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Oasis Palm

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2,694 Reviews from our TripAdvisor Community

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Showing 922: English reviews
Mulberry, Florida
Reviewed 30 March 2014

I would not even put a dog here. This was the worst experience I have ever had on vacation. They are the rudest people I have ever met in my life. The resort ran out of towels. The air condition leaked all over. We had a aluminum piece of pipe for the sliding door to the patio no locks on...

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Thank Bob C
Fort Washington, Maryland
Reviewed 30 March 2014

i am 22 and 3 of my friends and i went for spring break 2014 and the resort was terrible! the food was gross! the bars closed early and opened late! after our first night we were unable to receive towels. this trip was"all inclusive" but we paid for EVERY amenity! we would never return to Oasis Palm Resort. the...

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1Thank soicee313
Atención C, PR at Oasis Palm, responded to this review

Dear Guest: We sincerely regret that you have had this negative experience at one of our hotels. Please note that your comments will help us improve the service and thus fulfill the highest expectations of our guests in our facilities. We reiterate that we are always looking to get in touch with you and your comments are always taken into...

Boston, Massachusetts
Reviewed 30 March 2014

Oasis Palms was a great choice for my spring break vacation. I was scared at first after reading all the negative comments prior to my trip. But once I got there it was a different experience. The food was great, staff spoke English, and the rooms were comfertable. If you are traveling on a budget, Oasis Palms is a good...

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1Thank Masill M
Atención C, PR at Oasis Palm, responded to this review

Dear Masill: It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable. Our staff is always working hard to satisfy our guests so they can have an amazing experience. We hope to have the honor of welcoming you once...

New London, Wisconsin
Reviewed 29 March 2014

Here is my honest opinion of the Oasis Palm; It is definitely worth what it costs! I was worried after reading some of these reviews but I can actually say that it is definitely not the rundown place that some people make it out to be. The rooms are comfortable and well air conditioned. The pool is big and open...

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Thank David S
Atención C, PR at Oasis Palm, responded to this review

Dear David: We are flattered to know that your stay with us has motivated to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences in our guests for you to remember our hotel...

Reviewed 28 March 2014

In general it's a nice hotel for its price. Room cleaning is fine,never had problems with service and stuff. Food is also quite alright. Were good activities, animation team of the hotel is brilliant! Especially wanna thank Allan and Carlos, very friendly and helpful persons!

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Thank Alice H
Atención C, PR at Oasis Palm, responded to this review

Dear Alice: Thank you very much for your kind and positive review. We are glad you spent your holiday in our hotel and that you enjoyed your stay with us. It is a pleasure to serve you and make your stay with us an unforgettable experience. Best regards.

Reviewed 27 March 2014

It was our first time in Mexico, I loved Cancun, I can live there, perfect weather, not too hot not too cold, I guess it is because we visited Cancun during spring break ( for those who dont know it is in March). Oasis group has couple of hotels in Cancun we have stayed in Grand Oasis Palm All Inclusive...

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1Thank Sinem B
Atención C, PR at Oasis Palm, responded to this review

Dear Sinem: We are pleased to greet you at the same time thank you for choosing our hotel during your visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. It is a pleasure to serve you and make your stay with us an unforgettable experience. Hope to see you again soon....

Minneapolis, Minnesota
Reviewed 24 March 2014

Rooms were ok aside from leaky windows and water in the shower couldn't decide if it wanted to be burning hot or freezing cold. We did have a beautiful ocean view though! Food was either really good or not good at all, would've been nice to have a little more family friendly variety of food being we had a little...

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Thank Alyssa L
Atención C, PR at Oasis Palm, responded to this review

Dear Alyssa: We appreciate the comments made to us through this medium. Your review motivates us to give our guests a high quality service. We are delighted to have met your expectations and that your stay has been pleasant. Hope to see you again. Best Regards

Fort mcmurray
Reviewed 23 March 2014

I just stayed at this resort for 7days. This is ranked #1 worst resort I have ever stayed in before. The service is very poor I don't even know where to start. They claim it's an all inclusive resort which is Mis leading since you have to pay for extras such as mini bar items and specific alcohol. The water...

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3Thank Jazn8
Atención C, PR at Oasis Palm, responded to this review

Dear Jazn: We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Furthermore, we would like to let you know we are very committed with our guests, and the staff is dedicated to understand,...

Washington DC, District of Columbia
Reviewed 19 March 2014

I booked this via CheapCarribbean and I have to say this is a 0/0 but chose to be nice to give it a "terrible" rating. Cancun is close to perfect in terms of beauty, food, and fun, but this hotel would have you thinking otherwise. The oceanfront property is actually near a BAY not the crystal blue waters you would...

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2Thank traveljunkie4706
Atención C, PR at Oasis Palm, responded to this review

Dear Guest: We sincerely regret that you have had this negative experience at one of our hotels. Please note that your comments will help us improve the service and thus fulfill the highest expectations of our guests in our facilities. We reiterate that we are always looking to get in touch with you and your comments are always taken into...

Okotoks, Canada
Reviewed 18 March 2014

Recently stayed at Oasis Palm for a week. The room was not at all what pictures showed as it is fairly rundown. The toilet moved when you sat on it and they have a water pressure problem so when you are in the shower you keep getting a shot of scolding water followed by freezing then back to normal.we did...

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2Thank HelenF8480MS
Atención C, PR at Oasis Palm, responded to this review

Dear Helen: We regret this news and be advised that your comments are being channeled to the appropriate area of ​​our hotel. Also we confirm our commitment to our guests is to improve our service every day. No more for now we welcome your feedback. Best regards.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM768 - RM1,262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#50 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
268 questions
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Questions? Get answers from Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at a different hotel”
 of 5 bubbles lbmccown, 26 Mar 2017 | Read review
“Don't stay here.”
 of 5 bubbles jocelyn398, 22 Mar 2017 | Read review
“I think the higher (to the 8th) floor the quiter it will be.”
 of 5 bubbles lauralety, 22 Feb 2017 | Read review
“Prefer the higher views for scenery”
 of 5 bubbles lisatY9277IU, 16 Feb 2017 | Read review
“If you want an early bedtime get a logo on view as it is more quiet.”
 of 5 bubbles donnaw51, 31 Jan 2017 | Read review
5 of 5