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City Express Cancun

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City Express Cancun
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233 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Chicago, Illinois
1 review
Reviewed 1 July 2016

The room I was staying in smells really bad. It's like they just rushed and gave us any type of room, really sad!!! I was just ready to go home the next day. Not good at all. The housekeeper tried to spray air freshener, but still no luck.

Review collected in partnership with this hotel

Helpful?
Thank 702nickiec
Calgary, Canada
Level Contributor
10 reviews
3 hotel reviews
Reviewed 9 February 2016

We had to check into this hotel as my husband was at the hospital across the street and we needed a place to stay for one night. This place was very clean and included free wifi and a breakfast. All for just over $100.00 cdn. This place was very modern looking and very clean we were really impressed. The front... More 

Helpful?
Thank Wendy12353
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear Wendy12353: Thank you for sharing your valuable comments with the tripadvisor community. It’s such a pleasure to have been given the opportunity to serve as you deserve at Hoteles City. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. At Hoteles City your needs are known and attended with... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2016

Spent $75USD on the "suite" because we wanted a little comfort after an all night flight. I feel like it's never a good sign when you have to take the elevator DOWN to your room from the front desk. Maybe that was a quick bit of foreshadowing. The room was definitely not "suite" status. It was downstairs and a few... More 

Helpful?
Thank nons936
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear Non S: Please accept my sincere apologies for the inconveniences you were put through in your room. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we... More 

Travellers are raving about these Cancun hotels

Sterling, Virginia
Level Contributor
3 reviews
Reviewed 1 February 2016

Had to stay in Cancun a couple of extra days due to the resent Winter storm in the North East Region of the US, Our flights were canceled. After inquiring around this one was the closest that had available rooms. Did not want to waste to much time calling around other hotels. Cost was about $70.00 US after peso conversation,... More 

Helpful?
Thank John F
Iliana A, Guest Relations Manager at City Express Cancun, responded to this review

Dear John F: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest... More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 October 2015 via mobile

The rooms never seem to be cleaned. The last time there was poop on the toilet seat. Went to check in there tonight. The price was cheaper online. I went to book it on there website in front of the staff.. And the told me they wouldn't receive the payment until the next day.. So that means we couldn't stay... More 

Helpful?
Thank Livelaughlovebeach
marlen c, Guest Relations Manager at City Express Cancun, responded to this review

Dear Guest, On behalf of City Express Cancun we would like to offer our most sincere apology during your past stay, we received your satisfaction survey but we do not have any further information, we would like to know more about the situation you experienced, can you please contact us at atencionaclientes@hotelescity.com thank you in advance for your prompt response. More 

Playa del Carmen, Mexico
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2015 via mobile

This is the third time I have stayed at city express company and It wasn't bad but it could be better. I got ready early in the morning and two times when I've tried to eat something the buffet wasn't finished (6:40am). So in my whole week I just tried once the food, the made service was perfect, unfortunately I... More 

Helpful?
1 Thank Jeaneen C
marlen c, Guest Relations Manager at City Express Cancun, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the restaurant service, this kind of comments help us to improve our... More 

Dangriga, Belize
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2015 via mobile

Its my third stay at City Express in different locations. Did not get dissapointed yet. Fair price, great service, very clean and organised with taste. Breakfast very good, with variety of bread, cereal, fruits, drinks,buffet style. Big mall across the street. Taxi $3 to many attractions, bus near by $1 to Hotel Zone, beach and to the Wet'n Wild -great... More 

Helpful?
1 Thank Luimar99
marlen c, Guest Relations Manager at City Express Cancun, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Miami, Florida
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 March 2014

the hotel was terrible, it felt like a prison. I had to stay two nights, i checked out the following morning. the pillows were terrible super lumpy could not sleep. no room service, you had to call for pizza because they do not offer room service. while its centrally located in cancun, its not worth it. i think there were... More 

Helpful?
1 Thank reynaldo r
Oslo, Norway
Level Contributor
110 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 9 February 2014

Same as the other city express hotel in campeche this one is also quite new hotel with big rooms. It is located in down town cancun. Long way from beach. There is a big shopping mall in front of the hotel. it has a little swimmingpool. Breakfast very basic. Nobody cleans the table. And the staff are rud, unfreindly and... More 

Helpful?
Thank Fershtet
Marlen C, Guest Relations Manager at City Express Cancun, responded to this review

Dear Guest, thank you very much for contacting us, we want to apologize for what happened to the difficulties experienced during your stay, as we had a problem in the system and staff misunderstood. rest assured that I talk to the staff involved for this to not be repeated again expect us the opportunity to have you again to see... More 

Bogota, Colombia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2013

The friendliness of Mexican people is always nice...here they could push it up a little. It is overall clean but the pillows could be changed! The airconditioning in the lobby broke down and the air would not flow because they only opened 1 door....there was no effort from the front desk or the security to open windows or other doors... More 

Review collected in partnership with Iberostar

Helpful?
1 Thank TomasNeu
ControlCalidad, Guest Relations Manager at City Express Cancun, responded to this review

Good afternoon Tomas, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about City Express Cancun

Address: Mza. 1 Calle Nichupte S.M. 8 Lote 4 | entre Av. Tulum and Av. Bonampak Col. Centro, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM246 - RM447 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Cancun 2.5*
Number of rooms: 105
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Also Known As:
City Express Cancun Hotel Cancun
City Express Hotel Cancun
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Questions & Answers

Questions? Get answers from City Express Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right across from the American-Med Hospital!”
 of 5 bubbles Wendy12353, 8 Feb 2016 | Read review
“Maybe if you get the most expensive room in the place, you MIGHT be ok, but I still doubt it.”
 of 5 bubbles nons936, 6 Feb 2016 | Read review
“Ask to inspect the room before paying !”
 of 5 bubbles JohnF560, 31 Jan 2016 | Read review
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