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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
48 people are viewing this hotel
Hotel direct offer!Package deal
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Free cancellation until 19/05/22
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Free cancellation until 18/05/22
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Official SiteUS$427
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Panoramas (26)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#10 of 268 hotels in Cancun
2021 Travellers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
VIP room facilities
Laptop safe
On-demand films
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
Hotel links
Special Offer:Package deal


Full view
90Good for walkers
Grade: 90 out of 100
37Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
10629Reviews1625Q+A100Room tips
Traveller rating
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Popular mentions
Mickey101 wrote a review Yesterday
1 contribution
When I first read the reviews I was very excited to have booked this hotel I never experienced racism to its finast until I stepped foot in this hotel. I have worked in the hotel industry over 22 years and stayed in numerous hotel and was very outdone of the events that had occurred. First of all I was waiting in line to check-in the hotel .the reservationist completely ignored me and thought it was ok to take the guy that was after me. The guest told her I was in line first! (Even tho she knew this ) so she decided to take me and didn't even apologize. Now since I was early I couldn't check in, so I go back around 230 and notice they brought out drinks to some guest that was checking in. I assumed it was champagne and never one time did they offer me a glass. I know the guest didn't order it because one of the guest declined to take it. Now moving on I was locked out my room at least THREE times and they could never give a valid reason for that. One evening we decided to go get something from one restaurant since it was getting late and my friend ask can she take a to go box instead. The guy told her she couldn't . so we get our food and sit down not even 2 minutes later I see a Caucasian male walk right out the door with a TO - GO box !!! 3rd night I come back after a long day from an excursion and get a call from my roomate stating she slipped and failed because the room was FLOODED !!!! . We were pretty much the only women of COLOR staying there but every time we come through the door they were harassing us for our room number. So after all the problems we had they still had the nerve to have us pay for a cabana that was giving to us complimentary for all the mishaps that have occurred. This is just my experience ,the other four ladies have there on encounter with the staff. Most of the staff were great but mostly management didn't seem to care. This hotel needs to work on DIVERSITY and I will not recommend this hotel to anyone especially people of COLOR.
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Date of stay: January 2022
Sleep Quality
Room Tip: 4th floor nice ocean view
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas15 contributions6 helpful votes
Hotel's Favourite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Travelled as a couple
6 Helpful votes
Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded 11 Jun 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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Alexa T wrote a review Yesterday
Milton, Vermont10 contributions
We chose the Hyatt Zilara Cancun as our honeymoon destination and it did not disappoint. We stayed for a week, and it was still not enough time! Upon arrival, we were greeted by smiling staff and a beautiful lobby with ocean views. Our room was decorated specific to a honeymoon stay, and we had chosen the Presidential Suite. There were roses and champagne for us to celebrate. We were texted every day by concierge with events happening and asking if we needed anything at all. The concierge was extremely helpful in booking transportation to and from the airport, reservations for specific onsite events, and help with any of our questions as needed. The spa was outstanding, we had 2 massages while at the resort and thoroughly enjoyed the hydrotherapy spa following our massages. I took an alchemy class with Zoe, who was so informative and kind. I learned so much about oils and was able to create some bath salts and a massage oil. We had done a chefs course meal, that was exquisite. Chef Karen whipped up a creative, beautiful, and delicious array of dishes for us. I had never felt so pampered at a dinner! We especially loved our beach cabana, and spent a majority of our time relaxing there. Some specific hotel staff we loved: Ricardo, Victor, Pedro, and Zoe at the spa. Highly recommend choosing this resort for your stay, and we cannot wait to return.
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Date of stay: January 2022
Room Tip: The presidential suite offers amazing views on a quiet floor. With your own beach cabana.
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pastortimslaughter wrote a review 18 Jan
1 contribution
I would've gave 5 stars if I wasn't made to feel like a trespasser after my flight was delayed 3hrs. I've stayed at this hotel over 7 times in the past 10-15 years dating back to when it was the Royal. This is the 1st time I've felt insulted and unappreciated as a consistent patron when I needed hospitable accommodations for an issue outside of my control. I still give it 4 stars because of the overall experience was great. But the end of the trip will make me reconsider my next return.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Sleep Quality
Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear pastortimslaughter, Thank you for share your comments and concerns about your stay through this means. We truly regret for not be able to demonstrate our warm hospitality on this incident on your check out, while we understand it was an unexpected situation, we would like to offer an apology if the options offered to you at the property were not of your entire satisfaction. We always appreciate our guests’ feedback which is truly important for us and we promise to closely review all of your remarks. We look forward to the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Sincerely, Adriana García Assistant to the General Manager
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Thomas F wrote a review 18 Jan
Cheongju, South Korea8 contributions2 helpful votes
Incredible stay that exceeded all expectations. Made for a wonderful getaway made special by all of the staff below that welcomed us, attended to every need and always kept a drink close by! Host: Fernando Hostess: Carolina Waiters: Julio, Sergio, Fidellino, Valderrama, Ricardo, Walberto, Marcelino and Juan
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022Trip type: Travelled as a couple
Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear Thomas F, Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was terrific. Our associates strive to deliver only the best service to our valued guests, we are more than happy to learn that we achieved our goal and we leave a positive impression on you. We look forward, to welcome you back, you home aways from home awaits! Best, Adriana García Assistant to the General Manager
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US$285 - US$588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Limoncello.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).