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Hyatt Zilara Cancun

Boulevard Kukulcan Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (7831)
Panoramas (26)
Room & Suite (1579)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 244 hotels in Cancun
Travellers' Choice
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Flatscreen TV
On-demand films
Room service
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken


Full view
88Good for walkers
Grade: 88 out of 100
41Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
9,266Reviews1,557Q+A100Room tips
Traveller rating
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Traveller safety
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Popular mentions
Spencer wrote a review Today
1 contribution
Carlos Santos helped us with many meals, he provided fabulous service, and the food was delicious. The views, pools, night time entertainment, beach and especially the food is all top notch. Would highly recommend for anyone wanting to travel to Cancun. Hyatt Zilara is the best.
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Date of stay: January 2021Trip type: Travelled as a couple
jamesdull wrote a review Today
Keizer, Oregon2 contributions
Everyone in our group had a great time and the service was notably excellent. Fernanda checked in to make sure everything was going well for us everyday. Ivan, quick with the humor and drinks. Carlos and Ricardo at the cafe. Too many good people to mention them all. They all deserve alot of credit for providing a great level of service.
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Date of stay: January 2021Trip type: Travelled with friends
Rachel P wrote a review Today
1 contribution1 helpful vote
The service here, and the food is absolutely top notch. ABIMAEL helped us with poolside drinks endlessly, and always with a gracious smile. Highly recommend Hyatt Zilara! Ocean view rooms include in-room hot tub next to the balcony. The views are spectacular.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Amanti D wrote a review Yesterday
7 contributions
From beginning to end superb! To begin we were greeted with such warmth and hospitality. Enrique checked us in and gave us amazing suggestions on what to get into for my birthday celebration. Hugo and Carlos made sure we were happy every single visit at the poolside restaurant. David and Ivan our pool converge provided topnotch service poolside. Our spa day suggested by Enrique was the most relaxing and liberating day. Our spa attendant Hilda was amazing. I love this resort and I will definitely be back for my next Cancun trip.
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Date of stay: January 2021Trip type: Travelled with friends
Response from Mario Mihalic, Other at Hyatt Zilara Cancun
Responded today
Dear Amanti D, Thank you so much for your amazing review, It's wonderful to hear that you enjoyed so many aspects of your stay at Hyatt Zilara Cancun, including excellent service provided by our associates. We are so glad that we could help make your visit to Cancun memorable, and we hope you will join us again soon for another fantastic experience! Best regards, Mario M., On-Property Community Coordinator
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chell3473 wrote a review Yesterday
St. Petersburg, Florida10 contributions13 helpful votes
We stayed at the Hyatt Zilara from January 10-18th. We chose the Zilara because it is an adults only property. Upon arrival at the Airport we were scammed by some time share people from the Moon Palace (we got our money back but just beware). Anyway, the good news is we arrived at the Zilara and it is Gorgeous! We booked the King Luxury Suite and stayed in Unit 408. The room was beautiful - direct oceanfront view and immaculate. The Staff at the Hyatt were tireless in their cleaning and sanitation efforts. I felt safer there than anywhere I have been here in the US. The service at the Zilara is impeccable. We were assigned a "welcome ambassador" her Name was Sabina. I cannot tell you how helpful and attentive she was. Every day she checked in with us to make sure that anything we might want was delivered (extra hanger, alcohol, towels, etc.). More importantly, when we had that trouble with the Airport Timeshare people, Sabina did everything should could to help us get our money back. Now lets talk about the food - it was delish! the Mexican restaurant Marie Maria was wonderful, again the Staff was outstanding! the Japanese restaurant Asiana was equally as good! We had some great shrimp dishes at Pelicanos (dont get the coconut shrimp - the shrimp in Mexico is very dense and delicious - it doesn't fry well). and I ate a TON of the shrimp and the ceviche. I would go back to this resort in a heartbeat !! Almost forgot the massages by the Pool and in the Spa were awesome - I didn't care for the Hydrotherapy room -
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Date of stay: January 2021
Response from Mario Mihalic, Other at Hyatt Zilara Cancun
Responded today
Dear chell3473, Thank you for choosing us as your host during your recent visit to Cancun. It is with great pleasure that we read about the excellent experience you had while staying with us. We are delighted that Sabina made sure you enjoy your stay in every aspect, and are grateful to receive your positive comments regarding the service, cleanliness and the food. Looking forward to your future visits. Best regards, Mario M., On-Property Community Coordinator
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US$285 - US$588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).