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Dreams Sands Cancun Resort & Spa

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#26 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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3,504 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,368: English reviews
County Dublin, Ireland
Reviewed 2 weeks ago

We stayed here the first week in march... the hotel is amazing, we were greeted at the door with a drink, our bags were brought to our room and trinnie gave us vouchers to use towards the spa ect. The hotel is bright,modern and fresh. Very clean. The waiters are always around to offer you a drink. There are 7...

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Helpful?
1Thank Elle F
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Elle F, Thank you for choosing to stay with us at Dreams Sands Cancun for your well earned vacation in Mexico. We were happy to see just how much you enjoyed the service provided by our friendly staff, who are passionate about looking after our guests and creating memorable experiences. We look forward to welcoming you back soon. Sunny...

Charlotte, NC
Reviewed 2 weeks ago

This was just what we were looking for, something going on all day and night. This is definitely not for those that want to sit around in serenity. Restaurants were very good and staff throughout the resort are great.

Review collected in partnership with this hotel
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Helpful?
Thank damonfCharlotte_NC
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear damonfcharlotte_NC, Thank you for taking the time to write your complete review. We are pleased that you enjoyed the resort facilities as much as you did. And have fun with our entertainment program. We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future! Kind regards,

Edmonton, Canada
Reviewed 2 weeks ago

The service was bar none. Karen Hernandez who serves in the lobby bar was exceptional as was the Armando at the swim up, Alehandro the erred club bartender. Shout outs to the entire entertainment crew, Elario,Yun, Luis, Fernada, and Samara. I apologize for any I missed as I didn't get all the names. Also I would like to express my...

Review collected in partnership with this hotel
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Helpful?
1Thank stevefly
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear stevefly, We appreciate you taking the time to review your stay with us. Thank you also for the compliments about our food, drinks and warm staff; these are some of our biggest points of distinction so it's nice to see we were able to meet your expectations. We are very sorry to hear that we fell short regarding the...

Reviewed 2 weeks ago

We stayed at Dream Sands where we had an amazing time! This was the most relaxing vacation we had been on. The entertainment was excellent. The food was amazing as well. We especially enjoyed dinners at Waves and Sands (seafood restaurant). Rodrigo and the hostess Yessica took excellent care of us. Luis even made us a private dessert! It was...

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Helpful?
1Thank Jessica T
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jessica T, We appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer. It is a pleasure to know that our staff really pampered you during your stay. Remember that Dreams Sands Cancun Resort and Spa is your second home and...

Atlanta, Georgia
Reviewed 2 weeks ago

We were supposed to be staying at another resort but arrived to no rooms so eventually we were sent here. It was obviously not our first choice as it was not an adult only resort but we enjoyed our stay none the less. Rooms were fabulous with great amenities. Comfortable beds, lots of supplies in the bathroom. Great mini bar...

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Helpful?
2Thank bethije
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear bethije, Thank you for reviewing our property, we are sorry if we were not your first option, but we are happy that we had the opportunity to host your vacations at Dreams Sands Cancun Resort & Spa. It is great to know that you enjoyed our Unlimited Luxury concept, with no wristbands, no towel cards and no dinner reservations...

Reviewed 2 weeks ago

Stayed at this Hotel From Feb 21 to March 07. Was here for a wedding. The wedding group was 90 people. Yes that is correct it was a big group. The hotel was excellent. The price of the trip was higher than we normally pay, but that was because of the location of this hotel. Do I prefer Cancun not...

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Helpful?
2Thank Tommy L
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Tommy L, Thank you for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. Regarding the location, we...

Reviewed 2 weeks ago

I have stayed in Cancun many times but never at this hotel and I'm not about to start to start complaining because my stay was a very nice 10 nights in paradise but I am going to mention a few things. On arrival I was taken from the regular front desk to an elevator up to the 8th floor and...

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Helpful?
1Thank Davey R
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Davey R, Thank you very much for staying recently with us and writing a comment about your experience. We are sorry to hear you did not enjoy our facilities that much, specially the Preferred Areas; we keep constantly doing improvements based on the feedback from our guests. However, we appreciate that you have enjoyed our staff attentive service and...

Bogota
Reviewed 2 weeks ago

I really enjoy staying at Dreams Sands Cancun- I found that the staff was very nice, the rooms are comfortable, and the food delicious. I do with that the restaurants could have been more accommodating to parties larger than 4.

Review collected in partnership with this hotel
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Helpful?
1Thank Rebecca K
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Rebecca k, Warm greetings from Dreams Sands Cancun. It is a delight to read your review. We are happy and pleased that we enjoy our resort, and its facilities. Thank you so much for taking your time to share your experiences with us. Sunny regards,

Portland, Oregon
Reviewed 2 weeks ago via mobile

I had such a great trip I had to sign up for trip advisor to post about it. My boyfriend and I had a lovely weeklong vacation. The service was incredible. The staff was always cheerful and would greet you and offer assistance if needed. The entertainment team kept us busy with yoga in the morning with Luis, volleyball with...

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Helpful?
1Thank KrystalOMM
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear KristalOMM, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will send...

Winnipeg, Canada
Reviewed 2 weeks ago via mobile

We checked in feb 23 we booked VIP only for Franka fernanda to tell us that we weren't booked there and put us all in a panic . How ever someone else took care of us definitely not Franka . My friends $13000 watch was stolen from his room by someone that works in the hotel we filled the complaint...

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Helpful?
2Thank fabfiore

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Junior Suite (55)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,036 - RM2,773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
646 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a water view, we enjoyed the balcony room but at expense of overall room size. Prefered club is worth the expense.”
 of 5 bubbles natestahle, 24 Mar 2017 | Read review
“Upgrade to the Honeymoon suite for a small fee is so much better and to have an outdoor area with private spa and daybed”
 of 5 bubbles torz70, 22 Mar 2017 | Read review
“We got upgraded to an ocean front room with balcony! This is the way to go. Its a little more expensive, but well worth it!”
 of 5 bubbles meaganleannc, 22 Mar 2017 | Read review
“We enjoyed having a room with a balcony ( there are not that many in the hotel).”
 of 5 bubbles 632Keithf, 20 Mar 2017 | Read review
“Double check that you booked a room with a balcony (there are only a few) if this is important to you.”
 of 5 bubbles Lashortguy, 19 Mar 2017 | Read review
5 of 5