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06/08/2017 07/08/2017
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    Krystal Urban Cancun Centro

    Avenida Sayil | Lote 4C-07, Super Manzana 4A, Cancun 77500, Mexico
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$140
    US$91
    SAVE US$49
    US$94
    US$91
    Traveller (205)
    Room & Suite (130)
    Dining (45)
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    Overview
    • Excellent24%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
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    Real Inn Cancun
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    #64 of 175 hotels in Cancun
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (479)
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    There are newer reviews for Krystal Urban Cancun Centro
    See the most recent reviews

    21 - 25 of 101 reviews

    Reviewed 19 March 2017

    This hotel is great in many aspects. Room was big, king bed with lots of large and cozy pillows, big bathroom and hotel did seem to be overall clean. Walls between rooms are made of gypsum (very thin) and you can hear everything that's going...More

    Thank Otto J
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 11 May 2017

    Good morning, Dear Otto, thank you for sharing your comments with us, we are very happy to know that you enjoyed our facilities but at the same time we are sorry for all the inconvenience that you had during your stay, specially with our front...More

    Reviewed 16 March 2017

    I enjoyed staying here and I will be back, but I suggest a few improvements: a reading lamp nnext to the bed, a clock, rubber mat for slippery tile shower floor, outlet to plug in computer or phone, chairs on balcony, better food and more...More

    Review collected in partnership with this hotel
    Thank LL249wis
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 13 May 2017

    Good afternoon, Dear LL249wis, thank you for sharing your comments with us, we definitely going to work on those details that you mentioned to improve our services. We hope to see you on your next vacations. Kind regards, Jorge Santos Del Rivero Quality and Service...More

    Reviewed 14 March 2017

    The service war really poor. The rooms were dirty. I found a "love stain" in the furniture. I asked for beach towels and told me they needed 20 minutes to get them.. it took 30. The personnel were rude and unhelpful.

    Review collected in partnership with this hotel
    Thank Adrián J
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 16 March 2017

    Good afternoon, Thank you for your comment, we are sorry for all the inconvenience that you had during your stay with us. We are going to work on those details to improve our services, thank you for you feedback. Regards.

    Reviewed 12 March 2017

    Located in town but close to the street that goes to the beach. We did expect access to the beach and were surprised that we had privileges at the other hotel. Neighbors were noisy-room walls a little thin. Staff very nice in all aspects

    Review collected in partnership with this hotel
    Thank Vikram B
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded 14 March 2017

    Good afternoon, Thank you for your comment, we are pleased that our personal treated you very well, we are going to work on those details that you mentioned to improve our services. Regards.

    Reviewed 5 March 2017 via mobile

    But beware of the front desk staff and management they speak no English when it's convenient we checked in to a completely dirty room tiles on floor wet toilet seat up bed torn apart could not get them two clean it up until 5:15 p.m....More

    Thank randall46
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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Room Service
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$79 - US$143 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 231
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
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    Traveller (205)
    Room & Suite (130)
    Dining (45)
    Pool & Beach (41)
    Hotel & Grounds (241)
    Bathroom (7)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Niki N
    1 January 2017|
    Answer Show all 2 answers
    Response from CalidadyServicioKUC | Property representative |
    hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
    0
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    michelle n
    30 December 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hello, Thank you for you ask. You do not need to rent a car, you can walk to restaurants by crossing the street there are a lot of them on the mall and around of it. If you want to go to the hotel zone, you can walk 1... More
    1
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    PaolaPiramanrique
    2 November 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hola, el horario de check in es a las 3 de la tarde y la salida es a la una de la tarde. Al contrario, el placer es todo nuestro, esperamos que pronto nos visite, saludos.
    0
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    Room Tips
    "ask for front side of hotel"
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    "get a oceanview room! You won't be disappointed!"
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    "view not facing the street"
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    "King Bed is the way to go. If you don't like to hear what's going on next room, this hotel is not..."
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