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Cozumel Palace

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3,530 Reviews from our TripAdvisor Community

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Showing 3,372: English reviews
arlington
Reviewed 6 September 2013

We returned from a 4 night stay at Cozumel Palace and felt the overall experience what not it used to be. The resort is showing it's age and there's a lot of wear and tear visible everywhere. The rooms need upgrading in so many areas. The caulk is old and dirty in many places, the fixtures in the bathrooms are...

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3Thank katiedee
Highlands Ranch, Colorado
Reviewed 5 September 2013

This all inclusive resort leaves nothing to be desired. All of the staff were outstanding. The amenities were incomparable and the food was unbelievable. It was apparent that the staff was committed to not only doing a good job, but ensuring that guests would want to come back. I can't say enough. Although they can't have a beach because it's...

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2Thank Mike G
Port Saint Lucie, Florida
Reviewed 4 September 2013

If you want to be downtown in Cozumel, this is the place to be. All the staff is friendly, polite and caring. Honestly, every staff member I met there. Food is plentiful with quite a selection at all meals. Aqua Safari's Dive Center is on location and professional. I couldn't believe that top shelf alcohol was included on the all-inclusive...

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6Thank Tcoast772
Bronx, New York, United States
Reviewed 4 September 2013

Everyone in this Resort was more than excellent...I couldn't believe how great everyone was...I did not see one frown the whole week I was there...everyone was smiling and saying "Buenas dias", "Buenos Tardes", and "Buenos Noches"...and I am not even exaggerating...Make sure you get all inclusive though...the more alochol and food the better !!!...and always tip everyone that works for...

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5Thank Jtperez
North Barrington, Illinois
Reviewed 3 September 2013

The hotel has a very nice pool with food and beverage service. Ocean swimming bit no beach. Close to restaurants and bars if you get tired of the all-inclusive food. Food was good but not much atmosphere on the restaurants. Avoid the timeshare pitch. Internet service sporadic.

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1Thank Mat K
Parker, Colorado
Reviewed 3 September 2013

we just returned from a wonderful week at the Cozumel Palace, our 4th visit in the past 10 years. The staff if so friendly and accommodating to our every need. The food is excellent and the presentation is always beautiful. Dinner with the chef was new and we made new friends from around the world. this resort is smaller and...

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Thank Kelsey12_11
Dallas, Texas
Reviewed 3 September 2013

There were many things wrong with this hotel. The things that stick out most are the noise level in our room, which was only about 20 yards from the lobby. We could hear entire conversations that people in the lobby were having. Eventhough we paid extra for a double occupancy room, there were none available for any of the 4...

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9Thank Paula873
Miami, FL
Reviewed 3 September 2013

I stayed at the Palace with my family in late August. Just for information we were travelling with two children (3 and 10 year old) and this has been our fourth stay at the Palace. Each and every visit gets more memorable and enjoyable. As an avid diver I have stayed in other locations throughout the Island and can tell...

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2Thank kuma1720
Olathe
Reviewed 2 September 2013

Just returned from a great week at Cozumel Palace August 21-28! This was our first stay in Cozumel, though we visited briefly in 2006. We took our 25 year old son with us for a week of pool lounging , good food and drink, and chillaxin'. The weather cooperated well and the service at this fairly small, and at this...

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2Thank Joel S
Fort Worth, Texas
Reviewed 1 September 2013

I hadn't been to Cozumel since 1978 and can say the one big change is the commercialization due to what I think are the daily (sans Sunday) disgorging of passengers from multiple cruise ships. This leads to day use operators who control access to beach areas, hyper-aggresive shop vendors, and lots more boats at the dive sites. The island has...

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3Thank gak777

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM1,502 - RM2,959 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Luxury Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
303 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have ocean view, steps from the water”
 of 5 bubbles Worldtravel8437, 15 Feb 2017 | Read review
“All are great, floors 3-5 have the best views”
 of 5 bubbles cheryllynnl2015, 8 Feb 2017 | Read review
“Rooms at the ends of the building tend to be quieter but none are noisy.”
 of 5 bubbles 680kelly, 1 Feb 2017 | Read review
“We had an ocean view room because we are Palace Resorts members. However, I would recommend rooms away from the elevators....”
 of 5 bubbles 560hipolitoc, 1 Feb 2017 | Read review
“Concierge level room has 25 min back massage free and several upgrade service.”
 of 5 bubbles eikog2015, 24 Jan 2017 | Read review
5 of 5