to express how going forward we will look else ware as a hotel choice for Cancun due to the total lack of consideration from the hotel for our...More

    10  Thank tammyopera
    Response from Ricardo R, Gerente at Paradisus CancunResponded 27 September 2017

    Dear user tammyopera We thank you for sharing these comments with us. It's terrible to know that your last vacation did not leave a good impression of our services. I want you to know that these kind of comments are the most important for us...More

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    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Free Parking
    • Free Internet
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Golf Course
    • Tennis Court
    • Adult pool
    • Outdoor pool
    • Price range
    • US$258 - US$775 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Business Hotel in Cancun
    • #18 Family Hotel in Cancun
    • #19 Romantic Hotel in Cancun
    • #22 Top resorts Hotel in Cancun
    • #23 Luxury Hotel in Cancun
    • #24 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 678
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Prodigios Interactivos SA, Booking.com, Agoda, Hotels.com, Hotwire, Travelocity, Orbitz, Cheap Tickets, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Gran Melia Cancun Hotel Cancun ,
    • Cancun Gran Melia ,
    • Grand Melia Cancun ,
    • Melia Cancun
    Add Photo Photos
    Traveller (7911)
    Pool & Beach (1727)
    Room & Suite (1085)
    Dining (792)
    Hotel & Grounds (4768)
    Family and Play Areas (114)
    Bathroom (81)
    Business Centre & Event Rooms (16)
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    Ask a question
    Questions & Answers
    6 December 2017|
    AnswerShow all 3 answers
    Response from Samantha R | Reviewed this property |
    The pool next to the buffet that connected to the adults only was def heated last week and felt really nice
    Denise T
    29 November 2017|
    Response from Charlotte_Am | Reviewed this property |
    I tried to check in before we left but it kept telling me there was an error. Didn't have an option to make any dinner reservations on the app!
    Room Tips
    "Room with king size bed"
    Read review
    "Any room with an ocean view is perfect"
    Read review
    "Rooms are outdated.. Need renovation"
    Read review
    "Definitely select a room with ocean view. Waking up to the sunrise over the ocean is an invaluable experience."
    Read review
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