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Oasis Palm

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Oasis Palm
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2,648 Reviews from our TripAdvisor Community

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Showing 904: English reviews
Reviewed yesterday NEWvia mobile

Oasis has a great atmosphere: pools that are clean and appealing, lots of fun and action, gorgeous beach. The place they fall short is food options. As an all inclusive, they fail to physically meet the needs of the guests. They clearly need to provide more dining options. The first night I was there, I was on line ( yes,...

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Thank Kyemma
A TripAdvisor Member
Level Contributor
31 reviews
8 hotel reviews
10 helpful votes
Reviewed yesterday NEWvia mobile

Spent a week here. Price was good as a package with flight. Room was very nice. Enough pool area considering can also use infinite pool at grand oasis palm. Two buffet restaurants. For families international restaurant is good since has a nice serving area for young children. But noisy inside. Best to sit on patio if weather warm enough. We...

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Thank A TripAdvisor Member
London, United Kingdom
Reviewed 3 days ago NEW

We booked this as a cheap package deal for a week, so really cant complain too much. It is very much a budget resort hotel catered to the masses. Whilst the pool area was nice, if a little rowdy, i found the food to be very very poor. The buffets were exceedingly bland with minimal choice for vegetarians. When eating...

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Thank niraj n
Reviewed 4 days ago NEW

We were at the Oasis Palm from Feb 2-9 and our toilet broke. We were charged for this even though it was NOT our fault ($160 USD). We complained and spoke to the gentleman in charge of complaints. They agreed to reduce the amount to $114 USD BUT when we came home, the FULL amount of $160 USD was charged...

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Thank Lisa T
Reviewed 1 week ago

I was very skeptical staying at this resort because of all the bad reviews. We were "forced" to stay here because of a timeshare screw up, but we already had our flights and needed somewhere to stay. I'll start by saying that the room was clean but very old and dated. It smelled old and the shower was kind of...

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Helpful?
Thank Andrea L
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Andrea, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

ON canada
Reviewed 2 weeks ago via mobile

I was only here on a day pass from a sister hotel. So my review is based on the beach, activities and some restaurants. The animation department seemed to do a fantastic job with the kids. This is a family resort. If you don't want to be around kids don't stay here. Grounds were kept very clean and had two...

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1Thank cdnhotdog
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for your comments, we are very glad your day was great at our resort. We work very hard to create great experiences for our guests to have an incredible time, so we are happy that you notice how dedicated our amazing staff is. We hope to see you again very soon, best regards. Adelaida...

Reviewed 2 weeks ago via mobile

Everything was very good. Food,pool ,kids pool ,hospitality beautiful beach. Loved it. Highly recommend it. Don't understand the negative review. If you find any problem in case they are 24 hours ready to solve it. I wanted a mini bar for my baby medicines and they upgraded my room for that. It's on the city close to every thing and...

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Helpful?
Thank Megha B
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Estimada Megha, We are more then glad to read such positive comments about your vacation with us, it is a pleasure to know you enjoy our facilities restaurant and of course our excelent service. It is our duty and great pleasure to give our guests everything they need and to make sure they have unforgetteable vacations. We work very hard...

Edmonton
Reviewed 2 weeks ago

Once again we had a wonderful vacation at the Oasis Palm. Excellent variety and quality of food. Live entertainment each evening. This was my husband's 75th birthday and they treated him like royalty. Rooms are very clean. Lots of entertainment for children although that did not apply to us. If you go there as a family you will be pleased....

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Helpful?
Thank Donna W
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Donna, Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us. We are delighted to know that you enoyd our many activities and entertainment. It is gratifying to receive such great comments regarding our food; we work hard to make...

Buenos Aires, Argentina
Reviewed 2 weeks ago

Having rather unwisely read too many reviews regarding this hotel before setting off, we were somewhat concerned about what to expect. We arrived early evening and checked-in without incident. We were told about the extra charges if we opted to use the WiFi and/or the Safe Deposit Box. This was exactly the same as indicated on their website. Our room...

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Thank PatrickASGwatkin
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Patrick, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We appreciate your feedback during your last stay as it is very important...

Oakbank, Canada
Reviewed 3 weeks ago

We had a another great 2 week holiday at the Oasis Palm! We have been coming here for many years and each vacation surpasses the last! The staff here if very friendly and happy! The food is great, fresh with lots of variety and the waiters in the buffet really seem to enjoy what they do. The hotel, rooms,grounds and...

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Helpful?
Thank hoover2017
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as guests again. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at home. It...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM802 - RM1,444 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#51 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
251 questions
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Questions? Get answers from Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer the higher views for scenery”
 of 5 bubbles lisatY9277IU, 16 Feb 2017 | Read review
“If you want an early bedtime get a logo on view as it is more quiet.”
 of 5 bubbles donnaw51, 31 Jan 2017 | Read review
“High floor overlooking lagoon for quiet rooms. ”
 of 5 bubbles PatrickASGwatkin, 31 Jan 2017 | Read review
“The view was lovely from the higher ocean view room”
 of 5 bubbles Zosah, 30 Jan 2017 | Read review
“Rooms on the ocean hear the night music.”
 of 5 bubbles marysX3727TI, 28 Jan 2017 | Read review
5 of 5