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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,340 Reviews from our TripAdvisor Community

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Showing 1,035: English reviews
Reviewed 2 days ago NEW

I spent one week with my wife there. I can tell you that the view from the pool to the ocean is amazing, is one of the best things of this hotel. Another thing that really caught my attention is the great service they have. I can mention couple of them because there service was outstanding one of the is...

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1Thank Francisco G
Fort Collins, Colorado
Reviewed 3 days ago NEWvia mobile

It was extremely apparent that the management at this hotel could care less about keeping things updated and just clean in general. I've stayed in places half the price that were taken better care of and much cleaner. The only thing that adds any value to this hotel is the beach/ocean front. My room was large but also dirty and...

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Thank Shane R
Saginaw, Texas
Reviewed 4 days ago NEW

Awesome experience!!!! We would definitely love to be back ...we went as a couples mini getaway and we were not disappointed .... The staff were great ,very friendly ,the rooms were very clean and the view was just amazing :)

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Thank josevL1694YS
Reviewed 4 days ago NEW

Came there on Jan 5th for four nights. We arrived at the hotel at 10:30 A.M there was only one staff member behind an old laptop assisting people each person took an hour as the agent kep on going in the back...We finally got our rooms (went with other people) at 4:40 PM we checked the first room and I...

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1Thank Zalmy d
Montreal, Canada
Reviewed 4 days ago NEW

The hotel was very quiet and we liked it The beach is beautiful. The cocktails and the food were good. We appreciated a lot the champagne at Sunset. The hotel was not too far from main activities, but a car was usefull.

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Thank dianelariviere1
Reviewed 4 days ago NEW

The staff of this hotel is what made our stay great! Also it has a great location on the beach and a nice swimming pool. The hotel itself needs to be upgraded as the rooms are small and furniture outdated.

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Thank AnnCathrin S
El Centro, California
Reviewed 4 days ago NEW

Average old Hotel. The Hotel needs a mayor infrastructure renovation and some of the hotel personal is really good and they are doing they're job; but, some really need to get better customer services skills

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Thank K6292GXcristianb
Vancouver, Canada
Reviewed 4 days ago NEW

It looks like the hotel has been under some recent renovations. The hallway was new and clean but some other parts still looked dated. The ocean view room I got was decent, nice bed and pillows, clean washroom. AC worked but in room safe did not. Shower stall had only one partial door, water everywhere when you are done with...

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Thank Tina N
Montreal, Quebec
Reviewed 5 days ago NEW

The hotel is not that expensive, but still not cheap, for this price you might as well stay in an Airbnb. The room was supposed to have a table and two chairs, but there was no table, just chairs. We gor to our room and we had no towels either and they took ages to bring them. My mum was...

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Thank JuanGos
New Jersey
Reviewed 1 week ago NEWvia mobile

Service was SUPER SLOW. Took us 30 minutes online just to check in and put. They only had one person at the front desk doing EVERYTHING! (Car rental, check in/out, reservation etc.) The place has potential, but they should focus more on customer service. Beautiful pool overlooking the ocean.

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1Thank SMorgado

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM455 - RM1,156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
69 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
 of 5 bubbles franciscog5, 20 Jan 2017 | Read review
“Lagoon view rooms are noisy from the street traffic”
 of 5 bubbles 219tinan, 18 Jan 2017 | Read review
“Poolside rooms have the best view”
 of 5 bubbles jerogershealth, 9 Jan 2017 | Read review
“Rooms were quiet as the music stops at a reasonable hour (dark).”
 of 5 bubbles 943murielm, 26 Dec 2016 | Read review
“As in any hotel in Cancun, always try for an ocean view on an upper floor. Our rooms 5202 and 5203 had great balconies.”
 of 5 bubbles _markandtanialee, 27 Nov 2016 | Read review
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