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Gran Caribe Resort

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#32 of 181 Hotels in Cancun
Certificate of Excellence
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7,358 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Caribe Resort
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Showing 5,459: English reviews
Reviewed 5 days ago NEWvia mobile

My boyfriend and I decided to visit this resort for the second time and it did not disappoint! The food was great, service was awesome, and the view was amazing! The entertainment staff were very friendly and awesome! Specifically, Sara. She approached me one morning to join in on a yoga class. Though, I declined the offer, we chatted everyday...

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Helpful?
1Thank Tonya W
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Tonya W, Thank you very much for selecting Gran Caribe Resort Cancun for your well-deserved vacation and for taking the time to share your experience. We are very happy to know you had an excellent stay and that you were especially fond of the great service provided by our great staff specially by Sara in entertainment. All our team...

Western Ireland, Ireland
Reviewed 5 days ago NEW

This was our first ever all inclusive holiday. We stayed for nine nights and had a great time. On arrival we were shown to our junior suite with sea view on the third floor. There was a bad smell of must but the smell in the room was even worse.On the balcony if you stood on one leg and leaned...

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Helpful?
Thank kmol2016
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear kmol2016, It was an honor to host you and to serve you at Gran Caribe Resort Cancun. Thank you very much for sharing your complete review through this public resource that shows our future guests what to expect when visiting us. We are very pleased to know you had a wonderful time, while enjoying the room you were upgraded...

Reviewed 1 week ago via mobile

I went to my best friend's wedding to this hotel and they treat me terrible, first I arrived early to the hotel, the date was at 3:30 and I arrived at 3, we asked for someone who could take our car and they asked us to park it by ourselves I was supposed to meet my sister down the elevators...

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Helpful?
1Thank Valeria M
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Valeria Moreno, Thank you for your candid review on Trip Advisor. I would like to explain more so you and our future visitors feel comfort in the knowing of our strict security and exclusivity offering towards the guests staying in the resort. The wedding guests are always invited to arrive 30 minutes earlier. We don't have Valet Parking services....

Davie, Florida
Reviewed 1 week ago

I was on room 2144 we my family husband and two kids. I just want to complement on great services by Ana Rosa Tec, del Restaurant Sunset she was amazing always pleasant, happy willing to do more. She definitely made our stay the be the best we always looking forward to eat and ask for Ana Rosa Tec.

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Helpful?
2Thank cesare19692016
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear cesare19692016, Thank you for your feedback on Trip Advisor. I am very happy to know that you had a good experience with us and that Ana Rosa was able to truly represent our core values and ensure that you and your family had such a wonderful time in Cancun. I am looking forward to welcome you again. Kind regards,...

Reviewed 1 week ago via mobile

I went to this hotel few times and the place is beautifull, great location in the hotel zone, the animation there is awesome! I would give a special mention to Sara, she is a great animator, always energic and smily, she will make you wanna go back to this hotel! Food is good, it's a great hotel for family or...

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Helpful?
1Thank Pat D
Matias K, Director General at Gran Caribe Resort, responded to this review

ear Pat D, Thank you very much for you excellent rate on Trip Advisor. I truly liked your review, after being here a few times, all I can say is that this is what I mean by being focused on amazing customer service and memorable experiences. Thank you for letting us know your opinion. I will be happy to share...

Toronto, Canada
Reviewed 1 week ago

Good food, clean and good location. Mom's getaway for 5 days so could have used some more nightly entertainment without having to leave resort to go to a club/bar. Walked to the market, love that we didn't have to make reservations for dinner, just show up and put your name in. Beach service was great, great time !

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Helpful?
Thank Angela3333
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Angela3333, Thank you for you review on Trip Advisor. We are happy to know that you had such a fun vacation, enjoyed our facilities and all that we have to offer. I truly appreciated your feedback and recommendation, we always listen carefully at what our guests have to say. We are looking forward to welcome you again. Kind regards,...

Chicago, Illinois
Reviewed 1 week ago

Just came back from 5 day vacation over Thanksgiving in United States. Here are the good and bad. Background: Been in Cancun more than a handful times, and been to AI resorts at least 10 times. First time in Gran Caribe, a family trip with kid. Booking: Big thanks to Gaby who does the internet correspondences. She responded to my...

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3Thank ORD2012
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear ORD2012, Thank you for your detailed review on Trip Advisor. I appreciate your feedback and want to apologize or the inconveniences that you encountered, I am surprised with the detailed describes. Rest assured that the family suites will be carefully inspected. It is truly nice to know that you enjoyed the resort and everything that we have to offer....

Washington DC, District of Columbia
Reviewed 1 week ago

My wife and I took our three daughters (aged 11, 9, and 7) for a full week. We were in a one-bedroom suite (bunk beds for the girls), until a roof leak about halfway through forced a change. The hotel was good about it. They upgraded us to a bigger, nicer suite for no extra cost. The staff was very...

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Helpful?
1Thank jgroce2016
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear jgroce2016, Thank you for your review on Trip Advisor. You truly had an amazing time while you where exploring and touring around Cancun. I am sure that this review will assist our future visitors into what to expect about downtown and Cancún in general. Thank you! I am very happy to know that the staff was accommodating and responsible...

Reviewed 1 week ago via mobile

Came with my girlfriends literally last minute trip, very accommodating, good value for sure... not far from airport... not the best I've stayed in, relatively small compared to other resorts but staff was very kind, especially Filly... came into Pescatore restaurant- informative, fun and put up with three rambunctious ladies...he really exceeded our expectations :)

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Helpful?
1Thank Tiffany P
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Tiffany P, Thank you for your review on Trip Advisor. We love to receive feedback and hear about the experience of our valuable visitors. I am happy to know that Fili went above and beyond to exceed your expectations. We are all about service and creating memorable experiences. I hope that you visit us again so we are able...

Illinois
Reviewed 1 week ago

Spent 5 nights here over the Thanksgiving holiday. It also happened to be my husband's birthday and they asked during check-in if we were celebrating any special occasion. They decorated our room with balloons, towel animals, chocolates & cake so that was nice. We had a beach front walk-out room, but the first room they gave us we were not...

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Helpful?
1Thank jepolaine
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear jepolaine, Thank you for your detailed review on Trip Advisor. I am happy to know that your husband received a nice surprise from the staff, I hope he liked it. Also it is good to know that you were offered other room choices and got what you preferred. It is just a dream to be right on the beach!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM948 - RM2,466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Odigeo and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
582 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front, or atleast Ocean view.”
 of 5 bubbles M9798KZravik, 7 Dec 2016 | Read review
“rooms facing ocean and pool are nice”
 of 5 bubbles trevorh477, 3 Dec 2016 | Read review
“Rooms with a sea view are best as I believe rooms facing out on to the road have the noise of a large generator to contend with.”
 of 5 bubbles kmol2016, 2 Dec 2016 | Read review
“the family suite was very nice it had a nice king bed and three bunk-beds”
 of 5 bubbles cesare19692016, 30 Nov 2016 | Read review
“There were rooms with little balconies right over the beach. If we had to do it over again, I would have wanted to stay in one of those.”
 of 5 bubbles jgroce2016, 29 Nov 2016 | Read review
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