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Courtyard Cancun Airport

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#51 of 181 Hotels in Cancun
Certificate of Excellence
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Courtyard Cancun Airport
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863 Reviews from our TripAdvisor Community

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Showing 683: English reviews
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Houston, Texas
Reviewed yesterday NEW

My husband is a Platinum Marriott member and we’ve travelled all over the US and Europe staying in Marriott hotels, including the larger Marriott in Cancun further into town. Courtyard Cancun Airport has become one of our personal favourites. The outdoor dining area is set in a beautiful tropical garden with a azure pool and well-designed jacuzzi. The indigenous plants...

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Helpful?
Thank KLA2day
Reviewed 1 week ago

I like to mention that the costumer service is the best Yazmín Juárez is the front desk manager and she is so professional Luz Chavarria and Eunice Venegas are the hostess and they call you by name And also Rodolfo

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Helpful?
Thank ismael R
Mansfield, Texas
Reviewed 1 week ago

We arrived very late (after midnight) and check in took forever. It was not the hotel's fault, but the only guest in line had no idea what she was doing and we ended up waiting more than 30 minutes. He really should have asked her to step aside. The room was ok, I remember why I don't like Courtyard's in...

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Helpful?
Thank Kari W
Rocio Raviela F, Guest Care Manager at Courtyard Cancun Airport, responded to this review

Dear Kari, Your feedback is appreciated; I apology for your experience at check in and not meet expectations with our bed; I shared with our team involved.

Reviewed 1 week ago via mobile

Clean, nice, friendly staff. Stayed here overnight to catch a flight next day back home. The staff were welcoming and pleasant. I had some issues with dryer at laundry room and the staff were very responsive and had a genuine interest in helping. I would definitely stay here again.

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Helpful?
Thank Sogukrher
Milton, Delaware
Reviewed 1 week ago

This is a great alternative to an overnight stay near the airport or a base to visit archaeological sites. The rooms are clean, large enough and come with the usual amenities. We were very happy with our stay. As a bonus, the restaurant is good, the service excellent and the free shuttle saves quite a bit compared to local cabs.

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Helpful?
2Thank elvicat
Piscataway, New Jersey
Reviewed 1 week ago

We stayed here last December before checking in at our resort in Riviera Maya. We came back again (on our last night in Mexico) after we checked out of the resort so we are near the airport. The hotel offer free airport transportation. The pool and hot tubs are clean, nice, and relaxing. Taxi fare to Playa Delfines is about...

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Helpful?
Thank aquarianne11
Houston, Texas
Reviewed 2 weeks ago

It's not a JW and it's not a resort, so yes, you're going to see particle board furniture and the carpet may have a few stains, as well as the walls and light fixtures. But you'll also find a very comfortable hotel that is 5 minutes from the airport. There is nothing to walk to and not much to do...

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Helpful?
Thank Penguin S
Adrian Ibarra P, Gerente at Courtyard Cancun Airport, responded to this review

Dear Guest thank you very much for this so interesting feedback for our services of course we are also trying to get better all the time and these kind of comments are very helpful. We sorry in advance for don´t have enough beer at nigh and we will check this situation. Once again thank you and we hope you give...

Colorado
Reviewed 2 weeks ago

Stayed here accidentally when our outbound flight was cancelled and the airline put the entire passenger list here for the night. Good choice! VERY comfortable beds, large rooms and bathrooms, WiFi, TV and the dinner and breakfast buffets and a good selection of foods and beverages to choose from. It is a long ways from the beach, but it is...

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Helpful?
Thank ColoradoKristy
Adrian Ibarra P, Gerente at Courtyard Cancun Airport, responded to this review

Thank you very much for your comment!!! just for your information we also have free transportation to our Beach Club at Hotel zone so maybe you misted because the short time of your stay, we hope you give us the opportunity to serve you in your next trip. best regards

Sherwood Park, Canada
Reviewed 2 weeks ago

We stayed here on our last night in Mexico, prior to our flight home. Super friendly staff, super clean hotel with great facilities and services. When we fly into Cancun, we do not stay in the area, other than our first and last nights. The Courtyard Marriott will now be our first choice of hotels to stay at, close to...

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Helpful?
Thank Sharon C
San Francisco, California
Reviewed 2 weeks ago

Stayed here after arriving back into Mexico from a late flight out of Cuba. It was the nicest Courtyard hotel I've ever stayed at. The shuttle from the airport was free and quick and check in was a breeze. I had a great dinner and cocktail and later slept like a baby that night.

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Helpful?
Thank Monique M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Boulevard Luis Donaldo Colosio Km. 12.5 | Lot 1, SMZA. 301, Cancun 77560, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM596 - RM1,024 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cancun Airport staff and other travellers.
42 questions
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that is facing the courtyard, rather than the parking lot.”
 of 5 bubbles sharonc575, 10 Mar 2017 | Read review
“A room that faces the pool area”
 of 5 bubbles 205miryamf, 10 Feb 2017 | Read review
“All rooms are very quiet but poolside view is very nice”
 of 5 bubbles debbieaF8350HB, 19 Jan 2017 | Read review
“Go for a courtyard or pool view.”
 of 5 bubbles 905deidreb, 14 Jan 2017 | Read review
“you can ask for feather pillows :)”
 of 5 bubbles valeryb705, 12 Jan 2017 | Read review
5 of 5