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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,561 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,379: English reviews
Frisco, Texas
Reviewed 1 week ago

One of the nicest all-inclusive resorts we stayed at. The facilities, the variety of food at the buffet and the accommodating staff all made for a very enjoyable stay. On the downside, the housekeeping staff could have been more attentive. Had to ask for wash cloths, toilet paper, only left one glass as examples. All-in-all, would recommend this place and...

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Helpful?
Thank rrpastor
Florenceville-Bristol, Canada
Reviewed 1 week ago

Spent March5-12 at Paradisus with husband and another couple. Great resort. Hardest working staff we have ever experienced. Staff run not walk to meet needs of guests. Entertainment with Rodrigo, Andrea and Brenda was great.

Review collected in partnership with this hotel
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1Thank Linda J
Boston, Massachusetts
Reviewed 1 week ago

when i check in i was very disappointed, not even water was offered and the room they gave us at first was like a cheap motel, when i book the hotel, was lagoon view; when i got my room was like a basement and wall view, they move us to lagoon view next day; and the first day we went...

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Thank alexiaef
Reviewed 1 week ago

My husband and I stayed in the royal service, ocean front, balcony. To me it was the best location on the property. It is a beautiful room/ living room area (jr suite), gigantic bathroom, very clean. Royal service lounge/ bar/ food area is a delightful service. Rosanna, our butler, helped us with all our requests, restaurant reservations, massages, keeping any...

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1Thank Brenda J
Austin, Texas
Reviewed 1 week ago

We had an amazing time, the service was impeccable and the grounds are nice. We stayed in a regular room. Our friends upgraded to the Royal Service. Their room had been updated and was more modern. Pros: -Lots of restaurants to choose from -Beautiful beach and view of beach from pool -Not stingy with pool towels - no keeping up...

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2Thank KellyBurgATX
Chicago
Reviewed 1 week ago

We stayed in the Ocean View Royal Service side. The room was very clean. The room is stocked with full bottles of rum, vodka, tequila,whiskey so don't purchase anything at duty free when you arrive. Also in the refrigerator is beer, soda and snacks. Royal Service assigns you a butler. Ours was Gerardo. He took care of everything for us....

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1Thank onthego49joliet
Reviewed 1 week ago via mobile

We just came back from a 6 night stay at this hotel. Pros:absolutely amazing property. Rooms are clean and spacious. Upgrade to ocean view. The view is amazing Con:One of the staff Alex you guys need to be aware of him. First when we checked in he was like meet me tomorrow and we will go over dinner reservations etc....

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Thank Julian F
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Julian F On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration...

Reviewed 1 week ago

We vacationed in Cancun March 8th-13th, 2017 (Wed-Mon). I think we picked the perfect time of year! It was beautiful weather (mid 80s) with nothing but blue skies. I don't know if it is always like this, but the hotel had the perfect amount of people staying while we were there. Our group of four ranged between ages 39-63, so...

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Thank Erin G
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Erin G Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of...

NH/MA
Reviewed 1 week ago

First, I have to disagree with many of the negative reviews on here. We did experience anything really negative at all, there were a few minor things but nothing at all like some of the posts. To start off, check in was a bit slow when we arrived but it was because they had to get us set up with...

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Thank sabrinacat
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear sabrinacat Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. We...

Calgary, Canada
Reviewed 1 week ago

We just got back from Paradisus Cancun and had a really great time. It was our first time travelling with a child, so thought I'd share some things I would have found helpful before hand. 1. The hotel is clean and well kept. Sure there are some dings in wall, paint chips, etc, but seriously how much are you in...

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1Thank DeniseD76
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear DeniseD76 Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,382 - RM2,653 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com, Despegar.com, Prodigios Interactivos SA and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
781 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“oceanview room”
 of 5 bubbles andreacH5132BQ, 22 Mar 2017 | Read review
“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 21 Mar 2017 | Read review
“very clean. ask for ocean view, it is worth it. try to stay in adults only area, it is quieter. all the noise was in the 3rd building ( music till 2 am)”
 of 5 bubbles jomarieb139, 20 Mar 2017 | Read review
“Ocean view sun up and beautiful, but bay side equally nice with gorgeous sunsets!”
 of 5 bubbles Ed2travel666, 20 Mar 2017 | Read review
“If you overlook the lagoon be sure to catch a sunset.”
 of 5 bubbles mfairy2016, 20 Mar 2017 | Read review
5 of 5