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Courtyard Cancun Airport

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#51 of 181 Hotels in Cancun
Certificate of Excellence
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813 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Cumbria UK
Reviewed yesterday NEW

3 Miles from Airport but nothing around it so no competition without a car hence restaurant and bar expensive, food OK.nothing special. Staff helpful, Airport shuttle good and takes about 5 minutes. Shuttle pickup is by doors as you leave the terminal building

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Helpful?
Thank VisitingBeerSampler
London
Reviewed 4 days ago NEW

Positives - near the airport 24 hour shuttle to the airport pleasant club sandwich and fries with room service excellent waiter service in the restaurant pleasant food in the restaurant nice enough pool area (thought fly/mozzy repellent is everywhere so goodness knows what it is like at sunset!) comfortable bed Negatives: All very beige and old fashioned in the rooms...

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Helpful?
Thank moogharrison
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Your comments on the room service and the pleasant food at the restaurant during your recent stay at our hotel are appreciated. We are glad you enjoyed the facilities and the grounds as well. We have discussed your input regarding the service at the Front desk in the paying process. Please accept our apologies for your inconvenience. Thank you again...

Enterprise, Oregon, United States
Reviewed 5 days ago NEW

This hotel is near the airport, but a $25 cab ride from the hotel zone, museums and other restaurants. It's hard to get the shuttle to the hotel unless you have a cell phone that works in Mexico. The restaurant serves good food but has at least 3 big screen tvs going at all times (like many hotel restaurants in...

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Helpful?
Thank PanZora
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for sharing your experience at the Courtyard Marriott Airport. As a valued customer we appreciate your feedback and are delighted to hear about the great service received by our staff. We also take great pride in our garden and we are glad that you enjoyed it. Your feedback abaut the TV´s and the comunication betwen Airport and hotel...

Reading, United Kingdom
Reviewed 1 week ago

We arrived after a 12 hour flight, the staff found our booking but check in took an age as the young lady was constantly distracted by the phone and other guests, training is required. The room was spacious and simple. Very disappointed that there were only two very small bottles of water available yet vast amounts of bottles of toiletries....

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Helpful?
Thank nessmorgan
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. I am very sorry to learn that the quality of service provided by our front desk did not quite meet your expectations due to limited staff at the time of your check in. Please rest assured that your comments have been shared with the...

Reviewed 1 week ago via mobile

This place was an absolute nightmare. In mexico e cigs are illegal. You can take it in but have to put it in hold luggage to get it out of Mexico. Consequently I had to buy cigs for nicotine fix. Gate 9 has this bar facing it and is the ONLY place outside you can smoke in. Heres the punchline....

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Helpful?
Thank ronricho1965
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately. Ragards Ana Q

Bowie, Maryland, United States
Reviewed 2 weeks ago

Sometimes i"ll do an overnighter in Cancun, I chose to stay at this hotel because the hotel I normally rent was booked that night. That hotel is $60 for a king sized. Doesn't have a ton of fluff,which i don't need. It's a brand name hotel, so i feel i really get a bargain at $60. At this Marriott, prices...

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Helpful?
Thank Matthew Maria S
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you very much for your comments regarding your recent visit to our Courtyard by Marriott Cancun Hotel. Your input about the towels are very important to us and has been shared with our Housekeeping department for their attention. Please accept our apologies for any inconvenience. Needless to say your good comment about the customer service gives us a nice...

La Garriga
Reviewed 2 weeks ago

A good airport hotel with a correct restaurant.The romos were clean, very comfortable bed but a bit old fashioned in styling.It is close by Cancun. Not recomendable for longer stays as the instalations are not fit for that.

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Helpful?
Thank henkLaGarriga
Wellington, New Zealand
Reviewed 2 weeks ago via mobile

I spent a night at the Courtyard Marriott before heading home on an early morning flight. The hotel was very conformable, staff extremely friendly and helpful, and room service food was good. The added bonus was the FREE airport shuttle which is available 24 hours.

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Helpful?
Thank NelliNZ
Santa Barbara, California
Reviewed 2 weeks ago

We have stayed at this hotel several times in the past, and have tended to think of it as a "four-star" property. It is, after all, a Marriott. It always had a few "warts" (no ability, or willingness, to store luggage, limited food options), but with free airport shuttle, it was not worth downgrading it to three stars. However, the...

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Helpful?
Thank JohnandGlo
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to shared your review about your recent stay at the Courtyard Cancun Airport. Please accept our sincere apologies for the inconvenience you may have experienced. As a valued customer we apreciated your comments and thank you because it is as you mentioned, very important. We are workink in this issue to ensure better confort....

Fort Lauderdale, Florida
Reviewed 3 weeks ago

Decided to stay near the airport rather than wake up very early to catch a flight. This is a Marriott Courtyard, not a resort. It had a very nice pool area with hot tub, decent restaurant and some snacks for sale in the reception area. Rooms are nicer than Holiday Inn and TV channels in English decent. Free shuttle to...

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Helpful?
1Thank saverguy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM644 - RM1,542 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cancun Airport staff and other travellers.
34 questions
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid a room facing the pool as some young guests were drinking outside at night making quite a racket”
 of 5 bubbles moogharrison, 4 Dec 2016 | Read review
“I guess it is all the same”
 of 5 bubbles CDM81, 16 Nov 2016 | Read review
“Book ahead of time to get better rates.”
 of 5 bubbles Eisosnane, 12 Nov 2016 | Read review
“ask for a room that overlooks the courtyard and pool”
 of 5 bubbles armywifepa, 3 Nov 2016 | Read review
“Get a room on the upper floors. Less noise.”
 of 5 bubbles BobbyDesab, 31 Jul 2016 | Read review
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