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Gran Caribe Resort

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7,781 Reviews from our TripAdvisor Community

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Showing 5,750: English reviews
Jersey City, New Jersey
Reviewed 5 June 2011

This resort was chosen as part of a destination wedding that never even happened. In the beginning we thought it would be cool to take the the advice of the presumed "bride", and book a room in the same hotel the wedding was, without alot of reseach. What we didnt know was the date of the wedding was right smack...

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Helpful?
1Thank RubyCNJ
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your comments, they mean a lot to us as we consider every one of them to improve in all aspects We hope to have the opportunity of welcome you back in the future to change your perception of us.

MO
Reviewed 2 June 2011

I have travelled many times to Cancun but this is the worst trip ever. This is not a family resort at all!!!! No service at pool area!! No crowd control at night when people are coming back from bars = very loud all night = no sleep!!

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3Thank sc872
Matias K, Director General at Gran Caribe Resort, responded to this review

We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.

Van Buren, Arkansas
Reviewed 1 June 2011

Pablo, a server at Gaviotas Restaurant, was excellent. The captain waiter at Gaviotas was Virdiana Orozco, and she was great. Julio at the towel stand was HOT! The Lifegaurds on the beach were very friendly and loved to exercise in front of the beach goers. The beach servers Maclavio and Daniel were very attentive.

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Thank Kristina1721
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun We truly appreciate when a guests takes their time to share with us their “Gran” experience! Once again, thank you and we hope to see you again very soon!

Lincoln, Nebraska
Reviewed 31 May 2011

We just got back from our Honeymoon! We were there May 16-May 23, 2011. This was a wonderful Resort & I recommend it to anyone! The people there couldn't be nicer. Our favorite Restaurant was Gaviotas. Jose, Javier & Fermin were our favorites!! The food & selection was great! We had a wonderful time for dinner at Maria's...Berto was great!...

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1Thank Ruppertboy
Matias K, Director General at Gran Caribe Resort, responded to this review

Gracias for taking part of your valuable time to share with us your experience, We are very happy to know that you had a fabulous vacation with us Once again, thank you and we look forward to welcoming you again very soon!

Reviewed 31 May 2011

Personel at check in counter were rude. We were there for a wedding and everyone in our group were given the wrong room. We didn't get the room that we had pre booked months in advance and when we complained they said that this is the only room they had and that was that.

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Thank snl630
Matias K, Director General at Gran Caribe Resort, responded to this review

First and foremost thank you for taking the time on writing us your comments, we take into account each of them to improve in all aspects. We hope you give us the honor to receive it again to improve your experience and enjoy a great vacation.

Leicester, United Kingdom
Reviewed 29 May 2011

Myself and my friend read review after review before booking this hotel and we were so glad we did....it was excellent from start to finish.. Do not listen to those who say the food was bad, the food isnt the same as you have back home...YOUR IN MEXICO!!!We enjoyed the japanese the most but all the others were just as...

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1Thank vivalamexico2011
Matias K, Director General at Gran Caribe Resort, responded to this review

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review! See you soon!

Milwaukee, Wisconsin
Reviewed 28 May 2011

We stayed at there Gran Caribe for our Destination wedding in May. We brought 41 people with us, so my concern was to make sure each of my guest were well taken care of and enjoyed themselves. Well, this resort did not dissapoint! My husband and I stayed there a few days before our guests arrive and we experienced the...

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3Thank Dtuck2
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again.

Dallas, Texas
Reviewed 27 May 2011

We got alot more than we expected. We booked this trip 6 months before the travel date and got a really good deal. Once we arrived, I was shocked that this was such a nice, new, clean, resort with a great layout. It had more of a homely feel, not a tower with a bunch of stacked rooms. We stayed...

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1Thank Kilkenny99
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.

Orem, Utah
Reviewed 27 May 2011

Came for 5 nights 6 days and was very impressed. Our group of sales people loved the resort, staff, food and the beach! The staff was always cleaning the place and was so friendly, from Lily a hostess, to Hector at the Albatross. They went the second mile in giving me quick Spanish lessons, to helping with the resort. The...

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5Thank CSS77
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

New York
Reviewed 26 May 2011

I stayed at the Gran Caribe Real from May 17-May 24th. I fully enjoyed and took advantage of what the property had to offer. I went to the pool once but who wants to go to the pool when you have a magnificent beach with plenty of beach chairs. I went with my boyfriend so I was concerned there would...

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1Thank 181girl
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM950 - RM2,213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Despegar.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#22 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
731 questions
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Australia
Dublin, Ireland
10 days ago
Preston, United Kingdom
2 months ago

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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only ask for the third floor or higher. The junior suites have the best (partial) ocean view.”
 of 5 bubbles newenglishman, 29 Mar 2017 | Read review
“Rooms to the north have ocean view and are a little quieter, away from the pool.”
 of 5 bubbles klknock, 26 Mar 2017 | Read review
“Go for the more expensive rooms if you need a view”
 of 5 bubbles danpX2780DC, 26 Mar 2017 | Read review
“GRAN MASTER 1-BEDROOM SUITE is great for families with 3 kids !”
  • View from top floor balcony
 of 5 bubbles Czech5, 24 Mar 2017 | Read review
“I don't think that there is a bad room but ocean view is probably the best”
 of 5 bubbles rockstar1960, 22 Mar 2017 | Read review
5 of 5