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Gran Caribe Resort

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7,626 Reviews from our TripAdvisor Community

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Showing 5,630: English reviews
Grand Blanc, MI
Reviewed 2 February 2011

My husband and I stayed for five days at the Gran Caribe Real with our kids aged 10, 8 and 5. We had a family suite and found the room very clean with everything we needed. There was a bit of a musty odor that would clear when we could leave the patio door open, no biggie though. Our patio...

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4Thank GBMomof3
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards

Victoria, Canada
Reviewed 2 February 2011

We stayed at the gran caribe in early Jan '11. Our stay was fabulous! We were are a larger group..8 plus a toddler and it was awesome! During the day we relaxed by the pool or the beach, the service was great. Alejandro was a favourite of the pool/beach bar staff. The activity crew: Miguel, Andrea, Bierfly, Omar, Dana were...

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1Thank rebeccabh
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!

Ottawa, Canada
Reviewed 2 February 2011

We were vacationing at Gran Caribe Real Resort & Spa in Cancun Mexico,, and it was my aunt's birthday and Miguel Tapia from the entertainment team showed us a great time,,, It's my second time at this location and I will return again and again, Miguel Tapia showed escorted us to the bar Daddy'O and he made sure we were...

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2Thank Nicole1969
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun We truly appreciate when a guests takes their time to share with us their “Gran” experience! Once again, thank you and we hope to see you again very soon!

Edmonton, Canada
Reviewed 1 February 2011

Upon check-in our reservation was not what we had thought we booked so being weary travelers we were shuffled from room to room and eventually settled in. We had really hoped for rooms either adjoing or at least close together. Needless to say we were in separate buildings which we weren't thrilled about at first, but in the end it...

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1Thank kimmimac
Matias K, Director General at Gran Caribe Resort, responded to this review

Gracias for taking part of your valuable time to share with us your experience, We are very happy to know that you had a fabulous vacation with us Once again, thank you and we look forward to welcoming you again very soon!

Edmonton, AB
Reviewed 1 February 2011

We returned for a second visit to the Gran Caribe, after visiting last year. This is a family oriented resort with exceptional service, fantastic beach access, and lovely rooms. You will not find a cleaner resort anywhere, and the service from everyone will spoil you for travel anywhere in the US or Canada. We have two young children (9months and...

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4Thank edmom
Matias K, Director General at Gran Caribe Resort, responded to this review

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review! See you soon!

Racine, WI
Reviewed 31 January 2011

We recently returned from a week at GRC. We have been members for about 5 years, and that is our biggest complaint about this resort. It seems that once they have you you are no longer treated with the same consideration as the non member guests that they are trying to reel in. I upgraded our room to 6th floor...

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1Thank doofsma1
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your honest and detailed feedback with us. Once again, thank you for your feedback and we sincerely hope you will allow us another opportunity to host you in order to provide you with the...

Iola, Wisconsin
Reviewed 30 January 2011

First off, this is NOT our first time to Mexico. We have been 9 times, and love it!! We have stayed at a different place every time, and have never had a bad time - EVER!! Well, that sure changed. This is a time share resort, with all their energy going into trying to SELL the property. Not worrying about...

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3Thank T-birds4
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much sharing your recent experience at Gran Caribe Cancun. We are very sorry to read that we were unable to meet your experience during this visit. We sincerely hope you will allow us the privilege of hosting you again in the near future and provide you the excellence of service you and all our valued guests reserve.

Chicago, Illinois
Reviewed 30 January 2011

We arrived today traveling with 2 childern, 3 and 5 yrs old. The two double bed junior suite we booked at the hotel's website was not available. No big deal as far as the desk is concerned. Their opinion is that all we were guaranteed was ocean view. Kids are sleeping together on the equivalent of a twin futon for...

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1Thank ColdEscaper
Matias K, Director General at Gran Caribe Resort, responded to this review

We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel.

boston, ma
Reviewed 29 January 2011

As I get ready to shovel more snow in Boston, I look back fondly on our Cancun trip (Jan. 16-23) We travelled as a group of six. My wife and I, our 11 and 9 year old daughters, my wife's parents, all partook.. This is our 7th year taking a winter vacation together, our second consecutive to the Gran Caribe...

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3Thank paulfromboston
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again.

forest of dean, England
Reviewed 29 January 2011

Ok let me start by saying that this was my 4th time back to Gran Caribe and already I have booked for August! The great thing about this hotel is the staff, everybody always makes you feel so welcome,. Charlie is the best bar man, very funny and always happy! All the waitresses are very polite and will recomend different...

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1Thank x4xjessturx4x
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM927 - RM2,486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#22 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#28 Romantic Hotel in Cancun
#28 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
675 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for a room facing the ocean in the middle of the horseshoe.”
 of 5 bubbles gilk057, 21 Feb 2017 | Read review
“6th floor upgrade worth the extra”
 of 5 bubbles tomgQ8191ML, 20 Feb 2017 | Read review
“Ocean front rooms are a must in Cancun.”
 of 5 bubbles jerryk226, 19 Feb 2017 | Read review
“I think I would have perferred a walk up off the beach or a beach view.”
 of 5 bubbles lalablue426, 17 Feb 2017 | Read review
“The walk out ocean front room is well worth the additional cost”
 of 5 bubbles 251jimv, 16 Feb 2017 | Read review
5 of 5