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Holiday Inn Cancun Arenas

930 reviews
#103 of 177 Hotels in Cancun
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Traveller (676)
Room & Suite (223)
Pool & Beach (189)
Overview
  • Excellent19%
  • Very good32%
  • Average23%
  • Poor12%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.0 Star Hotel
All hotel details
Offers from Holiday Inn Cancun Arenas
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (930)Write a Review
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1 - 5 of 365 reviews
Reviewed 3 days ago

we were 7 people, five adults and two children ... the hotel is very old, the doors of the terraces do not work .. the food is always the same of the menu all the time, the fruits are the same, they only offer papaya,...More

Thank JAIRO T
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 2 days ago

Dear Jairo T, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to...More

Reviewed 4 days ago

expensive hotel for a terrible time the rooms are okay, old, some draws do not open,mold in all the shower ceilings, the WiFi is very slow, both pools are not clean as there were bugs and birds swimming in there. the beach (apart from all...More

Thank Emma X
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 3 days ago

Dear Emma X, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to...More

Reviewed 2 weeks ago via mobile

Upon arriving to my room it was quite apparent my room wasn’t cleaned properly. All the urine still all over the toilet seat and floor and the hair all over the place. Leaving I asked the front desk to have it cleaned but returned a...More

1  Thank Brian G
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 2 weeks ago

Dear Brian G, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CANCUN ARENAS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to...More

Reviewed 31 December 2017 via mobile

Just got here an hour ago and I already regret it. Rooms are basic, no fridge and bathroom is tiny. There is one restaurant available tonight but since we got here in the afternoon we can’t reserve it. Because they only take reservations in the...More

Thank ACC1979
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 16 January 2018

Hi ACC1979, Thanks for choosing to spend New Year's Eve with us. I'm sorry to hear that you weren't impressed with the room and that you found the evening meal pricey. We aim to deliver great value from our services and your comments will help...More

Reviewed 16 December 2017 via mobile

A beautiful clean hotel right in the middle of the strip. Hotel staff are nice & helpful. There is a small beach area, good for kids to play at. Nice pool. I enjoyed a wonderful massage by the ocean. The bus conveniently stops right out...More

Thank Elizabeth V
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 17 December 2017

Dear Elizabeth V, Thank you for your review regarding your recent stay at Holiday Inn CANCUN ARENAS. I am pleased to see that you found the level of service from our staff to be satisfactory. We are committed to providing our guests with the highest...More

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About
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$121 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$121 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (676)
Room & Suite (223)
Pool & Beach (189)
Dining (111)
Amenities (37)
Business Centre & Event Rooms (25)
Family and Play Areas (23)
Questions & Answers
Ask a question
Lala2580
30 April 2017|
AnswerShow all 2 answers
Response from Lubiere | Reviewed this property |
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
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philip780
7 March 2017|
AnswerShow all 3 answers
Response from yisus1 | Property representative |
Dear Philip780, The hotel provide the pool towel Service for been used in hotel´s pools and beach. Regards,
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Room Tips
"go to another hotel"
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"From the mid-range, fair price."
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"Ask to get a room at the top floor Oceanside even if it's double beds instead of a King."
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"beach view"
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