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Paradisus Cancun

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Traveller (8879)
Pool & Beach (1910)
Room & Suite (1264)
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Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“royal service”(1,506 reviews)
“market grill”(804 reviews)
“mole”(626 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,638)
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6,758 results
Traveller rating
4,134
1,644
630
179
171
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4,134
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630
179
171
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171 - 175 of 6,758 reviews
Reviewed 1 May 2018

This was our first time at Paradisus Cancun and it was breathtaking. My husband and I were celebrating our anniversary and the staff left chocolate covered strawberries in our room for us - so sweet!! :) From the beautiful amenities to the food - everything...More

Thank fromthe6ix2018
Response from Jair P, Gerente at Paradisus CancunResponded 5 May 2018

Dear fromthe6ix2018 I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. We are proud to know that our team meets the objective of providing the best to you and...More

Reviewed 1 May 2018 via mobile

We just returned from our vacation at Paradisus Cancún. We had a fabulous time. The hotel is beautiful. There beach is beautiful. No rocks and white sand. There was seaweed when we were there but that is not the hotels fault. The restaurants are decent...More

Thank Edya B
Response from Jair P, Gerente at Paradisus CancunResponded 5 May 2018

Dear Edya B I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our...More

Reviewed 1 May 2018

This was our second time at Paradisus, and it was just as breathtaking as the last visit. We booked through RCI, and the hotel was more than accommodating for our party of 5. My husband and I ended up in Tower 2 with a beach...More

Thank Jenna G
Response from Jair P, Gerente at Paradisus CancunResponded 5 May 2018

Dear Jenna G On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. As you mention, the hotel has a large...More

Reviewed 1 May 2018

We stayed in the Paradisus in November 2017 for a week. Upon check in we enquired about the Royal Service as we had read other reviews saying it was worth it, we paid an extra $400 for this service for the week and we didn't...More

Thank Stacey D
Response from Jair P, Gerente at Paradisus CancunResponded 5 May 2018

Dear Stacey D Thanks for choosing us as your host hotel and for sharing with us your comments. It fills us with happiness to know that we could be at the level of your expectations and know the efforts of all who work here it's...More

Reviewed 1 May 2018

My husband and I took a 4 day all-inclusive stay at Paradisus. I chose the place based on the beautiful pictures of the vines cascading in the lobby and it did NOT disappoint. It is by far the most breath taking nature design I've ever...More

4  Thank gumbochef
Response from Jair P, Gerente at Paradisus CancunResponded 5 May 2018

Dear gumbochef Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$273 - US$633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$273 - US$633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8879)
Pool & Beach (1910)
Room & Suite (1264)
Dining (822)
Family and Play Areas (117)
Amenities (88)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
Jeffnpa
19 June 2018|
AnswerShow all 2 answers
Response from david1go | Reviewed this property |
Not in hotel store for sure
1
Vote
HTravel06
16 June 2018|
Answer
Response from Olena P |
Yes, but our sofa is like a double bed size, matress if thin, and the sofa is dirty/old.
0
Votes
Room Tips
"Dont waste extra money on royal treatment as they treat all guests with excellent care"
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"The ocean view is great. Get a package with Royal Service. The family rooms are also considered Royal Service."
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"Must ask for clean wash clothes and hand towels, they are not automatically replenished like the bath towels."
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"Ocean views are the best"
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