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GR Solaris Cancun

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#32 of 182 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
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4,237 Reviews from our TripAdvisor Community

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There are newer reviews for GR Solaris Cancun
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Showing 3,531: English reviews
Vacaville, CA
Reviewed 1 week ago

We arrived in the evening at approximately 8:00 p.m. for our 6 night stay. Check in was quick and relatively easy. However, there could have been more information, (or any) information given about where/when and how to get food. There was no verbal communication or written for this. We were able to figure out for ourselves, but would have been...

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Helpful?
5Thank scottfamilytravels
SolarisHotels, Servicio al huésped at GR Solaris Cancun, responded to this review

Dear scottfamilytravels: Thanks for taking the time to write a very detailed review! We are glad you had a relaxing vacations and enjoyed our services and facilities. We take your comments very seriously therefore we can improve our services , especially the ones you mention, we want to make your next vacation a memorable one. It would be a pleasure...

Brule, Wisconsin
Reviewed 2 weeks ago

This is an awesome place to vacation in! We have stayed at GR 8 years now. Have went to other resorts and even the two other Solaris resorts but we always come back to our GR Solaris family! The entire staff is wonderful. Our housekeeper always had our room in excellent condition. Have you seen the condition some rooms are...

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Helpful?
1Thank DeeBrule
SolarisHotels, Servicio al huésped. at GR Solaris Cancun, responded to this review

Dear DeeBrule: We appreciate your positive comments about GR Solaris, we feel honored for have been perceived as an option of quality and good service for you. We loved reading that you enjoyed our facilities. Thank you very much for your kind words. We hope to see you soon in your home away from home. Sincerely yours Hoteles Solaris de...

Saint Louis, Missouri
Reviewed 2 weeks ago

We visited GR Solaris for the second year in a row in December. We had a great experience our first visit so we decided to return. Our return trip this year may have been even better than our first trip. The staff of the hotel was all outstanding. We were happy to see many of the same faces from our...

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Helpful?
Thank stltravelers2
SolarisHotels, servicio al huesped at GR Solaris Cancun, responded to this review

Dear stltravelers2: We would like to thank you first for allowing us to be part of your vacation to the Mexican Caribbean. Our goal is to create wonderful and unforgettable moments for all our guests. It is an honor to read how our staff members did everything in their hands to assure you a memorable experience. We look forward to...

A TripAdvisor Member
1 review
4 helpful votes
Reviewed 2 weeks ago via mobile

I was nervous after reading some negative reviews on this site. Rest assured this is a beautiful resort. Beautiful ocean, never had a problem getting a chair. Pools were beautiful with one being a swim up bar, one for kids and one quit pool for adults which also had a warm jacuzzi. We left Christmas morning. The resort had beautiful...

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Helpful?
4Thank A TripAdvisor Member
SolarisHotels, servicio al huesped at GR Solaris Cancun, responded to this review

Dear guest: We would like to thank you first for allowing us to be part of your vacation to the Mexican Caribbean. Our goal is to create wonderful and unforgettable moments for all our guests. We thank you for your comments and look forward to welcoming you again at GR Solaris home . Cordially Hoteles Solaris de Mexico *Y

New Haven, Connecticut
Reviewed 2 weeks ago

The quality of the food and beverage is not even close to that of a hotel that claims to be 4 stars. Their "up skill" restaurants were depressing, exactly the same food, but add the suffering of having to book a seat in advance. A couple of incidents with the hotel staff, Laura at a restaurant, and Hugo at the...

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Helpful?
1Thank luisfernandoguevara
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Luisfernandoguevara: First of all, we appreciate your remarks about several details that you kindly point out on TripAdvisor. On the other hand, we are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience at TripAdvisor. This helps us know our areas of opportunity so we can provide better services to all...

Torrance, California
Reviewed 2 weeks ago

This hotel is on the small side compare to other hotels in cancun. The beds are a little old. Rooms overall are not that modern. We stayed at the partial view room, don't bother to pay extra for it. Just get no view or lagoon view, and of course if you want to pay extra go for oceanfront view room....

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Helpful?
1Thank estherleedds
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Estherleedds: We are happy your overall experience was good and have felt an exceptional service from all the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. By last, thank you for the opportunity of having been your host during your vacations in Cancun and...

Fairfax, Virginia
Reviewed 2 weeks ago

My wife and I took our sons, their wives and two young granddaughters to the GR Solaris for the Christmas week, which is about the most expensive period there. It is a great place for couples below the age of about 45. Our sons, their wives and our granddaughters had a ball at the beach, the pool and the Kids...

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Helpful?
Thank evanderpoe
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Evanderpoe: Thanks for taking the time to write a very detailed review. We are happy your overall experience was good and have felt an exceptional service from all the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. On the other hand, thank you for...

Brooklyn Center, Minnesota
Reviewed 2 weeks ago

First time my wife and I have been to Mexico and the first time we have ever gone to an all inclusive resort. We had a great time, besides the bus drivers being crazy which just added to the experience all in all everything went pretty well. For GR Solaris however the restaurants could be explained much better. On the...

Review collected in partnership with this hotel
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Helpful?
Thank jstclair79
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Jstclair79: First of all, thank you for sharing your Solaris experience on TripAdvisor, we are grateful to know how much you enjoyed your vacations with us. On the other hand, in order to provide new, varied options in our restaurants, we are always working to change and renovate our selection of meals, to give our guests more alternatives to...

Doral, Florida
Reviewed 2 weeks ago via mobile

I was here for my honeymoon and it was a beautiful experience! We are definitely coming back! Special thanks to the entertainment staff - Chris, Dalina, Lalo, Renata, they make sure you have the best time of your life... young or old you will have a blast with these guys. Bar staff pool area- Abran,Miguel, Eider, They always made sure...

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Helpful?
1Thank ElVecino7
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear ElVecino7: First of all, congratulations! Thank you for choosing us for celebrating this special occasion and sharing your experience on Tripadvisor. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests and it...

North Carolina Coast, North Carolina
Reviewed 2 weeks ago

Good location ... Food was really subpar! Drinks were not only watered down but also served in small plastic glasses even inside the bar... The bed and pillows were like sleeping on a hardwood floor!!!

Review collected in partnership with this hotel
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Helpful?
Thank peterfN8021LC
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear peterfN8021LC: We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience at TripAdvisor. This helps us know our areas of opportunity so we can provide better services to all of our guests. Regarding the mattress inconvenience please try to consider that it depends on the different preference each person has;...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,022 - RM1,856 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#26 Spa Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Business Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
348 questions
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Questions? Get answers from GR Solaris Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool and ocean views are more available for the timeshare owners.”
 of 5 bubbles 536danat, 17 Jan 2017 | Read review
“rooms on the pool side were quieter! Bring small bills for tipping ( which goes a long way!)”
 of 5 bubbles 409bonnieb, 12 Jan 2017 | Read review
“ocean view not lagoon no jacuzzi think 2nd floor”
 of 5 bubbles lynnm712, 12 Jan 2017 | Read review
“Rooms near the elevators are noisy. Ocean front are the best. Ocean view are OK. Some rooms look out on the hotel next door.”
 of 5 bubbles evanderpoe, 4 Jan 2017 | Read review
“Order poolwiew”
 of 5 bubbles C6475TJtonyh, 31 Dec 2016 | Read review
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