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ME Cancun

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#36 of 182 Hotels in Cancun
Certificate of Excellence
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ME Cancun
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6,046 Reviews from our TripAdvisor Community

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Showing 4,245: English reviews
Reviewed 2 February 2015

Nice overall if you travel once a year and don't know Cancun IF you have stayed a couple other hotels here than you'll totally relate to this review r Food Service staff is great . Concierge and check-in are mediocre Rooms are dated a bit tho modern They will chargE random fees for stupid things that in the end make...

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Helpful?
4Thank RTrivia
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear RTrivia, I am really sorry to know your time with us was not as expected. I would like to thank you so much for sharing your concerns with us and offer our most sincere apology for that your perception of our service was not good. I would like to share with you that only the beds around the infinity...

Philadelphia, Pennsylvania, United States
Reviewed 1 February 2015

REVIEW OF THE ME CANCUN (all inclusive) RESORT (Stay Jan 20th-Jan 25th, 2015) WOW ! Adult, sleek, chic, sexy are a few words to describe this resort. Our quick "escape the winter weather" getaway was a winner. The ME Cancun labels itself as an "Adult Oriented" resort and does not exclude children although we think that children would be bored...

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4Thank Duran W
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear Duran W, We’d like to thank you for taking the time to share your experience with tons of travelers. We truly appreciate your comments and we are happy to know that you had an exceptional time in our resort. I would like to take this opportunity to share with you that the experience in the hotel is based on...

Reviewed 1 February 2015

Overall, good hotel: clean, renovated/ updated exterior/ interior, friendly staff, great location. The only con was that the downstairs club/ lounge is outdoors and blasts LOUD music ALL night on Fri and Sat. It's great for a group of people who are there to party, but if you are a couple with the intention to get away from the city/...

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Helpful?
2Thank RunningNY
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear RunningNY, Thank you very much for sharing your feedback with us. I am glad we were able to meet your expectations and provide an enjoyable experience. I would like to offer you my most sincere apology for that your time with us was inconvenience by the noise. We really appreciate your comments. We always try to offer as much...

Reviewed 1 February 2015 via mobile

I'm a current Cancun visitor. For my lasts trips I chose Me as my hotel due to its great concept. A perfect blend between contemporary luxury, all day party, excellent food and friendly staff. All this resulted in a positive cost/benefit equation. A few months ago with a group of friends decided to go to Cancun for a party long...

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Helpful?
3Thank Eduardo P
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear Eduardo P, We appreciate the time you took to share with us your valuable comments which help us identify any possible areas of improvement and act consequently to correct them. We offer our most sincere apology for that your time with us wasn’t as you expected. We always try to offer as much as we can to make our...

minnesota
Reviewed 1 February 2015

This is the 4th time I have been there, always amazing. Ive been there with a group of friends, just as a couple, and a girls trip, all were great. Great hotel, rooms, food, & service. Speaking of service Alejandro Gonzalez (Alex) took excellent care of us at the beach all day! Moving beach chairs for us, constantly bringing us...

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Helpful?
Thank EricaBeachLover
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear beachloverMinnesota, I want to thank you for sharing your review with us and tons of other travelers. We are so happy to know your time with us was exceptional. We really appreciate your kind comments; it’s always a pleasure to read such nice reviews of the time our guests spent with us. It will be my pleasure to share...

Reviewed 31 January 2015 via mobile

Number 34 doesn't do justice to this hotel me by Melia should have been in the top 10 best beach , best hotel decor , best bang for the buck clearly one of the top 10 in cancun food is ok for all inclusive could be better more stations for breakfast would help

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Helpful?
Thank annafromcgicago
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear annafromcgicago, We are so happy to know your time with us was exceptional, there is no greater satisfaction for us than to know we accomplished to exceed our guests expectations. Thank you very much for taking the time to share your kind comments with us and tons of other travelers. We really hope we can be able to host...

Mendota Heights, Minnesota
Reviewed 31 January 2015

Pros: * beautiful resort, clean, great location, walking distance to a big upscale shopping mall/center, * beautiful room (#516) - big, clean, gorgeous view: the ocean on one side and lagoon on another, * fantastic outdoor space with your very own cabana bed; * absolutely amazing VIP check in and out, knowledgeable, friendly, professional staff. Great appetizers, drinks are served...

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6Thank Modern_Family_in_Mn
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear Modern_Family_in_Mn, We truly thank you for sharing with us your feedback. We appreciate the time you took to share with us your valuable comments which help us identify any possible areas of improvement and act consequently to correct them. We are truly sorry to read your time with us wasn’t as you expected. I would like to share with...

Paramus, NJ
Reviewed 30 January 2015

Hi All: While the hotel was adequately nice as was the food and drink, the service was quite poor. Unfortunately, the staff took advantage of the fact that we were stranded recently due to a storm delaying our flight home, and despite our booking.com reservation price, they would not honor the price and instead charged us another $500, we had...

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Helpful?
7Thank JPICCINI
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear JPICCINI, Thank you very much for taking the time to share your concerns with us. I am really sorry to read your experience with us was not as pleasant as you expected. I would like to apologize for any inconvenience presented during your stay in our resort. We offer a sincere apology if your perception of our staff was...

Reviewed 30 January 2015 via mobile

My husband and I stayed at the property for 3 nights to kickstart our honeymoon. We had the worst experience ever. Never again will we visit a Melia property. I have stayed at the Me Cabo property for 7 nights a few years ago and what a world of a difference in service there was ! Maybe it's to do...

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Helpful?
6Thank LaVieEnRose88
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear LaVieEnRose88, First of all we would like to thank you for the time you spent writing this review, we truly appreciate your comments which help us identify any possible areas of improvement. We are sorry to know your experience with us wasn’t as expected. Regarding our staff, I can assure you it was never our intention to inconvenience you...

New York City, New York
Reviewed 30 January 2015

I was during January 16 to 19th and found a very bad service level, my room was not with an amenity asked, they changed my room and keys weren't programmed correctly, then in the restaurant we found a cockroach and they even ask for an apology, the last night they put down things from mini bar and then the last...

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Helpful?
8Thank Javo Q
paolamelchor, Director de Relaciones con Clientes at ME Cancun, responded to this review

Dear Javo Q, Thank you for having taken the time to share your feedback with us. We are truly sorry to hear you had a bad experience with us; I can assure you that our main commitment is to make our guests feel like home and I am truly sorry to read we failed at leaving that impression on you....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about ME Cancun

Address: Boulevard Kukulkan, km. 12, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,248 - RM2,937 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ME Cancun 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Me Cancun Hotel Cancun
Me Resort Cancun
Me Hotel Cancun
Hotel Style:
#14 Business Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#31 Luxury Hotel in Cancun
#33 On the Beach Hotel in Cancun
#34 Romantic Hotel in Cancun
#38 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from ME Cancun staff and other travellers.
219 questions
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Questions? Get answers from ME Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors have a great view. At check in please make sure they don't put you in a room that faces a hotel wall if on lower floors”
 of 5 bubbles rickjohnson1736, 1 Nov 2016 | Read review
“Ocean View it!”
  • Bathtub
 of 5 bubbles sespivey32, 17 Aug 2016 | Read review
“I chose Vibe room. And it was beautiful. I know if you were to pick Mode or any other rooms, it would of just been better..”
 of 5 bubbles eloraj2016, 4 Aug 2016 | Read review
“upper floors, ocean veiw”
  • Unbelievable ocean view with hot tub
 of 5 bubbles mlee1458, 3 Aug 2016 | Read review
“Need to escort guest when they are intoxicated. ”
 of 5 bubbles scottcs2016, 3 Aug 2016 | Read review
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