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Emporio Cancun

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Blvd. Kukulcan, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$156
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Free cancellation until 27/12/21
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Traveller (3017)
360
Panoramas (10)
Room & Suite (715)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 05/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 273 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish

Location

Full view
87Good for walkers
Grade: 87 out of 100
23Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
3864Reviews444Q+A100Room tips
Traveller rating
  • 2,236
  • 934
  • 387
  • 145
  • 162
Time of year
Traveller type
Language
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Selected filters
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  • English
Popular mentions
oalvelo wrote a review 18 Sep
Providence, Rhode Island38 contributions1 helpful vote
+1
Best time ever, so clean. Staff is very attentive. The bellboys are the best, Gabriel, Enrique, Ricardo and all the others are very respectful and helpful. I highly recommend getting the room w the swim up pool overlooking the beach, you will experience the most beautiful sunrise in all of Mexico. QUE VIVA EL TEQUILA! This is the best time to visit, no crowds and not many kids at all.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Not recommend for lazy people, lots of stairs.
See more room tips
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Dear oalvelo Thank you very much for sharing your comments which are a great incentive for all our staff and thank you for mentioning the excellent team of Bell boys commanded by Gabriel, Enrique and Ricardo who gladly hope to assist you again. We wait for you soon Sincerely Omar Vázquez Gaytán Managing Director
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Kinga M wrote a review 15 Sep
1 contribution
Service by Maria Jose Carillo and Rogelio Perez was great. Wonderful customer service and hospitality. Definitely recommend. Came here during Mexican Independence Day and was pleasantly surprised with the special menu option which i would have never tried anywhere else. A must try.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Dear 264kingam Thank you for sharing your comments and for mentioning Maria and Rogelio, two of our stars in the service. We hope to have all your family and friends again. Sincerely Omar Vázquez Gaytán Managing Director
Read more
carlos wrote a review Aug 2021
Jersey City, New Jersey1 contribution
+1
We recently stayed at Emporio Cancun and had a great time. The resort was very clean and beautiful. We enjoyed lounging at the numerous pools particularly the swim up pool in front of our room. The food at the buffet restaurant and the pools was very good. The food at the Italian restaurant however was terrible - very bland and almost inedible. The drinks were not great throughout the bars - they all tasted like a glass of juice full of sugar and no liquor. The best part of our stay was our server Mercedes Cano! She was very pleasant, sweet and accommodating. She always had a smile on her face and was a pleasure to speak to. Thank you for your serving us during our stay Mercedes!
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Date of stay: August 2021Trip type: Travelled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 3 weeks ago
Dear mckaylac390 Thank you for sharing your experience at Emporio Cancun and for mentioning Mercedes Cano, to whom we will send your congratulations. We hope to continue counting on your preference. Sincerely Omar Vázquez Gaytán Managing Director
Read more
Mckayla C wrote a review Aug 2021
2 contributions
Maria from the restaurant near the pool is amazing she was nice and curteous. She was prompt with our orders and remembered our names. She’s awesome and we thank all the restaurant and hotel staff for their hospitality and kindness.
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Date of stay: August 2021
Value
Cleanliness
Service
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 3 weeks ago
Dear mckaylac390 Thank you for sharing your experience at Emporio Cancun and for mentioning Maria, to whom we will send your congratulations. We hope to continue counting on your preference. Sincerely Omar Vázquez Gaytán Managing Director
Read more
Toni G wrote a review Aug 2021
Troy3 contributions
During our recent stay at the Emporio, Cancun, we spent much of our time enjoying drinks and snack foods poolside. We had the most amazing waitress, Mercedes Cano. She was very attentive and remembered our favorite drinks and foods. More importantly, she was pleasant, kind, funny and warm. Mercedes made our time at the Emporio that much more enjoyable. Thank you Mercedes Cano for taking such good care of us! We will never forget you!
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from omar vazquez, Guest Services / Front Office at Emporio Cancun
Responded 20 Aug 2021
Dear Guest , We are so pleased to learn that you had such a great time, thank you specially for commending Mercedes´s performance. We look forward to host you again in the near future. Sincerely,
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PRICE RANGE
US$73 - US$203 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Parque Maya Tours (0.3 km), Mayan Museum of Cancun (0.1 km), and Zona Arqueologica El Rey (0.3 km).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.3 km) and Scorpion’s Temple (4.4 km).