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Cozumel Palace

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Traveller (4145)
Room & Suite (1012)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(280 reviews)
“loft suite”(63 reviews)
“chef's dinner”(62 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Cozumel Palace
Offers & Announcements: Package Deal
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Offers from Cozumel Palace
Offers & Announcements: Package Deal
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,077)
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3,874 results
Traveller rating
2,978
627
150
72
47
Traveller type
Time of year
LanguageEnglish
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2,978
627
150
72
47
Show reviews that mention
All reviewsresort creditloft suitechef's dinnerromantic dinnerthe concierge levelvacation plannerspay taxitalian restaurantoutdoor grillspa treatmentssandy areashour room servicemy pleasuredolphin swimhammock on the balconyplaya del carmenentertainment staff
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1 - 5 of 3,874 reviews
Reviewed yesterday

Our 3rd time to Cozumel Palace...This place is a perfect place. You can snorkel off the dock, this year, new, are paddle boards, excursions are a great way to explore parts of this small island, so take advantage of this. Coconuts is a must if...More

Thank Cath A
Reviewed 2 days ago

First the good. The staff was extremely friendly. The food was excellent. The vacation planners were annoying. Hard sell for time share type memberships, even to the point that one actually interrupted our meal. Emailed ahead of time to get reasonable transport to hotel. No...More

Thank MDMRJS
Reviewed 2 days ago

Great service, people and island. The hotel was nicely placed within walking distance of the main shopping area and local super market. The pool area was great and everyday had activities that young and old could join in with. We learned to snorkel at the...More

Thank jwatkis40
Reviewed 3 days ago via mobile

Wonderful service, and the most friendly staff you could ask for. They have everything you need and then some, and are more than welcoming. They have a wonderful spa, and multiple delicious restaurants on site. It’s very close to downtown Cozumel, and there are so...More

3  Thank Kelly G
Reviewed 3 days ago

From the moment we checked in, we felt like family. Our room like all rooms overlooked the sea. The restaurants were conveniently located and had something for everyone. We especially like the gluten free options available. The quality of the food was top notch. Restaurant...More

2  Thank msbbnmike
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$319 - US$662 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$319 - US$662 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveller (4,145)
Room & Suite (1,012)
Pool & Beach (685)
Dining (417)
Amenities (66)
Family and Play Areas (18)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
Jane B
7 August 2018|
Answer
Response from scuba5210 | Reviewed this property |
Hi....there are Japanese, Italian, and Mexican restaurants, all of which are very good. There is also a breakfast and lunch buffet which ranges from average to excellent serving American and local cuisine. The deserts at the... More
0
Votes
florenceleesmith
28 July 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear florenceleesmith, Thank you for contacting us, please note that Room Service is part of our all-inclusive offerings provided to all of our guests, regarding the smoking area, you are allowed to smoke in the motor... More
1
Vote
Google Translation
ivygirl2244
25 July 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear ivygirl2244, Thank you for contacting us, please note that the check out time it's at noon, however, the front desk can provide you a checkout pass and with it, you will be able to use all the restaurants until your... More
0
Votes
Google Translation
Room Tips
"All rooms face the water...great views. Concierge level is the best!"
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"Choose a room overlooking the resort and sea"
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"Try the corner suite!!"
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"Floors 3-5 are the best."
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