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Great Parnassus Family Resort

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Great Parnassus Family Resort
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4,889 Reviews from our TripAdvisor Community

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Showing 3,195: English reviews
Morrison, Colorado
Reviewed 2 days ago NEW

The people were great towards the end of our visit. It was like we weren't even there for the first few days????? Food was good, drinks were good. Resort was way to small for my taste.... Would not go back.....

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Helpful?
Thank cancun1012016
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are sorry to hear you didn't enjoy our great service the whole time. We hope you give us another chance in the future to provide you with the exceptional quality and service that characterizes us. In the other hand we are glad you did enjoy our food and beverages service. Thank you for taking the time to...

Rochester, New York
Reviewed 4 days ago NEW

We have visited Great Parnassus over 6 times now. Multiple times with my husband, daughter, her husband and 3 young children. HIGHLY RECOMMEND! We recently went in October and can't say enough about the staff. The manager Rayus did everything he could to make us feel welcome. He is very friendly. Rebeca the manager at the Italian Restaurant was very...

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1Thank mconn002
Reviewed 6 days ago NEW

We just returned from a trip from the Great Parnassus Family Resort, where we received great customer service. In the Magnus restaurant Armando Martinez and Wilberto took very good care of us. In the bar scene the gentlemen named Alexis and Emilio did very preparing drinks. We also received great service from Alejandro, Manuel and Armando at the Maguey Mexican...

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Helpful?
Thank Rigo M
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It’s a pleasure to know that this experience was a very positive one, highlighted by our great service. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. Thank you very much for this detailed and wonderful review, we are looking forward to welcome...

Sherbrooke, Canada
Reviewed 1 week ago NEWvia mobile

Very good hotel! So much fun at the Meguey restaurant with the Capitan Armando, the hostles Deisy and Limber and Humberto! Best playa Good food Amazing pool Mini putt Pool place Best service Fun for sure

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Helpful?
Thank Sandra M
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It has been a great pleasure for us to welcome you at Great Parnassus Family Resort. We are delighted to know by your great comments, that you had an amazing experience, enjoying of our facilities in its totality. We are looking forward to welcome you soon again and make every effort to exceed your expectation. Greetings!

Reviewed 1 week ago via mobile

My husband and I just came back from 10 amazing days at The Great Parnassus. Nov 20-30/16. Firstly, I need to give huge Thank you to Elpidio Peño Manager of the resort. Elpidio went above and beyond his job, he treated us with VIP service. Many managers throughout our vacation made it very clear to us that if we needed...

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1Thank LLGPerry
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Accept our sincere appreciation for the kind comments you have shared with the TripAdvisor Community. We’re very happy to know that we were able to exceed your expectations and that once again you enjoyed the warmth and quality of the service we offer. We’ll be sure to share your comments with Elpidio, Josue, Absolan, Erik, Emiliano, Felipe, Wilberto,...

Houston, Texas
Reviewed 1 week ago

- The Kids Club is very nice. They have space for 2 years old (without parent) and up! they have their own swimming pool! a lot of activities! it opens from 9:00am to 8:50pm! - The girls who are in charge of the Kids Club are super nice, specially Marissu, Angie and Susana and all the others who were working...

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1Thank marciabrand0
Chicago, Illinois
Reviewed 1 week ago

After my stay at this hotel I tried to check out and they would not allow me to check out. They said my hotel bill had not been paid by my travel agency and that I had to pay it if they are going to let me leave the resort. I replied sarcastically and said "so, your going to kidnap...

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6Thank mcd2099
Reviewed 1 week ago via mobile

Great restaurant to eat great stuff the captain was great and the rest of the employees great food I even took a picture of the captain this is him this is an all inclusive resort it's not the Best but if you want to have some fun at a good price I will definitely recommend this one

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Thank Dionicio L
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are delighted to hear you enjoyed our Mexican restaurant "Maguey". We hope to have you with us soon again! Best wishes

Detroit, Michigan
Reviewed 1 week ago

I stayed at the Great Parnassus for 7 days between 11/19/16-11/26/16. All and all it was a great vacation, the best part is the gorgeous view and access to the beach. The views look like a postcard. Make sure you get a higher floor room on the odd number side of the building. The restaurants are your best bet for...

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2Thank larryjd3
Reviewed 1 week ago via mobile

Where do I start. Nothing we were told would be in our room was in our room. No champagne, fruit basket, mini bar, WIFI. You have to pay $15 per device for wifi. Or use the hotel lobby for free Wifi. Construction of a room happening on our floor. Tried to take a nap and couldn't as all I heard...

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Helpful?
1Thank Diana C

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Great Parnassus Family Resort is located at KM 17 on the Hotel Zone. It is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun to excitement for the whole family. With areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides. Teenager club and a complete day and night time activities program. All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie. Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 7 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit up to five people. Entertainment at night, with interactive games and shows performed by our entertainers. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 17 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM842 - RM2,243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#47 Top resorts Hotel in Cancun
#49 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Great Parnassus Family Resort staff and other travellers.
422 questions
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Questions? Get answers from Great Parnassus Family Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Should have upgraded to the ocean full view room.”
 of 5 bubbles rigom914, 3 Dec 2016 | Read review
“See Absalon at the Samurai restaurant”
 of 5 bubbles larryjd3, 29 Nov 2016 | Read review
“Family room was big with a bunk bed. How with the left side of the hotel to avoid construction noise from ibetostar.”
 of 5 bubbles BDAisHOME, 25 Nov 2016 | Read review
“Maybe the front suites with a front beach view? Difficult to give a good tip in this horrible place”
 of 5 bubbles Delpiero71, 23 Nov 2016 | Read review
“Limited mobility best in the middle section of any floor any level so the elevator is close to the pool and restaurants.”
 of 5 bubbles Brook-Glen, 21 Nov 2016 | Read review
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