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Holiday Inn Cancun Arenas

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829 Reviews from our TripAdvisor Community

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Showing 345: English reviews
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Fayetteville, Arkansas, United States
Reviewed 3 weeks ago via mobile

We had read some bad reviews, but decided to try it anyway because it was a Holiday Inn. Big Mistake. . Let me say though that it appears that they cater to the locals, everything was in Spanish. All signs, music, menus. . . The bathroom was Tony and filthy with a broken toilet and stopped up shower drain. ....

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Helpful?
Thank Kirby J
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hi Kirby J, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the bathroom, bed sheets, and restaurant just to name a few. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I...

Mexico City, Mexico
Reviewed 20 January 2017 via mobile

Slow service, they won't listen to your needs, and quality food is medium to bad (and also takes ages to be served). Facilities are OK, and I mean only an OK. Employees are neither interested nor pressed to go above your expectations Ah! And don't believe the girl that takes family pictures: you'll take far much better lighted pics with...

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Helpful?
Thank Bruno M
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hello Bruno M, Thank you for choosing the Holiday Inn Cancun Arenas, Mexico and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory and that your expectations were not met. I would want to know more details of your experience, thus I have sent a private message requesting specific information....

Toronto, Canada
Reviewed 17 January 2017

The hotel is above average general Holiday Inn hotels but below average resorts in its class. The buffet is quite poor for an all inclusive in Mexico, but at the end could find decent choices to eat. I tried 2 of their a la carte restaurants and the food was quite good.The pool is small for the size of hotel....

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Helpful?
1Thank uhim64
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear uhim64, Thank you for your feedback regarding your stay at Holiday Inn Cancun Arenas. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can...

Leicester, United Kingdom
Reviewed 16 January 2017

Decided to cash in some Holiday Inn reward points rather than the usual 2 weeks in the Caribbean. A very bad idea. The first room allocated to us might as well as been in the lobby. Not a hope of sleep after 17 hours travelling. A big thank you to the manager for moving us somewhere quieter. To start on...

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Helpful?
2Thank Jon W
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hi Jon W, Thank you for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. Please allow me to follow up on your concerns and have the opportunity to regain your faith in us. I have sent you a private message in...

Reviewed 13 January 2017 via mobile

Wonderful place to stay by beach. Staff and tourists very friendly. Activities every night like bingo.. movie night..etc. Breakfast was fantastic. What a spread!!! Must have omelets. Rooms are so spacious and room service was prompt. Next time in Cancun I'll stay again at the Holiday Inn Arenas on Kukulcan street.

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Helpful?
Thank Linda M
Reviewed 10 January 2017 via mobile

Total waste of money, dont be fooled by false promises on their website. The following were only a portion of the problems we had. No towels in the room, after two calls to reception and 4 hrs later we had to get pool towels ourselves so we could take a shower. The advertised optional a la carte restaurants were not...

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Helpful?
2Thank kangado
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear kangado, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your overall experience was not as pleasant as it should have been. This is not the hospitality service we endeavor to...

Reviewed 5 January 2017

We loved the room we were given. We stayed 4 nights. It had a very nice view of the ocean from our balcony. We loved sitting outside on the balcony and overlooking the ocean. The food was ok. We ate a couple of nights at the hotel but most of the time we preferred to walk down the street to...

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Helpful?
1Thank Scott M
Wellington
Reviewed 2 January 2017

We stayed here for two nights at the end of December 2016. There's not much worth saying that it is good about this hotel. The rooms were ok but somewhat spartan. The wifi in the rooms was slowish. At night noise from people in the corridors could be heard in the rooms. The main restaurant was one of the most...

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Helpful?
2Thank KiwiViajero
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Hello KiwiViajero, Thank you for choosing the Holiday Inn Cancun Arenas, Mexico. It's good to receive an informative review of your visit. I am pleased to see that you found the level of service from our staff to be satisfactory. We aim to continuously deliver our brand standards. On the other hand, I feel concerned that there is an issue...

Reviewed 17 December 2016 via mobile

This is a good place, clean, all services OK, it is not fancy by any means but you can feel nice and cozy at any time. The privet Beach is not big, but is nice. The staff is always willing to help and it has conformable beds. Give it a try

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Helpful?
Thank Ernesto N
HICArenas, Director of Sales at Holiday Inn Cancun Arenas, responded to this review

Dear Ernesto N, Thank you for taking the time and sharing your experience with us. We appreciate the feedback that We receive from you, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Your review will be shared with our people that can help us make a...

Cincinnati, Ohio
Reviewed 4 December 2016

Hotel room box didn't work and they did nothing to repair it Snacks at area pool took ages to be done and they were awful. Between 11.00 and 18:00 you cannot eat in the restaurant, you can only eat those awful and expensive snacks. Took more than 30 minutes to finish my checkout Buffet food was of low quality and...

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Helpful?
1Thank Bruno_Martinez
IHGService, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Bruno_Martinez, Thank you for taking the time and sharing your experience at the Holiday Inn Cancun Arenas. I apologize that the services offered, particularly at the snack and pool did not live up to your expectations. Also, I regret that you had a difficult time during check out. I understand why you feel this way and I can guarantee...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 

Additional Information about Holiday Inn Cancun Arenas

Address: Blvd Kukulcan Manzana Km 2.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM489 - RM857 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Hotel Style:
#68 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cancun Arenas staff and other travellers.
17 questions
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Questions? Get answers from Holiday Inn Cancun Arenas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can choose 3rd or 4rth floor with ocean view. Is very nice.”
 of 5 bubbles uhim64, 17 Jan 2017 | Read review
“Balcony rooms offer great views of the ocean.”
  • Balcony from room
 of 5 bubbles E6054FJscottm, 4 Jan 2017 | Read review
“Sea view is great, be sure to ask for it”
 of 5 bubbles Bruno_Martinez, 3 Dec 2016 | Read review
“Great value”
 of 5 bubbles Z3797BLannaj, 16 Nov 2016 | Read review
“Rooms facing water are quieter. Very close to busy road, lots of traffic noise.”
 of 5 bubbles WarmHotSun9888, 12 Sep 2016 | Read review
5 of 5