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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,091 Reviews from our TripAdvisor Community

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Showing 4,272: English reviews
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Houston, Texas
Reviewed yesterday NEW

We had a great trip this March of 2017. The only issue we had was the main pool was not quite as warm as we would have liked. Everyone we spoke to(other patrons) all commented on the chill of the water. The staff from concierge to front desk were varied as to why this was the case. The website clearly...

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Helpful?
Thank rbulanek
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We returned to Hyatt Zilara for our annual couples vacation- year number 7! It gets better every year. Hyatt continues to do a great job renovating the property. The service continues to be the draw here. Every year we love seeing Ivan and Guadalupe at the pool, Noe at Marie Marie and Luis at spice. The food is excellent ....

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4Thank Amblertraveler
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Amblertraveler, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to...

Buffalo, United States
Reviewed yesterday NEW

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Thank joleenmaryd
Philadelphia, Pennsylvania
Reviewed yesterday NEWvia mobile

The Hyatt zilara was a wonderful vacation. The rooms are beautiful and many have ocean front or ocean view. The room includes all kinds of soft beverages and 4 bottles of different liquor. The restaurants had great food. Spice was excellent for breakfast with plenty of options. Pelicanos for lunch was located outdoors and looked out over the ocean. Asiana...

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Thank Lauren W
Reviewed yesterday NEW

Review collected in partnership with Hyatt Hotels
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Thank insaegurl
Salmon Arm, Canada
Reviewed yesterday NEW

Review collected in partnership with Hyatt Hotels
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Thank Robert M
Houston, Texas
Reviewed 2 days ago NEW

Really enjoyed this all adult/all inclusive resort. The food was very good and top shelf alcohol. The staff members were very friendly and eager to please. The rooms were very nice and had excellent views of the ocean.We travel to Cancun frequently and this is one of the nicer resorts that we have visited. The only down side to this...

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1Thank hrcblue
Rochester, New York
Reviewed 2 days ago NEW

Great vacation place for couples. All rooms are ocean front. Staff are the best and will do anything for you. The rooms are comfortable and clean. Love the coffee shop and all the treats. Each time I go I want to stay longer!

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1Thank David H
Reviewed 2 days ago NEW

My boyfriend and I, in our late 20s, went to the Hyatt-Zilara for 5 nights. We were worried when we first arrived because we were WELL early for check-in. However, our room was ready at 11am! I'm not sure if this happens always, but it was awesome for us! From the first day to the last, we truly felt as...

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1Thank Kayla O
Los Angeles, California
Reviewed 2 days ago NEW

Pros: - Service was amazing. People are nice and frequently asking you if you need anything - The facility looked clean - Food was decent for all-inclusive; had variety - Pool and swim-up bar a plus - All rooms have ocean-view with hot tub inside Cons: - Not much, probably just improvement on the food quality (they have asian, mexican,...

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1Thank chengj91

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,851 - RM3,476 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get higher floor to get better views of the beach”
 of 5 bubbles stevesouh, 25 Mar 2017 | Read review
“Get the highest room possible with a sea view”
 of 5 bubbles kennethp941, 23 Mar 2017 | Read review
“Get floor 4 or above for view”
 of 5 bubbles towels2017, 23 Mar 2017 | Read review
“there are no bad rooms at this hotel”
 of 5 bubbles margieharry56, 21 Mar 2017 | Read review
“Get a high floor away from the atrium if you want to go to sleep”
 of 5 bubbles 129thomasa, 20 Mar 2017 | Read review
5 of 5