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Allegro Cozumel

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Allegro Cozumel
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3,602 Reviews from our TripAdvisor Community

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Showing 3,100: English reviews
Reviewed today NEWvia mobile

Definitely a beach bum resort. View from the beach was amazing. Rooms were what we expected, not 5 star but good enough for the trip. Having the all inclusive was very nice. Buffet style food was OK but the restaurant food, especially the Oriental, was very good. The Disco bar was fun but very hot and miss on people going...

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Thank Dustin T
Madison, Alabama
Reviewed 3 days ago NEW

I arrived at the Allegro the 16 of November, the day it was the reopening because I was told it has been closed for 2 months for remodeling. The lobby is very nice, there were only a few people there and they offered us some drinks in the meantime we got registered. The room was remodeled completely and we had...

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2Thank ClaudiaZGR
Reviewed 4 days ago NEW

Had a nice 2 week stay at Allegro. The hotel has recently been updated (certain areas are still being worked on at this time), and the facility is generally quite nice. Things that were lacking: 1) We booked a premium room: The room we got seemed quite standard and did not offer bathrobes, which appears to be the only difference...

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Helpful?
Thank B M
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear B M Thank you for taking the time to write a review for us. We appreciate your feedback regarding the food and beverage service, you can be certain we will take your comments into consideration in order to maintain our quality standards. We appreciate your valuable opinion regarding the room and we apologize for not having met your expectations....

Vancouver, Canada
Reviewed 4 days ago NEW

We spent a week at the Allegro on an "Ultimate Dive Experience" package. There is NO WIFI (except supposedly you can pay to get it at the main office only which we didn't do). Food at the buffets was better than expected, staff are super friendly everywhere. Dive boats were good, and dive shop and boat staff were mostly good...

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Helpful?
Thank S S
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear S S Thank you for taking the time to write a review for us. We are glad you enjoyed some of our hotel features and appreciate your feedback regarding those who fail short, we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Sincerely we...

chicago
Reviewed 1 week ago

Allegro Cozumel has greatly improved since my last visit 2.5 years ago. Rooms are currently being remodeled. The pool liner has some stains but over is a great improvement from my last visit. The food in the specialty restaurants and the buffet were greatly improved! I had a very enjoyable stay!

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1Thank jjrheslinga
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear jjrheslinga Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Sincerely, Monica P. Guest Experience Manager Allegro Cozumel

Shreveport, Louisiana
Reviewed 1 week ago

Been there about 6 times now. This time I felt betrayed. Greeted at the airport and provided a map of the island and offer to pay $100 for one day jeep rental plus fare for ferry to mainland. All smiles and pleasant. No mention of any obligation to attend a time share sales meeting. Perhaps there was something written in...

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1Thank b675p
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear b675p, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Allegro Cozumel hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are truly sorry for your experience with the Vacation...

Cypress, Texas
Reviewed 1 week ago

We just arrived from Cozumel. This was our 4th visit to this beautiful island. We were excited about this hotel as we briefly visited it on our prior visit and really liked the grounds. The grounds would be the only positive I can give to this hotel. We arrived on November 19th at 2 pm. As stated, the check in...

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1Thank Cozumel77
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Cozumel77, Although we sincerely regret reading that your stay at our Allegro Cozumel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Again, we genuinely...

Reviewed 2 weeks ago via mobile

We had so much fun! Kids (6 and 8) enjoyed the kids club. The head of kids club was amazing! (Arely) Snorkeling was great! Food ok... Very nice people! Small VERY friendly resort! Juan Carlos and Darwin were wonderful bartenders and Roberto always took care of us at buffet! Jesus at activity club was very nice... always included us in...

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2Thank Lindsy B
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hola Lindsy B, Thank you for your wonderful review. We love to hear that you and your family have had a pleasant stay at Allegro Cozumel. We will always do our best to make you feel at home. We hope to have you back soon for another pleasant stay. Warm Regards!! Monica P, Guest Experience Manager Occidental Allegro Cozumel.

Reviewed 2 weeks ago via mobile

Allegro is remodeled and they've improved so many things. The rooms are better, the food is better, the customer service is amazing. The amount of money spent is well worth it. We stayed for 5 days and flights and hotel stay was about $1700. I'd pay more for the time we've had. This was our fourth time there and this...

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5Thank chriswrich
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi chriswrich, Thank you for your great review and for share your experience in our beautiful island whit another travelers. We love that you enjoyed the improvements. Once again, thank you for your time and we are looking forward to welcome you back in the near future. Best Regards from Cozumel! Monica P, Guest Experience Manager Allegro Cozumel

Barrie, Canada
Reviewed 2 weeks ago

My husband and I took a couple of years off to visit other places and resorts. They were lovely in their own way, each had something great to offer, but nothing compares to what we always experienced at the Allegro. We (17 of us) were there last in 2014 for my 60th birthday and they couldn't have treated us better!...

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6Thank Garden_Gal20
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Garden_Gal20 We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the pro activity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM541 - RM1,423 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive
Hotel Style:
#11 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Cozumel staff and other travellers.
277 questions
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Questions? Get answers from Allegro Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near the pool and near the aisles, not in the back.”
 of 5 bubbles ClaudiaZGR, 7 Dec 2016 | Read review
“The pool nearest the beach has loud music from about 2:00 - 6:00 pm, avoid if you want to nap after diving.”
 of 5 bubbles 87SS87, 6 Dec 2016 | Read review
“Beds are VERY hard. New mattress are in MUCH!!!! need for the cots!! These mattresses are in deplorable condition!! ”
 of 5 bubbles jjrheslinga, 1 Dec 2016 | Read review
“Not sure what to say about that.”
 of 5 bubbles b675p, 30 Nov 2016 | Read review
“Request rooms away from the theater and nightclub.”
 of 5 bubbles HappyValentineBride, 24 Nov 2016 | Read review
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