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Cozumel Palace

3,828 reviews
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Traveller (3868)
Room & Suite (949)
Storyboard
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(273 reviews)
“aqua safari”(197 reviews)
“loft suite”(60 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Cozumel Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,828)Write a Review
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2,783
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2,783
606
143
69
44
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All reviewsresort creditaqua safariloft suitechef's dinnerromantic dinnerthe concierge levelvacation plannerspay taxchef massimoitalian restaurantoutdoor grillsandy areasspa treatmentshour room servicehammock on the balconydolphin swimplaya del carmen
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1 - 5 of 3,645 reviews
Reviewed yesterday via mobile

My family and I have been to the Cozumel palace for rhe past two years and we already have next year booked! The staff there are amazing but the ones that really stood out and made it memorable were David, sugei, Gabriel and Nelson.

Thank Kurt B
Hotel's Favourite
Reviewed 14 November 2017

We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More

2  Thank Allen R
Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded 23 November 2017

Dear Allen First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon. Best regards Marcos Rojas General Manager

Reviewed 3 days ago

Wonderful Resort. Everything was 5 star! The restaurants were all amazing, with wide food choices and lots of healthy options. Italian, Mexican, Asian, and the outdoor restaurant serving steaks, fish and chicken from the grill were all excellent. You order from a menu, and have...More

1  Thank Cozumeltraveler1
Reviewed 3 days ago via mobile

I stayed at Cozumel Palace for 8 days in January with my mom for her Birthday trip and we had a wonderful time. This is I think my 5th trip to Cozumel Palace and they did not disappoint. This was my moms first visit and...More

Thank lindiconner
Reviewed 5 days ago via mobile

This was a unbelievable stay! We got there around 11:30 and our room was not ready. We could use everything and they said they would email me once it was ready. At 2pm I went and checked and the room was ready. 2 minutes later...More

Thank lisadeew
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$375 - US$673 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$375 - US$673 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3868)
Room & Suite (949)
Pool & Beach (654)
Dining (379)
Hotel & Grounds (2025)
Bathroom (37)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Glen T
6 January 2018|
AnswerShow all 3 answers
Response from susann p | Reviewed this property |
They take both pesos and American dollars. No need to exchange money at all
0
Votes
Waterlillimm
27 December 2017|
AnswerShow all 2 answers
Response from GM_Playacar_Palace | Property representative |
Dear Waterlillimm, Thank you for contacting us! It will be a pleasure to assist you with this matter. Please be so kind to read your TripAdvisor inbox. Best regards, Karla Corona e-Concierge Riviera Maya
1
Vote
Google Translation
Elly_Love_to_Travel
12 December 2017|
Answer
Response from cdill | Reviewed this property |
I am sure you can, several bike shops near by. Check the forum as I saw something on this a few weeks ago.
-1
Votes
Room Tips
"3rd floor and up has a better view."
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"it's expensive but upgrade to ocean side"
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"There are rooms on the first floor with double floors with additional space - great for families"
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"Get as high as you can for gorgeous views."
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